GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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GoAir Customer Care

Go Airlines India Ltd.

1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai City District
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

+91 20 2566 2111  [Customer Care]
+91 22 6741 0000  [Head Office]
+91 92 2322 2111  [Customer Care]

+91 22 6741 0001  

Additional info


Contact Details

Offices & Branches

Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (132)

GoAir Complaints & Reviews

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Goair — check in bag damaged

 neha77 on Sep 24, 2018
While travelling from goair g8-335 from srinagar to new delhi, i got my checked in bag in such damaged condition that it can't be used again. And they are refusing to pay any kind of compensation for the damages by terming the cause of damage as normal wear and tear.
Whatever the cause may be it caused me lot of inconvenience as i had to go from delhi to jaipur by train with the same bag. And they dont take any responsibility for any damages and inconvenience to the customer....
Complaint comments  Read comments Complaint category Airlines

Goair — trolley broken

 pkthungon on Sep 23, 2018
I had boarded from guwahati to delhi in flight no. G8 153 on 23/09/2018. But when i collected my trolley i found that it was broken which was ok when i checked in. So i contacted ms. Nawajoo she told me fill a form and so i inquired her how are you going to replace my trolley; to that she said that it will take a week's time, so i asked her to provide number of management team so that i can talk with them bit to my surprise instead of cooperating she said that she can't provide the number and also i asked her name which i can give reference she said that she can't give her name where as her name...
Complaint comments  Read comments Complaint category Airlines

Goair — lost my luggage

 thinless lonpo on Sep 23, 2018
I lost my luggage in go air flight on 4th of sep. 2018 sector from delhi to leh, (Pnr: wc8k4k, flight no. G8-215, seq.: 114) even visited delhi in search of my valuable items but till date no positive response from any concern even i mailed to the concerned and complaint two times..
The delhi staffs not taking it seriously so kindly make it possible to get it soon as i'm great need of it..

Hope for your swift response and waiting of your response sir...


Nawang thinless


Flight no was g8-215
Complaint comments  Read comments Complaint category Airlines

Goair — they didn't let me in even before 30 mins of my flight departure

 Vaishnavi10 on Sep 20, 2018
I came at 5.30 but still they didnt let me check in as they were saying all the passengers have boarded.
They didnt even try to help were just saying we cant do anything.
I had my interview at 1 but thanks to goair beacuse they didnt even tried to help me. I missed it.
I was requesting them to do something but they just kept saying no.

Please refund my ticket fare....
Complaint comments  Read comments Complaint category Airlines

Goair — flight was overbooked

 Drdeepshikha on Sep 19, 2018
Dear sir/ madam,
I am dr. Deepshikah tewari, working as senior scientist, center for nano-sciences, iit kanpur. I was coming from banglore with my parents (Senior citizens) on 16th sep. From goair flight. Our ticket number was u98fmg/1/2 (71yrs.), u98fmg/2/2 (62 yrs) and u98fmg/3/2.
I would like to draw go airways senior leadership attention on the pain my parents have faced on check-in counter. We have waited for a very long time in the queue then came to know that counter was closed so we missed our flight and shifted to next day flight which took more than 5 hrs. To reach from...
Complaint comments  Read comments Complaint category Airlines

Goair — compensation for my 2 damaged bag

 shubhgup11 on Sep 19, 2018
My parents had traveled from goair recently with 2 items of luggage..
on reaching Kolkata 1 of the luggage was missing and the other was broken...
On enquiring about the luggage they had to wait for 2 hrs for the 2nd luggage to come back at midnight as the goair team had misplaced the luggage ..
the 2nd luggage too was broken when received...
now from one of my luggage bags few of my branded clothes are missing which were quite expensive...and both the luggages are beyond repair..
i did complain about it to goair but they are not giving me enough compensation...
Complaint comments  Read comments Complaint category Airlines

Goair — goair flight server worst / never book flight in goair

 sidsan on Sep 17, 2018
I have the planned vacation between 29th sept to 3rd oct 2018 and 5 passenger ticket has booked 3 months in advance (From bbi to pat) as senior citizen travelling along with me (Pnr b8pnmd)
1. Now they have cancelled the flight due to operational issue and neither they have flight before one day or next day flight..

2. Also i have booked the return ticket from patna to bangalore (My job
Location) under your air lines on 3rd oct. This is getting impacted because
Of cancellation of flight on 29th sept (Pnr q5lrfp)

After so many mail to nodal officers,...
Complaint comments  Read comments Complaint category Airlines

Goair — luggage bag was badly broken

 Abhishek Bhise on Sep 14, 2018
We boarded a flight from mumbai to nagpur on 14th september, one suitcase was labelled overweight and we could not get it in the cabin, so the bag was taken and after reaching nagpur when we claimed it and saw that its rear side was badly cracked. Even being a u. S. P. A. Bag it was very tough to even bend it, showing that it was definitely broken intientionally. This is the third time someone from my family took goair and found out the their bag was completely damaged....
Complaint comments  Read comments Complaint category Airlines

Goair — damage of luggage on board

 krinal jani on Sep 14, 2018
I traveled in the ahmedabad-delhi flight on 7th sep, 2018 at 18:50pm flight. After landing in delhi, i found my red travel bag damaged on the belt when it arrived. I spoe to the goair staff there and have given them the information about the damage. I have images of my damaged bag. It is sad to face this from you. I would like to claim the amount equivalent to my damage as early as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — got air customer care is not helpful

 sahil12121 on Sep 12, 2018
Hi team i made wrong booking with the wrong date l9zrwg//t3t8ti also contacted go air company just with in 30 i did the booking informed that i booked wrong date booking i am looking for the waiver in cancellation charges i booked the ticket for my mother and father mr harish gandhi and mrs kanta gandhi selected the wrong date, also i created new booking with the correct dates q8k2nw and o15mwb, i made the same correct booking with same go air airlines only still there agent are not helping me i want my refund as soon as possible i accept this is human error, but you must provide the exception for...
Complaint comments  Read comments Complaint category Airlines

Goair — travel certificate required urgently

 Triyank on Sep 12, 2018
I have tried 10 times contacting go air on multiple customer support numbers, but it keeps getting disconnected either at start or while talking to customer support personnel, in fact once they put my call on hold and then got disconnected.

The following are my travel details and i need a travel confirmation certificate for claiming my expense from my company.

Thanks in advance.

Airline name : go air
Departure : bom 25 aug 2018 10:55pm
Arrival : del 26 aug 2018 1:15 am
Pnr number : y3qywy
Ticket number : y3qywy1g8...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — provide travel certificate

 lipibarun on Sep 10, 2018
I requested for travel certificate to claim my lta as l have lost my boarding pass. Ticket details are: guwahati, lokpriya gopinath bordolol international airort to kolkata netaji subhas chandra bose airport on 16/01/2018. Airline pnr is f3khgs. I sent a mail to this airlines but they avoid to response. Please issue travel certificate so that l can claim for my lta...
Complaint comments  Read comments Complaint category Airlines

Goair — for issuing travel certificate

 shaheem anwar on Sep 8, 2018
Please refer my service request no g[protected]. Till date l have got no response from your end. I requested for travel certificate a to claim my lta as l have lost my boarding pass. Ticket details are: banglore to port blair. Airline pnr is d7qlkg. But till date there is no response... Wrote several mails regarding this to feedback@goair.in. L was assured to get quick response for request id g[protected], first mail l initiated 18 july 2018. After that mail also l had send many mails but not getting response from airline... Please issue travel certificate so that l can claim my lta....
Complaint comments  Read comments Complaint category Airlines

Goair — lenovo mobile lost in checked in bag

 Siddharth Dharangaonker on Sep 4, 2018
I have landed in leh today morning using go flight from delhi.
I have kept one mobile in my checked in bag. But when i received my bag from airport it was opened from front pocket and my mobile was not there.
Mobile details,
Lenovo black mobile
Flight details,
Pnr: l6retm
Flight no: g8 215

Contact no, [protected]

I wil contact leh airport on 13th september.
Please submit urgently find it out and handover me on the airport....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Goair — missing my mobile in my luggage bag

 Anup Dan on Sep 3, 2018
Dear sir/madam,
I travel form bangaluru to kolkata in goair airline 12.30 pm plain on dated 9th august 2018, after that i checked my luggage & found my mobile is missing then give a request letter to goair kolkata counter & he take times for return the same, but today is 3rd september 18 they are no clarify for this issue.
Kindly do the needful as soon as possible.

Thanks you
Anup kr. Dan...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — regarding indecent behaviour at the hand of air hostess

 rajabather jaganathan on Aug 29, 2018
I travelled from pune to chennai on on 27/8/2018 on flight no. G8 633 g class. My seat number was 21b. When i was proceeding to sit on my allocated seat someone sat at my seat. When i informed to this to the concerned air hos tee on the board, her name could not remember, however i could identity her on my enquiry. She does not care my complaint nor give polite reply. Instead she was very furious and scolding indecent way. When i did not commit any fault on my part, she behaved without nehaving generous and kind words and insulting and hurled words at me. Her total behaviour is nothing but arrogant...
Complaint comments  Read comments Complaint category Airlines

Goair — charged for excess baggage weight

 Anuragarmaan on Aug 26, 2018
I was traveling with go air with pnr s7qpuz frm kolkata to bengaluru. We were two passenger me and my wife we were having total luggage weight of 33kg in three suitcases. At the time of luggage check in they asked me to pay additional amount of rs 1200 for 3kg. When i asked them the reason she said only 30kg is allowed i asked her total of 22kg oer person is allowed and we are two then total of 44 kg should be free i can take some in as a hand baggage but she denied and asked me to either check in by paying additional or u can be aside. What the hell is that i have also droped the mail with all...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — kochi travel cancellation due to natural calamity and flood situation

 Hasmukh Thacker on Aug 23, 2018
I had plan my holidays to kerala three month back and did all my
Flight and hotel booking well in advance. I have goair flight from
Ahmedabad to kotchi on 30th august 2018 and return flight was on 5th
September 2018 through indigo. However, due to natural calamity and
Very very worst situation in kochi and surrounding destinations, i
Don’t want to continue my travel plan and that is with two small kids
And one infant. My all hotels from that area are non operational and
They had cancelled all my booking for said date and provided me full
Complaint comments  Read comments Complaint category Airlines

Goair — baggage loss (pnr-nc5chk)

 Vartika Bhadoria on Aug 22, 2018
Hi concern,

I done the journey on 20jul18 from delhi to hyderabad through go air against pnr - nc5chk and i was handed over 2 luggage bags in delhi airport to goair team against g8 [protected] but i am not getting 1 of my luggage bag (American tourists) and i am chasing from last 1month but i am not getting any positive response from go air team, i done the complaint (G[protected] at airport, also i am doing the follow up with mr rajesh in hyderabad but till the time i am not getting any responsefrom there side, there is my original educational certificates, my atm & cash of rs 2500/-and...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — issued confirmed tickets but refused to issue boarding pass

 Sitaram_Rewari on Aug 22, 2018
I purchased three confirmed tickets g8-175 flight on 05 jun 18 for boarding date 12 jul 18 from lucknow to delhi. The flight cancelled but non was intimated by goair. Request for alternate arrangement the booking staff were issuing confirmed tickets to either to know/high profile persons when i objected then i was also issue confirmed tickets for g8-269 flight which was delayed and rescheduled at 1830 hrs. Facts are unknown to me. When approached for boarding pass i was refused stating there is no seat available in the flight whereas the passengers who came after me were issued board pass. As there...
Complaint comments  Read comments Complaint category Airlines

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