[Resolved]  Go Air — Complaint against PNR NO 74L4CD

Address:

New Delhi, Delhi

With ref to PNR No.74L4CD, Its been great to deal with your organsisation by having fake commitment day on day which means to say all your call center representative are not trained enough so that they can have clear communication. By having said communication gap is the commom word I should use while dealing with u .


First call I had on 10 sept, 14 for the cancellation since then all your
honoured commitment started. On 11 sept, 14 I got an receipt from your side
stating the refund amount and your 7 working day journey started and till date
its not over yet. In every communication there was variation and infact not able
to define 7 working day even . Now when I have again called on 23 Sept, 14, I
came to know that within 24 - 48 hrs I should receive revert. But you forget
about revert today when I have again called new story has come up into picture
that my refund intiated on 23 instead of 11 September, 14.


All new stories on day n day basis sometime by having bulk cancellation,
natural calamities, etc n etc .


I simply dont understand when other airlines like Indigo n all can refund
money in 3-4 working days then why not u.


See now I am worried that I would be having refund back or not or your 7
working day journey is going to be over or not.


Let me tell you one thing this was first and last time I have experienced
with u and this is hampering your own brand image and myself being professional
suggest you atleast have your commnication clear this is what I can say in
last.

Puneet Jain
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