GoAir — about refund against tickets cancellation

Dear sir,

My self ashok kumar meena. I booked a flight between patna to delhi on 23 july. My journey date 13 august 17. I have paid to airlines through sbi net banking but my ticket show to due payment. The payment of 2375 rupees deduct my sbi bank account. Neither i got ticket nor i received my payment. I registered a complain to sbi bank but they told that they had done payment to your airlines.
Sir, i told over the phone to go air customer care on 12 aug2017 regarding my ticket, he told me my tickek has been cancelled and payment will be refund in bank account within 7 days and also told that i can't travel through this ticket, i travelled my journey by train that day.
After 7 days i call to your customer care about this issue then he told meb send a email to [protected]@goair.in with ticket and bank detail of ministatement.
I already send all required proof but neither i received my refunds nor receive any reply from you.
Dear sir, i called to your customer care about this issue on 16.09.17 then he told me my old ticket had automatically cancelled but same day 23 aug 17 time 6:1 pm a new pnr no ny8zka automatically generated, so my amount not refund in my account.
I truly saying i have no ideas about this pnr, neither any email received me about new pnr nor any call or sms. I called many time about this ticket but no one tod me about new pnr till 16 sep 17.
In this regard i told you pls refund my amount because neither i travelled in your flight nor got any intimation via emai, sms, phon call, pls help me sir,
I attached my ticket status and mini statement of my bank account

Name _ ashok kumar meena

Mb - [protected]

Old booking reference - f8skrd
New booking ref - ny8zka

Date of booking - 23 july 17

Date of journey - 12 august 17
Informed about new pnr on 16 sep 17