GoAir — Airline Failed to Provide Emergency Medical Assistance

This complaint is regarding the flight boarded by my mother, father and myself on 6th Nov '21 7:40pm from Delhi to Mumbai(G8346-seat no.6A/B/C) On our way to the flight in-coach, the driver applied strong brakes due to which my mom fell, hurting her elbow and shoulder quite badly. The driver said 'Indigo wala aa gaya tha'. We were attended by ground crew but had to narrate the incident multiple times and had to ask brutally and sternly for medical assistance as they couldn't understand the seriousness of the situation. We had to ask the stewardess to announce in-flight if there was someone with medical experience or expertise. They failed to provide the necessary first aid- no ice pack, no splints, no sprays- just a paracetamol which too had to be told to the crew manager at Delhi (Harish Kumar) to ask the flight crew. The aircraft was poorly managed for first aid- no painkillers/ splints/ ice packs. A wheelchair was provided to help her up the stairs into the flight. Flight stewardess named Shiwani was quite cooperative but could only do so much. We were promised medical assistance on arrival at Mumbai but we had to look for it on arriving there. There was no doctor ready over there already aware of the situation as we were told it would be by Harish. It's difficult to understand how an airline and its crew can be so poorly trained and managed for such situations. On arriving in Mumbai the ground force vehicle sent for my mother to be taken to arrival had a punctured tyre and she again had to travel in-coach. The doctor seemed quite adamant on providing an ambulance for rs. 2000 to the hospital. Your system claiming to be responsible for the safety and well being of their passengers failed horribly during an auspicious time and this is pathetic. We need to take this further to the appropriate authorities and action has to be taken- whether it's towards your messed up preps for emergencies or training your ground force or your emergency supplies but this is not to be taken lightly. And if there is no suitable response to this, the matter will escalate.

PS- We are not saying the crew wasn't helpful but they were just not capable of handling such a situation, and we were literally shocked to see a poor arrangement for medical emergencies. I guess this wouldn't have happened if this had happened to some stupid celebrity or a politician. Learn to value life.

- No sign of appropriate First Aid
- Poorly trained Crew and Ground Force
- Pathetically poor System Communication
- Poorly maintained Ground Force Vehicles
I mean wtf are we supposed to expect if we travel with a senior citizen or someone with a disability?? (Not saying my mother is either of them but 'What If??')

We request you to be responsive to this, think if your mother was in this situation, and this was the treatment given to your family.