GoAir — asking for more money for flight cancellation - rebooking

Address:

560047

The expectation from this complain:
- rebooking for 21st feb, flight from bangalore to delhi for 07:45am or equivalent money so that i can book the morning flight from indigo or other services as the cancellation is from goair, wrong booking is done by goair customer care, and not handling the case on time is from "anmol kumbhar", goair customer support executive. And superviser "sangram kharat" didn't bother to talk with me or call me back.

Complain details below:

Flight with pnr tyqy7a got cancelled for 21st feb.
Called customer care, asking to rebook for 07:45am but customer care did the wrong booking for night 08:55pm.
Immediately called customer care, talk with "anmol kumbhar", explained to him what happened and instead of helping, he is raising doubts on me, asking me to call again after 20 hours saying that we have to listen to the call recording to verify whether what you are saying is correct or not!!! Talking with "anmol" was the worst customer support experience i have ever received.

Probably goair is tricking people for rebooking with extra charges to make more money.

Full details below:

This is a wrong booking done by the support agent, my flight got cancelled, i called to the customer support number to do rebooking for morning flight. Support confirmed the morning flight for 21st feb mrng 07:45 am.

But, email i received is of some other flight and not the one i asked him for.

Then immediately i called back and talked with another support agent "anmol kumbhar", explained him and instead of correcting customer support's mistake, he is raising doubts on me and saying that you will have to pay more for rebooking. I asked him to hear the call recording of the previous call and do the correction. But he kept me waiting on hold multiple times (I really feel he did it intentionally thinking i will disconnect the call) and the call went for 45 mins.

Anmol didn't helped in any way and kept on saying that we need to hear the recording and it will take 20 hours and asked me to call again after 20 hours. I can't wait for another 20 hours, i need to book the flight for 21st feb morning before seats get filled.

I asked him to connect me to his manager/supervisor several times but he refused it saying its not allowed. Then he said, our supervisor "sangram kharat" will call me in 15 mins but no one has called.