Glowroad — Item returned but refund denied

I placed 2 separate orders for artificial jewellery items of similar designs in two different colors on Glowroad on 7th August, 2024..
I received one packet for these both separate orders. These items were slightly different from the items ordered. I returned both items. I complied with Glowroad 's return policy and returned both items( in one package, ) in the same conditions as delivered to me.
When pickup agent came to collect the return item, only one OTP for pickup code for one Item was sent on my phone and deliberately Glowroad didn't send OTP code for another item. They deliberately didn't acknowledge the return of another item and finally refuse refund of 210.00 INR (Two hundred and ten rupees only) Thus they cheated me. I am attaching all the necessary proofs with my complaint. I request that all necessary actions must be taken against Glowroad for cheating people and for also misleading ads .