GoAir — a disrespectful employee

So i’m a frequent flyer of goair and as per my experience i have never come across such an arrogant lady at the boarding counter! Her name was suman kathu, at the jammu airport! Since i had excess luggage, she didn’t want to consider even listen and when i was paying she didn’t have the machine for which she kept me waiting for 30 mints max. She behaved rudely and i’m not happy with how the go air staff treated me! Consider