Glen — overheating of otg

Address:	122011
Website:	www.glenindia.com

We have purchased otg from glen india and from day1 it's malfunctioning.
The unit gets over heated and food gets burnt within 5-10 minutes only.
We have purchased unit from south point mall, gurgaon - glen showroom in may-2017. Since then several calls have been made to their service center but nobody wants to solve the problem. They are only passing on the issue saying unit is fine and we don't know how to use it.
The service staff don't even have basic equipment like temperature guage to measure and check the temp.

We would like the company to take the problem seriously and either rectify or replace the unit.