GoAir — damage of baggage

Website:

www.GoAir.in

I have travelled from delhi to ahmedabad on 25-nov-2018 by goair flight no. G8 713 vide pnr no.072lpm, seat no.24a. On arriving at the destination airport i. E. Ahmedabad, i found my baggage having got damaged.

While initially i did not see any goair staff to attend to my problem, i could find one staff viz. Mr. Dibyajyoti boruah at last. But he was over busy in attending two other complainants and could give some time to me after waiting for about one hour.

After listening to my problem, he took photographs of my damaged baggage, boarding pass and identity proof. But he refused to lodge my complaint citing reason that he was busy in attending to other complainants he did not provide any acknowledgement of having received our complaint and suggested me to lodge my complaint myself on the email address given on reverse of the boarding pass. While i was already late due to non-posting of sufficient ground staff, i was further disappointed due to non-lodging of my complaint. What a bad service!

I wanted to take his photograph and contact no., but he refused stating that it is not allowed, although he did provide his email address, which is [protected]@gmail.com. I am not able to attach photographs of damaged baggage due to large file size, but you can obtain the same from mr. Boruah.

To add to my woes, after reaching home, when i wanted to lodge my complaint on the said email address as suggested by the goair staff, i found that there was no email address on the reverse of my boarding pass. It was rather website address of go aiŕ, which was also not accessible. Hence, this complaint.

Please arrange to get my baggage repaired immediately.

Rk anand