GoAir Complaints & Reviews

PNRI9676G (mumbai to sharjah on 31 dec 2021--cancelled )(reaccommodated on jan 1)……….nO ONE RESPONDING ON COMPLAINS...…

yOU SHOULD IMPROVE YOUR CUSTOMER CARE SERVICES

rEGARDS
VEENA JAJANI
[protected]
[protected]
[protected]

Sir /Ma’am
Anita Raina on ground staff of Go Air at Jammu airport misbehaved with us while giving boarding pass. We couldn’t do web check in because non availability of seat in ine row and i was carrying infant also . I requested her she replied that she will not charge anything for boarding pass since seats weren’t available for web check . When i raised the issue that we should have facility of web check in in a row (atleast when infant is with us) she said that Go air is not my airline this is what policy we have and later asked us to pay 600 .
We are at AirPort travelling to lucknow and do have return tickets from lucknow to Jammu and i dont wish to travel back with Go air i want my return tickets to be canceled and refund

I booked flight in GoAir on 12 Oct 2021. PNR generated for flight ticket was A6F3WP. Amount of Rs. 10098 was successful but flight ticket declined. I contacted to [protected]@flygofirst.com for refund and it was replied that refund has been processsed manually. But amount has not been refunded till now. Also there is no reply to my latest emails to [protected]@flygofirst.com.
Hence request to refund amount for declined ticket

I travelled with go air G8 212 (LKO -DELHI) because i had internal exam . Firstly, the flight was 15 min late and then my baggage was missing. When I contacted staff i got to know that my bag got swapped . They called and confirmed but after that i had to deal with the customer and after 1 hour i got my bag back and it was too late I missed my exam .

Dear Sir/Madam,

I have booked a ticket from Ahmedabad to Cochin on 24th December 2021 with PNR No Y5WCYI

The name in my ticket booked is Thittayil Sanju Jacob but the name in identity proof is Sanju Thittayil

While booking in Ease My Trip it only allows 3 name for booking

Kindly help in changing the name in my ticket

This complaint is regarding the flight boarded by my mother, father and myself on 6th Nov '21 7:40pm from Delhi to Mumbai(G8346-seat no.6A/B/C) On our way to the flight in-coach, the driver applied strong brakes due to which my mom fell, hurting her elbow and shoulder quite badly. The driver said 'Indigo wala aa gaya tha'. We were attended by ground crew but had to narrate the incident multiple times and had to ask brutally and sternly for medical assistance as they couldn't understand the seriousness of the situation. We had to ask the stewardess to announce in-flight if there was someone with medical experience or expertise. They failed to provide the necessary first aid- no ice pack, no splints, no sprays- just a paracetamol which too had to be told to the crew manager at Delhi (Harish Kumar) to ask the flight crew. The aircraft was poorly managed for first aid- no painkillers/ splints/ ice packs. A wheelchair was provided to help her up the stairs into the flight. Flight stewardess named Shiwani was quite cooperative but could only do so much. We were promised medical assistance on arrival at Mumbai but we had to look for it on arriving there. There was no doctor ready over there already aware of the situation as we were told it would be by Harish. It's difficult to understand how an airline and its crew can be so poorly trained and managed for such situations. On arriving in Mumbai the ground force vehicle sent for my mother to be taken to arrival had a punctured tyre and she again had to travel in-coach. The doctor seemed quite adamant on providing an ambulance for rs. 2000 to the hospital. Your system claiming to be responsible for the safety and well being of their passengers failed horribly during an auspicious time and this is pathetic. We need to take this further to the appropriate authorities and action has to be taken- whether it's towards your messed up preps for emergencies or training your ground force or your emergency supplies but this is not to be taken lightly. And if there is no suitable response to this, the matter will escalate.

PS- We are not saying the crew wasn't helpful but they were just not capable of handling such a situation, and we were literally shocked to see a poor arrangement for medical emergencies. I guess this wouldn't have happened if this had happened to some stupid celebrity or a politician. Learn to value life.

- No sign of appropriate First Aid
- Poorly trained Crew and Ground Force
- Pathetically poor System Communication
- Poorly maintained Ground Force Vehicles
I mean wtf are we supposed to expect if we travel with a senior citizen or someone with a disability?? (Not saying my mother is either of them but 'What If??')

We request you to be responsive to this, think if your mother was in this situation, and this was the treatment given to your family.

Flight Details: from Hyderabad to Ahmedabad. On 19th November 2021, flight G8-551 (Flight Timing – 8.20am Departure – Arrival at 10 am at Ahmedabad. Senior citizens harrased, flight canceled at last moment.. Mental harassment and suffered financial losses. Deepen Roy. [protected]

Booking number[protected] this is to your kind information i booked the flight on01/10/2021 the flight cancelled and did not even arrange a alternative flight due to this there where heavy loss

PNR Y5GVUI
both the flights are cancelled by go air.
Cancellation of both flights are proposed on 19/10/2021 to goair toll free no and cancellation is done as confirmed over phone by go air.
The said tkts were booked through yatra.com on 20/05/2021.
Booking ref[protected].
Refund amount as told comes to Rs.96881.00.
But no cancellation message from go air is received to my mail (([protected]@yahoo.com).
Pl send cancellation confirmation to above email to take up yayra.com for refund

Go Air always depart too late from the schedule time that creates problems for the customer to take connecting transportation and for planning other destinations. So always avoid this airlines.

Booked G8-188, departure Delhi for Lucknow on 07/10/2021 at 0545PM.
PNR U2TYYB.Mr.Harish Singh and Mrs.Meena Singh.
Airlines unilaterally preponed it to G8-188 departure Delhi at 0900AM.
Total programme collapsed with, logistics and other appointments. Want full refund for deficiency in service and compenastion for the mental agony.
Harish Chandra Singh IPS
ex-Director General of Police

Recently I boarded goair flight from ahmedabad, and in flight my laptop bag got all wet due to some mistake by cabin crew who forced me to keep my bag in the overhead luggage area despite saying that I need it down. And that I'll keep it below seat area. They kept it above and it all got wet and my laptop is also damaged and my important documents also got damaged. My bag was all wet. I am a doctor and this experience and the poor service and response by goAir staff was just a bad one. Highly recommend against traveling with goair

Since February 2021 I have not got the refund of my Airticket PNR: MYGYRT as yet which was due to the last minute flight time changes from the airline end and they promised that full refund shall be given for the same. Accordingly I booked another flight for the same date. Mr. Nilesh /Ms Anitha was in constant touch and promised a full refund as well as it was confirmed by your GoAir staff at Mangalore Airport. several emails / whatsapp / messages were sent to them but in vain... But till date I have not yet received the refund for the same

I booked two ticket from Varanasi to cochin last November 2020. the flight got cancelled itself and it was informed just the day of travel only and after cancelling the tickets I requested for refund and till now I haven't received my cash back/ refund EVEN AFTER REPEATED ENQUIRIES and calls goair people doesn't have a responsibility to refund the cash. here also I'm adding my FLIGHT NO: G8-404 ON 5TH NOVEMBER. PNR I55R3C.

THE WORSE CUSTOMER SUPPORT. IRRESPONSIBLE FLIGHT services . I advice everyone not to choose this flight as we normal people go for a cheaper flight.

Namaskar Sir,
Meri Ajki Dopahar ki Flight Thi Pnr No. T4PR5V varansi se ahmedabad via delhi 14: 10 baje ki
vo aap logone subah 8:30 baje ki kardi. me kaise pahuchunga
ya to muje ticket do ta mere pure paise refund de do.

Go air change direct flight from Goa to Hyd without informing and they are not helping either. I want to get direct flight for same date from them or any other airline with +- 2 hrs so i can reach home on time.
But instead of helping they are disconnecting the calls

Sir/Madam

I Janak Bhandari was travelling from Lko to Delhi by Air India 432 vide PNR JQV8S and Delhi to SXR by go air G8-169 vide PNR FG5FPB on 01Sep 21.

Due to following reasons the Delhi to SXR go air G8-169 has been missing:-

1. AI-432 Lko to Delhi has been delayed 36 min.

2. Due to non availability of bus and due to raining at Delhi the bus delayed to conveyed at T-3 exit point. Bus arrived at exit point arround 6 pm.

3. My lagguage has been detained by Lko security due to any suspicious item but indeed the contained is my artificial limb/ prosthetic because I am disabled serving soldier of Indian Army.

Therefore, you are requested to refund or give the compensation of my ticket i.e. Delhi to Srinagar at the earliest please.

Thanking sir/madam

I, Rejimon Kuriakose, have booked a ticket from Ranchi to Cochin on 31/07/2021 through easemytrip.com, My Booking ID EMT85273815 and PNR No is. WEGI9H. In last moment, flight was cancelled by your representative and conformed. A refund of Rs. 8208/-. initated as per Go air airline mail dated 14-08-21 to my mail ID [protected]@modiprojects.com.

But sorry to say that I can’t get any refund till now.

Pl arrange to refund my payment at the earliest

----Original Message-----
From: Admin GoAir
Sent: 02 September 2021 15:33
To: D B Thakur (डी बी ठाकुर)
Subject: Acknowledgement

CAUTION: External Email. Do not click links or open attachment unless you trust the Sender and know the Content is safe. Report suspicious mails to "[protected]@gail.co.in".

Dear Customer,

We thank you for reaching out to us and we are with you in your time of need.

Your service request number is G[protected] . For all future emails related to this query, please quote your service request number in your communication to us. Message received outside normal business hours will be reviewed on the next business working day.

Regards,

Customer Care Team
Go First

****
ref:_00D90g2nX._5000o3KJc9c:ref

From: D B Thakur (डी बी ठाकुर)
Sent: 02 September 2021 15:32
To: '[protected]@flygofirst.com' ; '[protected]@flygofirst.com'
Cc: 'Balmer Lawrie ([protected]@gmail.com)'
Subject: Refund against flight cancellation

Dear Sir,

I Have booked a ticket (Through my travel agent -Balmer Lawrie) for travelling from DELHI- PUNE on 01.07.2021. When I reached to the Airport on 1st July 2021 morning I was told that my flight to Pune is cancelled. After that I have given in writing from Airport( Go Air office) that I will be full refund in the account from which I have booked a ticket. The copy of letter mentioning about refund and stamp by GO air enclosed. Subsequently I booked a ticket from VISTARA for Pune and that ticket is also enclosed for reference.

I am surprised to know from Balmer Lawrie that they have not received the refund till date. I hope there will be no further delay in refund of amount.

Best Regards,

Dharmendra Babulalji Thakur
Chief Finance Officer(CFO)
Konkan LNG Limited
(Subsidiary of GAIL (India) Limited)
At & PO - Anjanvel, Taluka- Guhagar
District: Ratnagiri - 415 634 (Maharastra)
Email : [protected]@gail.co.in
Mob. [protected]

I booked 2 tickets Goair for travelling to cochin from Varanasi on 5th November 2020(PNR: I55R3C) and Goair didn't gave us confirmation that the flight cancelled and I called customer service there op[previous day and got information that it got cancelled and we requested for refund. and till now after repeated calling and messaging I haven't received my refund. it's been an year. they wont give us any information prior. very bad experience from goair.
we'll usually look for cheaper flights and we'll end up in choosing goair. PLEASE DON'T CHOOSE GOAIR THE WORSE FLIGHT WHICHG TARVELLED EVER.