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GoAir Complaints & Reviews

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Last updated Feb 5, 2024
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GoAir reviews & complaints page 2

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Q
quinnox
Jul 8, 2023
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Request for a refund

Hi
Since go-air has cancelled the flight.Still we have not received the refund amount. The details are as under:
pnr no dcyysa
pnr no hfrh74
pnr no ygubge
pnr no wg2bnh
Kindly look into the matter. And hoping for a prompt response.
Thanking you.

Regards
suresh salot...
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Can i get any update regarding my request G[protected], it's been so many days i am continuously following up you guys but not getting any response. I am just getting frustrated because of you guys, i have already told you people that I have to pay my credit card bills and I can't pay the interest because of your company, Kindly don't delay my refund and give me an update within one day. Otherwise I have to take some strict actions against...
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S
Sarvesh1150
Jun 4, 2023
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Please cancel and refund my flight fully.

I booked a flight from Abu Dhabi to Mumbai by go air airlines on 16 June. But now I see they are cancelling their flights day by day as I think it is certain that they will cancel mine as well I request that they should do it now and refund me fully as then I will be able to book another flight otherwise if you inform late I will not have another flights to replace it with. I have other connecting flights if I miss one I miss all of them...
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P
Pratik Pathak
from Bengaluru, Karnataka
Jun 1, 2023
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Refund not received on canceled flight by Go AIR(go first) PNR I37L2L and F4K54V

Hi, My flight from Bangalore to Phuket dated 19th May 2023, and from Phuket to Bangalore dated 27th May 2023 was canceled by Go First ( Go AIR) and PNR for both tickets are I37L2L and F4K54V.

I spoke with Airline on 9th May 2023 about my refund and they said that a refund had been initiated and would be refunded to my account within 8-10 days however I haven't received it yet and now they are not taking any responsibility...
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Hi, We had to cancel our trip due to flight cancelation of flights by GO AIR, we had booked through clear trip, the flights were from Mumbai to Kochi and back, with travel dates on 9th May and return on 12th May for 4 passengers .

we cancelled the ticket but still have not received the refund, the travel agent has mailed stating they have not received the refund .
It is a very sad situation for a customer to keep chasing...
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Address:Vishal Nagar Pune

Hi,
'Please initiate the refund of below PNR's as the flight was cancelled and we recieved an confirmation of the same.

Passenger Names :
1. Priyanka Itape
2. Omkar Mithari
3.Kavita Vinayak Yadav]
4. Vinayak Arun Yadav
5. Shardul Vinayak Yadav.

PNR :
1.Y6JYKV (pune to Nagpur 24th May 2023)
2.U71QWF ( Nagpur to Pune 26th May 2023)
3.NBP3XT (pune to...
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V
Vandana THK
from Thane, Maharashtra
May 17, 2023
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Refund Delay -TEZSSN

Hi Team,
I booked my GoAir flight from Chandigarh to Mumbai through Ease my trip (Booking ID-TEZSSN) on dated 02.07.2023 but flight is cancelled due to non-operation from airlines itself.

Now I am chasing form my refund amount for the last one week but no updates from airline. This is my PNR TEZSSN.

Till date I have not received my refund....
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V
Vims123
from Pune, Maharashtra
May 15, 2023
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GoAir Refund- PNR IEWMNX

Hi Team,
I booked my GoAir flight from New Delhi to Mumbai through Make my trip (Booking ID-NF77L9YP49RKQS704390) on dated 02.06.2023 but flight is cancelled due to non-operation from airlines itself.

Now I am chasing form my refund amount for the last one week but no updates from airline. This is my PNR IEWMNX.

Till date I have not received my refund.

Please refer below e-mail from GoAir.br...
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M
May 13, 2023
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Refund related issue

Address:Mumbai

Respected sir,
I would like to inform you that I booked a ticket on the 3rd May bagdogra to delhi but the flight got cancelled due to operational issues.My PNR no is -XE34KN. Name-Narayani Biswas I am talking to the customer since nine days to refund my money. They say it has been returned. But why am I not getting my money back?May I know what can I do to get my money back?

Please do the needful as soon as possible...
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N
Nishikant k
May 11, 2023
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Refund/for flight cancellation

Hello I have booked a ticket from Bangalore to Ranchi ticket for 12may but the flight got cancelled. When I asked about refund they said they’ve refunded our money but I didn’t get any mail.Then also I asked my agent about refund but they said till now they didn’t refunded.after that when I tried to call GoAir customer care they didn’t even pick my call....
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P
Piyush Chaturvedi
from Bengaluru, Karnataka
May 9, 2023
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Payment Not Received for Flight Cancellations PNR W5M1SY

Hi! I would like to inform that I've still not got refund for my ticket which i cancelled on 2nd May due to mail & SMS received from your end regards to all flight cancellations. PNR W5M1SY (5th May '23) (G8-242) Pune-Blr. This ticket was booked from your website itself by me.

Piyush
[protected]...
+2 photos
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M
Manavpuri88888888
from Mumbai, Maharashtra
May 2, 2023
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Air Ticket cancelled by airlines

We had booked a fight from Mumbai to Amritsar for[protected]. However, the flight was cancelled on[protected] evening by the airlines citing "Operational Reasons".

Details are as follows - Flight No. - G8 - 2417
PNR No. - N62TFF

There was no assistance from the airlines after cancellation. No alternate arrangements were made.

Rs 12, 403 were paid as fare charges. In view of the hardships...
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S
Siya_debnath
May 2, 2023
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Flight Cancellation AE2RQX

Such a bad service by GoFirst Airline. Worst then worst.

I have booked my ticket 2 months ago for 3rd May and they cancelled my ticket on 2nd May.

First 2 times they rescheduled and then they cancelled. Im trying to connect through customer care number but the number is also wrong. Unable to connect. Its coming busy. Is this is the way to provide service to your customers. Such a worst case scenario.
br...
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R
Rohan Abraham
May 2, 2023
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Unable to contact GoAir for Flight refund C4N9TI Depart

This is the third time my flight was cancelled by GoAir. I'm unable to place a call on either of the numbers provided by them i.e.[protected] / +[protected]. I'm also unable to make cancel the flight via manage booking option it gives me the error: Agent is not authorized to ignore restrictions.
I need my refund before the date else I will not get my refund from Travel Agent....
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R
Rashi Oberai
Apr 25, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Trying to book wheelchair but customer care is not responding

I have booked flight for 3 passengers from Bengaluru to Kochi. I am trying to book wheelchair assistance using the web but there is no option.. When trying to contact the customer care, call is not getting transferred to the customer care executive.

Name: Rashi Oberai
Booking id : DBTI3N...
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C
chhatamu2023
Apr 24, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Request for full refund - PNR - N8U1RM

Still waiting for full refund, airline cancelled the flight due to operational issues and only refunded the partial amount with reason saying we changed the date, so deducted total 9K from the total charges. As per the DGCA rules if the airline cancels the flight we are entitled for full refund.

PNR Number - N8U1RM
Total Paid - 12860
Date Change Fees - 3704
Total Paid for the flight - 16564
Refund...
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B
Beena Sunil
Apr 18, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Flight cancelled with no alternative

We booked our onward and return flight via go air from Bangalore to Maldives to travel of 14th April and return on the 17tg. The bookings were made in early March and we got a price close match to Indigo. However we chose to book Go Air and not Indigo because of the timings.
Just 2 weeks prior the onward flight was cancelled with no alternative and no confirmation on return flight status either.
We incurred an additional 20k...
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G
Goguru
from Delhi, Delhi
Apr 10, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Damaged Baggage Claim Unresolved

Address:[email protected]

This is in reference to PNR KGL1JR, luggage was damaged for AUH DEL AUH sector, we have been calling Go air everyday for a solution, but regret to say that the most unprofessional airline that takes so long to resolve a case .
Bank details has been shared on 24th March but till date did not receive any amount in the Bank details mentioned in the mail.
Please resolve the case at the earliest....
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S
simo123
from Bengaluru, Karnataka
Mar 24, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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Flight Cancellations BLR-MLE

I had booked my return flights Bengaluru-Male a month prior to departure and had planned holiday by booking hotels and services. But 10 days before departure GoFirst airline has cancelled both the flights and now we are left stranded at the last minute with huge losses on cancellation and exorbitant prices due to dynamic pricing on airlines if we go ahead with some other carrier. Why is there no proper grievance redressal system for customers...
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Y
yatin12884
from ahmedabad, Gujarat
Mar 9, 2023
Aug 26, 2023
This thread was updated on Aug 26, 2023
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PNR no: QDF1PN

PNR no: QDF1PN
person travelling: 3

i had travelled by go first air from ahmedabad to kochi with my family. at the luggage arrival belt at kochi when i have received my three checkin bag. one bag was damaged ( zip lock broken, one handle broken, one handle is loosed and unable to carry vag)received by me at airport. i have reported this incident
to go air lady officer at kochi air port. she has check my bag and...
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