[Resolved] Go Ibibo — hotel booking problem

Pratik61

from Rajkot, Gujarat

Address:

Rajkot, Gujarat, 360001

Address mentioned on portal of go ibibo is not a proper address in result to which i have to bear extra charges which is bit difficult to manage. I am in a conversation with one of his executive since last 4 days and havn't got any justified answer from their end. I have also attached the screen shoots of early images of the address mentioned on your portal and later it was changed by the concerned person from their end.

We requested them to either change our hotel to male island or refund the amount of currently booked hotel.

Goibibo booking id: htlz8m4mvk
Hotel booking id: [protected]
Date of booking: dec. 1, 2018, 4:07 pm
Room type: lagoon prestige beach villa with breakfast

So i humble request you to find a way out.

Hoping for a positive reply from your end.

+1 photos

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Jan 15, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

Ibibo Group / Goibibo Customer Care's response Hi Pratik61,

Greetings from Goibibo.com

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that the management team has already shared the details on this and we are not at fault.

Assuring you best of our services.

Regards,
Team Goibibo.