Glen — No Service / Part replacement request addressed in 15 days

Address:

SSVR Tridax, Balagere Road, Varthur, Bangalore- 560087

I raised a complaint with Glen (Bangalore) Customer care on Glen Chimney motor having problem on 13th Dec'21, I never had a single call recieved from Glen Service Center or anyone from Glen Bangalore to update me on my issue raised. I have been calling Glen Service center, Glen CC, Area Manager- Ruchi and requested them to facilitate the service done. To my utter surprise, no one really cared to respond and followedup to fix the Chimney issue. When i called the area service Center, they keep coming up with different excuses. They are ruining Glen India's image, strict action should be taken against them for not arrange a single call to let me know on exact status. Infact the Glen Bangalore is completely inefficient in handling customer complaints, even me calling them for help, they hardly of any assist, So much o[censored]nprofessional individuals to represent Glen Bangalore, few heads must be rolled in.

I am seeking immediate action to close the matter and take appropriate action against individuals for not acting even after calling them multiple times.

Thanks
Akhil Das
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