Glowroad — regarding prepaid order (order id :[protected] placed on glowroad

The message for prepaid order (Order id :[protected] has been placed and the confirmation message has been received by glowroad but the order has not been placed. And there is no reply for the e-mail messages. Place send back the money. This is the prestige question of your comply. Reply is awaited
Dear susheela,

Congrats! Your prepaid order (Order id :[protected] has been successfully placed on glowroad.
We will take care of the shipping and delivery and inform you when the order is shipped. Sit back and share more.
Delivery address:

Susheela
No.126, ist block east, byrasandra, jayan agar, 560011

Product details:
Fancy cotton silk saree with blouse piece, size: free size
Quantity: 1
Rs. 453.00
Payment method
Prepaid
Total supplier price
Shipping charges
Final price
Wallet discount
You paid
Your margin
Price shown on customer invoice
Rs 453.00
Rs 0.00
Rs 453.00
- rs 113.00
Rs 340.00
Rs 0.00
Rs 453.00