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COMPLAINTS

Glowroad Complaints & Reviews

M
Megha Pradheesh
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I am complaining about my order

I ordered a product on 21 feb 2020. On the second day i got a message from glowroad that my order is packed. Still now its not shipped. Its my first order. Estimated delivery is today. But still now its not shipped yet. What is this??? Its not fair. My customer is too much angry about this. They tell me that they dont need that product because of this late delivery. I dont need this. Please cancel that. [protected] this is the order number....
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K
Kuna7510
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shopping return issue

Address:Accelerator Enterprise Praivate Limited #88, Brewell Road, Near Brewell Road Post office whaitefield, Bengalur, karnataka, Khordha, Odisha, 560066
Website:glowroad.com

Me shoe red oder kiyath 17 tarikh ko delivery huatha mujhe defrend colour delivery hua hai isiliya return request diyatha shadowfax courier ayethe nehi liya parcel bola mujhe red colour shoe lene keliya bheja gaya mujhe blue colour shoe dere ho glowroad company ko call karke bollchuka hu mera return nehi hora hi mera payment refund karte hai plz helf me. Action ligiya (Oder number:-#[protected]...
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7
78smith
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looking for money back

Address:H no 24, Block D, Street 1- Sheetla Calony, Near Fitness Factory Gym. 122001, 122001
Website:GlowRoad.

Hi sir / madam,
I ordered airpod worth rs 470 & already returned with in 4 days. I paid 470 via paytm. Now i am looking for my money back so there is no response from your side. I want my money back. I do have details about product return like.
Shadow fax. Tracking # r[protected]aep. Client order #[protected].
Glowroad
Himanshu sharma (My name).
My address # h no 24 block d street 1, sheetla calony, near...
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Website:Glowroad

Respected sir,

This is regarding order id:[protected], i haven’t received this product at all, while this has been marked as delivered on 29th jan 2020. I logged a complaint to your call center on 30th jan around 9.30am stating i haven’t received the parcel. I also mentioned that i had another order id:[protected] from the same supplier ordered on the same day to the same address. This parcel was delivered on 29th jan 2020.br...
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Address:Shop number 76, second floor , Chetan cloth market, Nr, sarangpur gate, sarangpur , Ahmedabad, Ahmedabad, Gujarat, 380001

Hi this is pankaj alwani firm owner of durvish apparels from ahmedabad i am regularly selling my product i meesho glowroad and other online portal as i m writing this complain regarding the issue of not getting genuine product in written by glowroad platform as it's order i'd was[protected] so please inquiry the right things about a product and give me genuine product or give back the product charge...
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Website:Www.glowroad.com

Order id - #[protected]

Glowroad ne wrong product delivered kiya aur jab return place kiya to koi pickup karne nhi gya abhi tak 20 days ho gye 10 se jyada baar mail aur calls par baat kari but same dialogue har baar 2 se 3 days wait kijiye ho jayega isse jyada aur kuchh nhi.
Product name - best selling rayon printed kurta with skirt and cotton dupatta set.

Return place date[protected]

Return...
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A
Archana Jyothis
from New Delhi, Delhi
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girls dress combo

Address:Ernakulam, Kerala

I am a reseller in glowroad. I ordered a product for my daughter. A cotton printed bodysuit combo with headband. But i got a sweater set instead of that. The picture shown was different than the product i got is entirely different. And sleep shown non returnable. It's cost is ₹996. Byb enterprises are it's supplier. Please do the needful. Give rply...
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Address:C-56, sector-49, noida, 201301
Website:Janvhi rai's shop, my prime shop.com

Maine ek hi product apne 2 address par order kiya tha, taki mai jaha bhi available rahu mujhe mil jaye but mujhe nhi mila time par, but mere noida vale address par courier boy ne mujhe bina call kiye parcel deleivered ka status update kr diya fir call kiya.
Mai boli mujhe nhi chahiye mai out of station hu to bola mam aap jb aana to le lena, maine bola thik h, mera dusra order mere home town k address par aaya jo k same product ka tha...
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H
Harshita Dhawan
from Delhi, Delhi
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product not received but I had received a message of delivery

Address:New Delhi, Delhi, 110005

Product not delivered.... But i had received a message from ur side that
Product delivered successfully
My order id is[protected]
Pllllzzz check n confirm... Your delivery boy also talked wid me on call.. And i told him to handover my parcel to my mother as i was in my office... But he gave my parcel to someone else don't know to whom he had given... Call krke bola alka delivery boy ki mene ek patle se ldke ko apka...
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E
ExM
from Rohtak, Haryana
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incomplete product received

Address:Model town, Rohtak, Haryana, 124001
Website:[email protected]

Hi i have order stainless steel oil dropper of 3 sets but received only 1. Customer not responding me. I have explained many times but no solution of my problem. Customer care agent says i have aproved your request but pickup boy frequently cancelled the request. He says he can picked your product if he received no quality check notification. How can believe in both. Nobody believable neither glowroad agents nor pickup agent. Glowroad app...
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E
ExM
from Rohtak, Haryana
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received different item

Address:Model town, Rohtak, Haryana, 124001
Website:[email protected]

Hi I m Goku.I have ordered grey light material sneaker shoes but received totally different item.I have complained many times emails Colls every attempt do but in benefits.My order was not picked and after 3 request they cancelled my reverse pickup request.I want to tell you glowroad is fake and fraud app don't believe in this.it is totally time and money waistage.Plz give me my money back.I want only my money back as soon as possible plz.My...
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S
susheela.v
from Gulbarga, Karnataka
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regarding prepaid order (order id : 480897289) placed on glowroad

The message for prepaid order (Order id :[protected] has been placed and the confirmation message has been received by glowroad but the order has not been placed. And there is no reply for the e-mail messages. Place send back the money. This is the prestige question of your comply. Reply is awaited
Dear susheela,

Congrats! Your prepaid order (Order id :[protected] has been successfully placed on glowroad.
We...
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B
bhavik289
from Mumbai, Maharashtra
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product return & refund amt

Address:WESTERN EXPRESS HIGHWAY, Mumbai City, Maharashtra, 400066

I have order Mukhwas box multipurpose dining set 3piece, i keep on followup to return from 5 days still no one responding properly. Please help me, please return my amount. I have received on 4th October 2019. Keep on calling to customer care & mail also. But no one responding properly. Kindly take product & return amount. Poduct received damaged & Material also not good . so request please collect product and give me refund amt as soon as...
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B
bhavik289
from Mumbai, Maharashtra
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my margin not credit

Address:WESTERN EXPRESS HIGHWAY, Mumbai City, Maharashtra, 400066

Muze Mera Margin nahi mila he, jo Muze 4/10/2019 ko milna wala tha. 4 to 5 days me kalfi time customer care me baat ke wo lag bolata he ke aap ka bank statement bhajo wo bhi 3 times send kiya but abhi tak muze margin credit nahi hua he. jabhi bhi baat hoti he wahi response milta he bank statement send karo.
so please mera margin credit karva do. waise to app kalfi help full work ke liye ....
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S
Shanaz Rahman
from Savantvadi, Maharashtra
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no direct customer service no.

Since two days am emailing and calling about an order i have placed. They r recieving the call and everytime trying to pretend as if they can't hear me. Cheating resellers by sending different products plus arguing that their customer service is good. I have proof of all the call records. Tgye kept my call option inactive so that i can't contact them...
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R
Rabina singha
from Patna, Bihar
Aug 18, 2021
This thread was updated on Aug 18, 2021
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prepaid product not delivered.. but in tracking delivered

Please glowroad call me on [protected]

I am in a big problem..

Product pre paid still not delivered but in your app's traking option it is showing delivered. How is it possible.

Courier ekart
Awb #: aepp[protected]
Order #:[protected]

Call me right now.. I want my money back.. Or the product...

The ekart courier boy chitted..

Call me [protected]...
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K
Kuwar Innpal Singh Bhati sidda
from Mumbai, Maharashtra
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service

Address:अविनाश कैपिटल होम्स ब्लॉकB 412, Raipur, Chhattisgarh, 492014
Website:[email protected]

हेलो रोड आपसे नम्र निवेदन है मेरा फेवरेट वापस रिटर्न हो गया है इसकी मनी वापस भेजो बैंक अकाउंट में डाल दीजिए वरना मैं आपके ऊपर 420 की धारा के तहत एफ आई आर दर्ज करवाने की सोच रहा...
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S
Sara Narvekar
from Mumbai, Maharashtra
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cheap product with different colour as I select

Address:Mumbai, 400060
Website:[email protected]

I brought 6 pack of paded tubes but they send non paded cheap quality bra with different colour which i selected. When i inform them. They are not ready to exchange or refund as i request them that they delivered wrong product. Please give me exchange they are not ready to delivered what i ordered. I told them to refund my money & also they refuse to refund the money....
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Address:Ajmer, Rajasthan, 305007

I ordered on 05/08/2019 for set of sharara with kurti on glowroad but colour different received on 14/08/2019
So returned on request on 15/08/2019 and pickup same day

And there was a message that i get my refund in 7 to 10 days but it's almost 20 days over i did not get my refund of of rupees 590/- i want my refund back it's a request.. The refund policy was 7 to 10 days but there are almost 20 days over but i don't...
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V
Vieshali
from Vadodara, Gujarat
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wrong product and wrong size with missing product

Hi.. Order id[protected].
I ordered for set of four bra with free two lipsticks...
But when i receive parsal their is no exact amount of order... Only three piece and one lipstick was in this...
And also color is too different which i choose... With bed quality...
He don't respond me till 24 hours.. And after 24 hours he refused to take it....
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Y
Yvr kumar
from Hyderabad, Telangana
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fake company

Address:500026

I have ordered saree on prepaid on 10th august, still the saree is not reached nor getting any proper response from glow road, have escalated to customer service executives and team leader mr puneet many times but no proper initiative and they blocked my number.
How to get refund of my money from the irresponsible and staging company.
Will go legal....
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J
Jayashree Narayanasamy
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poor service and horrible response

There are few orders which are placed more than 10 days and still not dispatched, i am not able to reach your helpline number as well which is the most saddest part too. request your urgent attention as customer is unhappy.

Order ID[protected]
Order ID[protected]

i have started wondering on whats happening with your team as the quality of service has started reducing

i would want to know...
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S
Sutrishna Kar
from Barddhaman, West Bengal
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alluring silk cotton dress material

I have ordered alluring silk cotton dress material, order id[protected] on 12rh august. The product is not shipped yet.
I can't contact with the customer care executive of glowroad. Whenever i put my number and press the button call me now there is no response.
This is so disgusting. 9 days have passed and the product is not shipped. Even the customer service is totally worst....
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N
Nalla Kadambini
from Mumbai, Maharashtra
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online purchase

I give a order of rs.580/- since last 10 days but i can't get the product i already paid for that product when i check my order to track it shows out for delivery but i didn't get the product i m trying to talk but they r not in touch i m trying to cancel order but it say not cancelable since last 3 days continuesly i m calling but they r not responding to my calls my emails this is customer harassment....
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R
Romasi
from Hyderabad, Telangana
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return pickup and refund not done

Address:Hyderabad, Telangana, 500087
Website:Glowroad

Dear glowroad, my order id[protected] is due for return pickup up as the quality is below standard. Your courier service boy is sending msgs everyday n not coming for the pickup. He gives one missed call n then sends a msg that customer not available. He has been doing this with many of my customers. I am totally disappointed n dissatisfied with your services. My customers hv been complaining.. There is no response from your side as well. If...
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R
Rehana A
from Mumbai, Maharashtra
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product not delivered

29th july product was ordered. Not yet delivered. I have neither received calls from courier department nor from glowroad. No calls from customer. It's just showing "executive will 📞 me back in few minutes' but till now nobody has called back. Simply showing that product was rejected by me and other unnecessary stuffs under order status. If i have rejected the order, then where is the refund amount. Last orders profit margin also not refunded....
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A
Archana Creations
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong product received and they are not refunding claim amount

Hi

This issue we have face second time. This time we made proper video and send. Glow road supplier support team rejected claim n said all polybag edges n invoice not clear. We sent specially edges video but they said sorry we cant appoved your claim. Before rejection if they have common sense
1) how we will change the bag in second video
2) how we will stick the return id sticker on another poly bag
3)...
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P
Puja r
from Mumbai, Maharashtra
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I am not get my refund order it was 921272728

Address:232/2 Gt Road ,belur,howrah, Kolkata, West Bengal, 711202

I ordered on 18 june for set of two shirt on glowroad but some reason i cancelled that at the same time on that day and there was a message that i get my refund in 6 to 8 days but but it's almost 20 days over i did not get my refund of of rupees 379 i want my refund back it's a request.. The refund policy was 6 to 8 days but there are almost 20 days over but i don't did not get my refund kindly help me please.....
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J
JayashreeN
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complaint on order id#785122323

Website:www.glowroad.com

Hello team,

I have placed this order in April and immediately after receiving the same, my customer has complained that water is leaking from the juicer. I raised complaint for return. We didn’t have anyone to pickup this product back. Hence I called up your team and informed that she would be on travel and asked them to arrange immediate pickup.

Inspite of the message no one picked up. She was constantly...
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R
Rishikumar79
from Mumbai, Maharashtra
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no margins/commission received.

Address:H.No.8, Tuibir, PO: Barkundia, JMP Chowk, PS: Muffasil, West Singhbhum, West Singhbhum, Jharkhand, 833201
Website:www.glowroad.com

Hello team. Thank you for creating such a wonderful app for new resellers, and i'm one of them. Placed 1st order from my 1st referral on 21st of may 2019 (Screenshot attached) from the gr app and the commission/margin money didn't been received back in the account provided in the app.

Placed 2nd order directly from my account and the issue was same as the 1st order.

Recently placed the order 3rd time. Let's hope...
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