GoAir Customer Care
Go Airlines India Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

GoAir Customer Care

Go Airlines India Ltd.

Webpage:
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Address
1st Floor, C-1, Wadia International Centre (WIC), Pandurang Budhkar Marg, Worli
Mumbai
Mumbai City District
Maharashtra
India - 400025
Landmarks:Deepak Talkies

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 20 2566 2111  [Customer Care]
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61
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74
+91 22 6741 0000  [Head Office]
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47
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70
+91 92 2322 2111  [Customer Care]
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29
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57

Fax:
Fax:
+91 22 6741 0001  

Additional info
Feedback

Offices

Contact Details

Offices & Branches

Ahmedabad
Sardar Patel New Domestic Building, Sardar Nagar, Ahmedabad - 80003, India.
Tel: +91 79 2285 8025
Fax: +91 79 2285 8122

Bagdogra
Bagdogra Airport, Airport Authority Of India, Bagdogra, Dist - Darjeeling, West Bengal - 734422, India
+91 35 3269 8222

Bengaluru
G-181, Kempegowda International Airport, Devanhali, Bengaluru - 60300, India.
Tel: +91 80 4740 6091, +91 80 4740 6092
Fax: +91 80 4740 6093

Bhubaneswar
Biju Patnaik International Airport, Bhubaneswar, Odisha - 751020, India

Chandigarh
Civil Airport, Airport Authority Of India Zirakpur Road, Near Behlana, Chandigarh - 160003, India
+91 17 2507 6283

Chennai
Kamaraj Domestic Terminal, Chennai Airport, Chennai - 600027
+91 44 2256 2292, +91 44 2256 2293

Delhi
Goair Terminal 1D, Igia Airport, Palam, New Delhi - 110037
+91 11 2567 1319, +91 11 2567 4480

Goa
Domestic Departure Terminal, Civil Enclave Dabolim Airport, Goa - 403801
Tel: +91 83 2655 2280, +91 83 2655 2281
Fax: +91 83 2254 2807

Guwahati
Lokpriya Gopinath Bordol, International Airport, Borjhar, Guwahati - 781015
Tel: +91 36 1284 2565
Fax: +91 36 1284 2565

Jaipur
Civil Airport, Terminal 2, Jaipur - 302011
+91 14 1650 0803, +91 14 1272 5318

Jammu
Civil Airport, Satwari, Jammu - Cantt - 180003
Tel: +91 19 1243 5668, +91 19 1243 1306
Fax: +91 19 1243 5668

Kochi
Goair Domestic Terminal Kochi International Airport Limited, Nedumbasserry, Kochi - 683111
Tel: +91 48 4261 0697
Fax: +91 48 4261 0697

Kolkata
Upper Departure Level, New Integrated Terminal Building (NITB / T2) N.S.C.B.I, Kolkata, WB 700 052.
Tel: +91 33 2511 8468, +91 33 2511 9469

Leh
Leh Kushok Bakula Rimpochee Airport, Leh, J&K - 194101
Tel: +91 19 8225 3940, +91 19 8225 3941

Lucknow
Chaudhary Charan Singh Airport, Amousi, Lucknow - 226009, UP
Tel: +91 05 2224 3993

Mumbai
Chatrapati Shivaji International Airport, Terminal 1A, Mumbai - 400099
Tel: +91 22 2626 4789, +91 22 2626 4790
Fax: +91 22 2615 6692

Nagpu
Dr. Babasaheb Ambedkar International Airport, Nagpur - 440005
Te: +91 71 2645 4105, +91 71 2228 9909

Patna
Jaiprakash Narayan International Airport, Patna - 800014, Bihar
Tel: +91 61 2222 7148

Port Blair
Veer Savarkar International Airport, Port Blair, Andaman Nikobar Island - 744103
Tel: +91 31 9223 1540

Pune
Lohgaon Airport Pune, Maharashtra
Tel: +91 20 2661 5113

Ranchi
Aai, Birsa Munda Airport (New Terminal), Ranchi – 834002
Tel: +91 65 1225 3346

Srinagar
Srinagar International Airport, Humahama, Srinagar - 110003
Tel: +91 19 4230 3347, +91 19 4230 3348
Fax: +91 19 4230 3345

View More Information...

Customer satisfaction rating
1%
Complaints
659
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

GoAir related photos (100)

GoAir Complaints & Reviews

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Goair — bag damage

 123muna on Aug 30, 2017
Respected sir/ madam, if you are not taking seriously my issue than i will have to take some bold decision as my new bag was badly damaged during journey with go air. After so much of complain and request i am still not getting any comfortable reply. My service request no was g[protected] and it is almost 4 months that from your site no action has been taken yet. Every time you have send a mail by writing that within a short time you will contact me. But after that no reply comes until and unless i have not mail you again. This is very much disgusting. Why you people are so irresponsible after running...
Complaint comments  Read comments Complaint category Airlines

Goair — very bad behavior by harmeet singh

 Danish Qayoum on Aug 30, 2017
Hi
Im a frequent traveler of go air and i have never faced a problem like this ever! Your staff member namely harmeet singh had an issue with your atm machine and after giving it a try, he bluntly asked me to go stand in a long que of atm and get the cash to him! I think you should sure send back this jaat back to where ever hes from and my suggestion would be to that he should just talk to the cows of punjab there and not to humans! Jokes apart its so disappointing to see your crew members behave like this and get up from his chair to almost hit me. Not being your other crew member stopped...
Complaint comments  Read comments Complaint category Airlines

Goair — go air is not refunding full udf

 P_Adhikari on Aug 29, 2017
Goair is not refunding the full udf as the information published by directorate general of civil aviation (Dgca) says:

"excess airport charges to be refunded to passengers flying in and out of delhi for the flights which are booked before 7th july 2017 and travel date is after 8rth july 2017"

The airline is only processing the refund for the flights which are departing from delhi, they are not providing the arrival udf refund, which is a violation of what dgca has told.

As in case if there would have been any amendment with the information shared it would...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — non refund of cancelled ticket

 Avtar Kaul on Aug 28, 2017
I have bought two tickets through your airlines (Go air) my guest on 24/05/17 vide pnr no. Xswdcd from leh to delhi and date of journey 14/07/2017 for 02 pax. The same was canceled as the guest could not visit india due to his other priorities on 29/06/2017. The refund amount rs 24550.00. Since then we have been constantly in touch with go airlines for refund for which we have sent the number of reminders for refund, along with the necessary documents required by them. Whenever we had a telephonic conversation with them we are being informed that the refund has been already processed and has been...
Complaint comments  Read comments Complaint category Airlines

Go Airlines — need full refund, go airline flight late more than 4:30 hours

 Shashi International on Aug 26, 2017
To,
The officer,
Dgca

Cc
The officer,
Go airlnes

Complaint against go airlines!

Complaint against go airlines! Flight late more then 4.5 hours!

I am jain (Hindu) and yesterday was our festival samvatsari.

In place of 5 pm i reach home after 10 pm

My friends mr. Rajveer mishra and akash patel also miss there business meetings.

I need full refund of my amount for 3 tickets. (Dakshesh, akash, rajveer)

Tickets are as below

- dakshesh
Complaint comments  Read comments [1]Complaint category Airlines

Goair — goair refund policy

 Adarsh1107 on Aug 24, 2017
Referring refund of rs - 29692/- on pnr# zyr23n

I have sent 4 emails so far, one each day starting from 21st august. I have escalated the same to nodal team as well as appellate team and even the ceo of the company but all in vain.

It seems go air team is not bothered to reply.

What irritates me more is that none of your team members is having a basic courtesy to acknowledge and reply to an email.

I am talking about my money not your money so i need this to be responded and refunded at the earliest.

Regards,
Adarsh...
Complaint comments  Read comments Complaint category Airlines

Goair — seat reservation

 Queeny Bubna on Aug 30, 2017
I tried to reserve a seat and paid from paytm 99 rs. The same happened during 1st week of August. the seat did not get reserved but money got deducted from my account. Also there has been no allocation of seat against but wen I contacted paytm they said I need to contact goair for the same and refund the amount to my paytm wallet as once payment is made they cant do anything...
Complaint comments  Read comments Complaint category Airlines

Goair — they have charged twice for my child

 Shailaj Diw on Aug 21, 2017
Sir madam

I shailaj diwakar travelling with goair delhi g8 153 flight on 19 aug 2017. My daughter was also travelling with me (She is infant). She was carrying a ticket with my mother whose pnr num was kbqqgy. My concern is that go air people charged it again saying that she was joint with my ac. My pnr num is j3zsz6.
Now my daughter whose only tax is payable they charged me twice.
Is it fair
They haven't given me two ticket also.
The go air domestic delhi 1d terminal staff are very much rude and useless.

Thanks and regards

Shailaj...
Complaint comments  Read comments Complaint category Airlines

Goair — request for travel certificate of g8-197

 Lala Parmar on Aug 21, 2017
Dear concern,

I have travelled with goair but i have lost my boarding pass, i want travel certificate for reimbursement purpose against government, travelling date 28 aug 16. Pnr 8uduiz from srinagar to new delhi flight no. Goair g8-197, my self ps parmar, email id :- lalaparmar21@gmail.com
Please send me above asked travel certificate as soon as possible....
Complaint comments  Read comments Complaint category Airlines

Goair — immediately return the airfare

 Shubha Sarkar on Aug 21, 2017
Hi
Pnr:ib8r5x
From: kolkata to hyderabad
Date: 21.08.17
Flight number g8

The take off time was 6.45am and i was present there by 5.30am but the flight took off before 6.45am without boarding me when i was carrying the boarding pass.
No staff numbers were there in the the gate and extremely non cooperative, worst airline.
Immediately refund the money or wil take legal action.

Shubha soumya sarkar...
Complaint comments  Read comments Complaint category Airlines

Goair — refusal of pre-booked meal on flight

 Tualankar on Aug 20, 2017
I had pre-booked meal on goair flight from ranchi to bengaluru, on 12 august 2017, but the flight attendant refused to serve any food, saying meal is exhausted, but asked me the meal coupoun of boarding pass, when i say do not want any meal, after 15 minutes she served broken packet of sandwitch, that this is only left out. But after refusing me, i saw she was selling food packets on cash basis to other customers.

Is it the reason goair ask to pre-book, for low price and latter deny to meal, and sell at higher price in-flight....
Complaint comments  Read comments Complaint category Airlines

Goair — mishandling and damage of my luggage

 prachibankar on Aug 19, 2017
I was travelling from delhi to leh by flight no g8203 on 11 th aug 2017 with pnr number rjh2pr and tag no as g[protected]. When i reached leh and collected my baggage from the counter i observed and huge dent on my black 4 wheeler and it was damaged to a great extent. And we have seen the way how our luggages were just mishandled and thrown in and out of the truck while loading and unloading luggages. I would request the concerned team to look into the issue at the earliest. Since i was in leh, ladakh i had no connectivity to lodge a complaint against the baggage service of go air.

Thanks...
Complaint comments  Read comments Complaint category Airlines

Goair — extra money for baggage

 Ruchika Priya on Aug 16, 2017
My mother is traveling in goair from Bangalore to Ranchi by 9:20am flight flight.
Total weight including check in and hand baggage was 35kg and they asked her to pay 3500₹ instead of 2300₹.
I never expected this type of cheating. We customer trust you people and you in return chest is.
I want my refund.
Ruchika priya
Mail id ruchika2114@gmail.com...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — fare charge

 puboby on Aug 15, 2017
I have booked 3 tickets of GoAir flight from Goa to Mumbai through yatra.com portal. As per the fare details provided by the yatra.com the total fare collected by yatra.com on behalf of airline for 3 passengers is Rs11808/-. inclusive of and fees & Surcharges (inclusive of taxes) is Rs 2459.99. However the Itinerary retrieved from Airlines site shows the Taxes & Fees is Rs 1860/- and have hidden the base fare by showing it as 'XXXX'. On contacting the Customer care number, they informed that the fare cannot be disclosed because of confidentiality clause. This is giving chance to the agents to cheat...
Complaint comments  Read comments [1]Complaint category Airlines

Goair — cancellation refund

 Siraj Siddiqui on Aug 15, 2017
I had booked a ticket with Ref. # WZLKTW from Lucknow to Pune travel date July 8, 2017. The ticket was booked on May 30, 2017. They cancelled my ticket on July 7, 2017 because of flight cancellation. This amount has not been credit in my account till August 15th. In the initial few follow ups, they asked me to provide bank account details while showing inability to return the amount on the Credit Card used at the time of booking. When I call at customer care, they just say that it has been transferred and no sign of this amount in my account. My bank also says that there is no amount transferred...
Complaint comments  Read comments Complaint category Airlines

Goair — double payment received by goair airlines for pnr g43vxs

 Tarachand17 on Aug 14, 2017
Dear Sir/Madam,
I booked the flight from Bhubaneswar to Mumbai on date 12/08/2017 PNR G43VXS and tried to pay it from your site as your site was having problem customer care executive from goair helped and requested me to book it through secured credit card payment accordingly i booked flight by paying the amount of 10, 363 rs which was deducted through my credit card ending >>>>5481.
However i did not receive tickets, so i have to rush to air port and check i went to Bhubaneswar air port and inquired the entry for payment was not reflected so the airport goair staff asked me to pay...
Complaint comments  Read comments Complaint category Airlines

Goair — need boarding passes

 Leena Dhakad on Aug 13, 2017
Dear team,

Good afternoon!

I had booked my tickets through paytm for to and fro journey for pune - bangalore.

Travel details are:
1. Pune-> bangalore
Date of journey: 06 august 2017
Pnq 01:25-blr 02:40

2. Bangalore ->pune
Date of journey: 07 august 2017
Blr 23:30-pnq 00:50

I had to send my boarding pass to the interviewing company at banglore for reimbursement purposes. By mistake i misplaced them.

Can you please send me boarding passes at the earliest. I would be really...
Complaint comments  Read comments [2]Complaint category Airlines

Goair — travel certificate pradeep kumar and sonu

 Pradeep Nigaltia on Aug 12, 2017
I want travel certificate for reimbursement claim to company.
I am lost my boarding passes hence please send me travel certificate for claiming the reimbursement money to company.
I am traveling delhi to mumbai by goair g8-640 on 18 jun 2016
My pnr qavtqf
Please send me travel certificate
My email id - pnigaltia@gmail.com
My mobile number is [protected]...
Complaint comments  Read comments Complaint category Airlines

Goair — refund not received on cancelled flight

 akaimal on Aug 11, 2017
I had booked a flight ticket for my wife, geetha p, by goair flight g8-381 from goa to mumbai on 11 may 2017 (Pnr no. Icau75). Booking was done through travel agents, m/s balmerlawrie. The flight was cancelled and received an advice from goair authorising for full refund. However, the refund amount not yet received from the travel agents even after three months. Upon contacting balmerlaurie, they informed that they have not got the refund from goair. No reply received to my mails to nodal agency as well as appallate authority of goair. Amount to be refunded was rs.4242/- it is requested that goair...
Complaint comments  Read comments Complaint category Airlines

Goair — not giving boarding pass

 Mo H Sin on Aug 11, 2017
I am a resident of kashmir and i and my brother was traveling from bangalore to delhi via go air flight and from delhi to srinagar was our connecting one via another go air flight... The departure time of our first flight was sharply at 1:50 in the afternoon we reached the bangalore airport at exact 5:58 in the morning and the guy out there namely raghav the cruelest one i've ever seen in my entire life straight refused to give us boarding pass saying that we are late by 3 minutes the boarding has been closed... I mean come on 3 minutes is not a big deal... As the conversation with raghav was...
Complaint comments  Read comments Complaint category Airlines

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