GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
660
COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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61
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74
+91 22 6741 0000  [Head Office]
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47
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70
+91 92 2322 2111  [Customer Care]
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29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
660
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — fake charges collected

 manjul.mishra on Jan 4, 2018
On 27 dec 17 i booked a flight from delhi to mumbai where in web check in i asked to allot me free window seat on 30 a, but your executive (Sohil) told me that the seat is free but window is not there on 30 a, then he confirmed me 25 a (Chargeable seat) and charged me rs 199.
I went to the flight and saw that the window is there and sohil faked me to charge rs 199.
I need to have the money back and strick action need to be taken.

I am available on +91-[protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — cancellation amount is too high for a common citizen

 Aditya Mohanty 0892 on Jan 3, 2018
Hi,
I am aditya mohanty. I have booked flight for 3 members from bhubaneswar to hyderabad which was required to cancel on the next moment for some certain reason. The flight costed me 5500 approx. But when i was canelling the ticket i got to know only rs.1086 will be refunded. I don't understand what is the reason they are charging so much. Can the airline explain their losses which caused them to deduct this much amount of money.. Does our government has no such rules to restrict these kind of loots done by these airlines.
Please suggest....
Complaint comments  Read comments Complaint category Airlines

Go Air Airlines — refunds not affected

 M G Vijaya sarathy on Jan 3, 2018
Dear sir,
Its regretted to note that your callous attitude towards a senior citizen and the number of e mails and telephone
Calls not being attended to are simply pathetic. I have requested for cancellation of my flight tickets (Along with that of my wife)
And as requested by you, i have also sent all the relevant documents of my hospital, to enable you to consider my request for full reimbursement. Forget about reimbursement you do not have curtsy to call or to inform why the delay in refunding the amount.

Yatra people who are also callous in attitude have...
Complaint comments  Read comments Complaint category Airlines

Goair — bookingstaffs, captain at netaji subhas chandra bose international airport kolkata

 Santanu Gupta on Jan 3, 2018
We went to board air craft from nsc i airport, kol. On 2nd janu'2018, at 12-20 pm, departure of whose was at 1-55pm (Flight no g8-505, pnr-x79t6j & w7ncfj) to our utter dismay, we were informed that boarding had already been closed & also said that the departure time was1pm, for which we had no prior intimation/sms! We repeatedly requested the staff (Male) to try to accommodate us somehow in this flight but all in vain. I had booked tkt. On line (Trnx. Id [protected]&[protected]) on 29-08-17, where (My printed tkt) it was clearly written departure was 1-55 pm, also got sms showing the same (Which...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — reschedule flight charges 90%

 Pushpak Agrawal on Jan 1, 2018
Hello friends,

I have done booking on goair from nagpur to bangalore dated[protected] with the pnr vzjdrr and bangalore to cochin on same date with pnr gc83sx.

I want to book the same flight on[protected] but mistakingly i have booked on[protected] as mentioned above.
When i called goair people on same day for rescheduling the flight as booking date done was wrong and it is by mistake. Goair people (Ms alisha) are so rude and unprofessional they charge me more than 90% as penalty for rescheduling, they don't care about the customer service at all. It was just...
Complaint comments  Read comments Complaint category Airlines

Goair — flight delayed

 KHUN KHAULEGA TO RAJPUT BOLEGA on Dec 30, 2017
This is very disappointing at your flight no-g8371 is very late to on time i am very very noise with you my return journey is on today bt naw m very late to my designation so where i stay in goa n no budy is here for lesson our complain... Atlest give you some food breveges with your side for our satisfying you know about on here airport have very much costly food n i was traveling at morning at lucknow to mumbai u people should be arrange some food for me because i am your vry previous coustomer n very jenion
Amit singh
Mumbai to goa...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — regarding full amount of forfeiture on cancellation of air ticket - pnr no. d2388v

 rkhushu on Dec 29, 2017
Booked refundable air ticket having pnr no. D2388v from delhi to ahmadabad through clear trip vide trip id[protected] on 25.12.2017 in go air airlines for my aged mother. Due to some health problem she has been advised to complete rest for one month. I cancelled the ticket on[protected].

I received the mail from clear trip mentioning that full cost of air ticket amounting rs. 2, 588.00 was forfeited and garbed by the air lines which is very surprise and unjustified and cheating to customers and under which law they are garbing the full cost of ticket.

Please look...
Complaint comments  Read comments Complaint category Airlines

Goair — refund against cancellation flight no. g8-246

 sachinkrvnr on Dec 26, 2017
I had booked the ticket from ranchi to delhi on 16th dec 2017 with pnr-nyvunn under the name - sachin kumar in flight no. G8-246 ticket amount was rs. 3334/-. But airline cancelled the flight and i had again booked the ticket by air aisa airline with an amount of rs.6971/-
I have been trying full day on 15th & 16th dec to contact the go air on [protected]/[protected] but have to listen to taped message. Even i had trying to contact airline counter at ranchi airport but counter was closed. Till date i have not received my money.
Kindly do needful....
Complaint comments  Read comments Complaint category Airlines

Goair — callous behavior of air hostesses.

 Sanjeevani Singh on Dec 26, 2017
Im sanjeevani singh. I'm suffering from medical condition and had undergone a tvt tape surgery. Also i have sensory bladder, my bladder cannot store more than 150 ml of urine after which my whole body becomes uncomfortable. I had void/ passed urine before take off. The flight g8 441 from mumbai to nagpur was suppose to take off at 4.10pm. Till 5.25 it was on runway due to atc i was uneasy almost for 45 minutes and wanted to rush to the loo, but the callous flight attendants were extremely rude and asked me to pee on my seat in the cabin. This was such a shameful statement on part of your flight...
Complaint comments  Read comments [2]Complaint category Building Developers

Goair — pathetic service of inflight and rude behaviour of crew members

 ManishBeriwala on Dec 22, 2017
We were kept waiting in d bus with no ac or ventilation and the driver also didnt listen to us, even after getting a prebooked meal, only veg sandwich and juice was available, no tissue in toilets, on complaining about all this the crew member gave a deaf ear and behaved rudely and asked us to complain and fill up the feedback form. I will never fly through goair and will never recommend it to anybody, if this kind of behaviour still persists your tagline will be goair - gone in the air. Manish beriwala flight g8 127 del to ccu on 21.12.17 seat no. 9d pnr lcmigh...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — theft of wallet

 *d@k on Dec 22, 2017
I was flying from delhi to patna through goair airlines flight no. G8‐149, my seat no. Was 30e, for submitting my tender for pmkvy scheme at bsdm, bihar govt. Office, my eat number was 30e, after reaching patna airport i came out of plane and i found my wallet was not with me. It was light black in colour, having 10, 000 inr, my aadhar card (No.[protected], delhi metro card. When i requested to a ground staff of goair name ranjeet, he did not supported me to find out my wallet. I doubt that he is supporting his colleague who has stolen my wallet and he was the part of that theft of my wallet....
Complaint comments  Read comments [2]Complaint category Airlines

Goair — travel certificates in lieu of lost boarding passes.

 Vasantkumarkv on Dec 21, 2017
I have lost boarding passes. I travelled from new delhi to bangalore by goair flight number g8-113 on 27th august, 2017 with my two family members (Total 3 members including myself). Booking id no. Nf[protected]. My employer is asking for boarding pass to settle the travel bill. Please arrange to arrange to issue a travel certificate immediately....
Complaint comments  Read comments Complaint category Airlines

Goair — amount not refunded for the flight cancellation for booked ticket

 Cairo on Dec 19, 2017
I got a following message on 14th dec, 2017
Dear smart flyer! Goair would like to inform you that your pnr v2eknl on flight g8-654 on 09jan'18 from blr to cok has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call [protected] or [protected]. Kindly note effective 29th oct, all goair flights will operate from terminal 2 (T2) new delhi, indira gandhi international airport. Click here for location: http://bit.ly/GoAir-T2
I tried calling the above numbers more than 20 times and waisted hours and hours,...
Complaint comments  Read comments Complaint category Airlines

Goair — call not connect

 ankitas on Dec 19, 2017
I am 1 hours call but call not connect please pick my call. Its urgent
I am booking 24 dec new dehli to banglore and my mistake 1 passenger child but this is infarnd please chand.
Second i am booking 25 dec kanika maheshwari and reschedule 24 dec please change
And pick the call
Please help us very fast because travel date near and change my booking...
Complaint comments  Read comments Complaint category Airlines

Goair — request for duplicate boarding pass

 P kadian on Dec 19, 2017
On 14 nov 2017, i traveled from bagdogra to new delhi by flight pnr no x9bkug flight no. G8 158. Presently i have lost my boarding pass of the same booking id. So plz provide me a duplicate boarding pass of the same booking id on my email pkadian429@gmail.com. So that i can claim my lta of the same booking id in my organization. Its very urgent for me because a long time has passed.. Thanku...
Complaint comments  Read comments Complaint category Airlines

Goair — regarding cancellation of flight

 Vibamb on Dec 17, 2017
I had booked a flight with go air a month prior to my scheduled trip flight no g8 717 n just the night before i got a message that the flight has been cancelled. Dear smart flyer! Goair would like to inform you that for your pnr y15hpb the flight g8-717 on 18dec'17 from del to amd has been cancelled. This change is due to issues beyond our control. You will be contacted within 24 hrs for further assistance or you may call [protected] or[protected]. Kindly note effective 29th oct, all goair flights will operate from terminal 2 (T2) new delhi, indira gandhi international airport. Click here for...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — flight cancellation sms and no further response

 SijuKurian on Dec 17, 2017
18th dec ticket

I got an sms telling that my flight got cancelled. When i called back they told me some options, which i was not satisfied and they promised to call back in 24 hrs.

I never got call back and again when calling customer care, the line is engaged for more that 2 hrs.

Now the go air website still shows that flight is not cancelled, but i am not sure how to proceed. I spend more than 2 hrs on phone and still cant reach customer care....
Complaint comments  Read comments [1]Complaint category Airlines

Goair — in flight snacks and beverages

 Reena65 on Dec 17, 2017
I was in flight g8 565 from mumbai to goa, today i. E. 17- december 2017. I ordered a sandwich and girnar masala chai. The water for the tea was not at all hot. I requested for a bill which was for inr 320/- and was told that it will be given in sometime. However i did not receive the bill for my order. I would like you to send me a copy of my bill to my email id - reena. Chirania@gmail.com...
Complaint comments  Read comments Complaint category Airlines

Goair — crue staff at flight no g8- 242, dated 14/12/17,

 raj.singh2103@gmail.com on Dec 14, 2017
Crue mambers required to behave reply to customer in polite manner. Combo meal what u offering in flight are very bad, which u serve to corporate customer. When i have asked chasunut, in very wag manner crue member replied this only comes. If she want money she have asked. Do we bagger, or we don't have capacity to buy. Apart of that asked water 2 wise, not served by lady crue. Very wrost experience, several time i requested my travel desk not to book ticket with goair. Train your people before sending to hospitality industry...
Complaint comments  Read comments Complaint category Airlines

Goair — flight cancelled and pathetic response

 Crystalsanjay S on Dec 14, 2017
I was not expecting this kind of response where airline had cancelled the flight
Thank you for your further email to us.

We note your continued disappointment with the cancellation of g8-657 from kochi to bengaluru on 17 december. Goair will endeavor to operate the flights as per schedule, however goair reserves its right to cancel, reschedule or delay the commencement or continuance of any flight or alter the stopping place or deviate from the route of the journey without thereby incurring any liability in terms of compensation, damages or loss whether direct, indirect, consequential...
Complaint comments  Read comments Complaint category Airlines

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