GNG Electronics Pvt Ltd — They sent me refurbished/used dell xps 13 ultrabook

Address:	560048
Website:	www.compuindia.com

I placed order online to dell which inturn directed me compuindia aka Gng electronics Pvt Ltd. for the dell xps13 ultrabook 2015 entry level model which costs a staggering amount Rs. 68, 090/- on 24 th October 2015. Upon delivery I was shocked to see the box was having cut marks upto 1 inch deep and seals tampered with infact there were two seals placed on the box. The seal beneath the seal was already cut open. So long story short I have been trying to contact them for a month now, first they didn't picked up only my calls. Second now that they have picked up my call and understood the issue they are not replying to my mails and are not co-operating with me. I had bought this laptop to enjoy my Diwali holidays but this experience turned out to be a complete nightmare for me! I paid the full amount in advance but what I got was some used product! These people are cheaters in my view. In the initial days after the purchase only my calls were either rejected straightaway or I was kept on hold or the line appeared busy only for my number! I can't believe any company giving this kind of treatment to me after I pay full amount in advance! If I am not given Full Refund am going to seek legal help in this matter and might as well move to court if need arises.