GoAir — flight cancellation and customer harassment

Sir,
I had booked a ticket from guwahat to pune, via delhi in goair aeroplane for 29th october, 2017. The ticket was booked on 9th of july 2017. The following is the details of it.
Goair flight 175
Oct 29-confirmation #nf[protected]
New delhi del
7:55 pm
Pune pnq
10:00 pm
Goair 250
Gau to del oct 29, 3:20 pm
Goair 175
Del to pnq oct 29, 7:55 pm

The pnr of the ticket is, r8pu4d

But just two day before my travel, on 27th afternoon suddenly the goair customer care phone number [protected] called me and said that my flight is cancelled "due to unavoidable circumstances." i had an urgent meeting and programme in pune on 31st of october. I tried to call the customer care several times, but they never picked it. Then i spend nine hundred rupees to reach the guwahati airport from narengi and inquired in the goair outlet there. They outright rejected to accommodate in any flight nor were able to give any positive response. They asked me to cancell ticket. I gave them the extendable date 28-30 th october. Finally pleaded them with folded hands to put me in any flight that i may reach on 31st morning in pune. But they simply said, "we cannot, we are sorry." there were tickets available in other airlines. Why the goair could not satisfy the customer? I booked a ticket in indigo (6e558/177-pnr-gjy8me) on 30th paying 11, 000 and spent another 5, 000 for hotel stay and reached pune on 31st morning.

I had booked four months in advance, ticket was confirmed, has the airlines no moral obligation to see my need? So far my money is not refunded. I will wait for two more days, if no positive response is heard from the goair, i will go to consumer court and file my complaint.