Go Air — not received ticket cancellation amount

nisha1709

from Muzaffarpur, Bihar

Address:	Allahabad bank BUILDING GROUND FLOOR PARLIAMENT STREET, New Delhi, Delhi
Website:	Go air grievances cell

I had booked a ticket for my husband to travel on 27th october 2019 from delhi to ranchi and ranchi to delhi (Ticket attached) from yatra app.

After boarding new delhi to ranchi. We are unable to cancel our ticket from ranchi to delhi through yatra app. They have provided us go air customer care no. Where i had talked with ms. Deepali, i told her to cancel the ticket from ranchi to delhi which is from ranchi at 08:25 and arrived delhi at 10:20.

She had asked me and confirmed me the ticket was cancelled. And she told me you ll get a cancellation mail.. But still i didn't get any cancellation mail and my refund too.
Regarding this matter i had talked with many customers executives like ms bhawana and nandi.. But my query of still pending no one. I have call recordings of all these conversations regarding cancellation and my query too. Its almost 1week no reply by the side of airlines.

Kindly do the needful

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GoAir customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by nisha1709 I had sent them many email.. but still they have not responded. I have their customer care executive Ms. Deepali, Mr. Nandi, Ms. Bhawana 's call recordings where they have confirmed me to "maam you will get mail regarding cancellation &refund" after their call I am still waiting for my refund and mail too

Nov 27, 2019

Updated by nisha1709 Go Air still not refunded my ticket cancellation amount