GoAir — flight cancelled by airlines but not refunding

Arunrai5115

from Mumbai, Maharashtra

Address:

Mumbai

Hi,

I have booked my flight of goair (From lucknow to mumbai) from make my trip website. Pnr detail is g7jesm dated 05/09/2020.
I have received mail from goair on 03/09/2020 that this flight was cancelled due to unknown reason. Mail is as below-

Dear smart flyer,
Warm greetings from "goair".
For your pnr g7jesm on goair flight g8-2620 from lucknow (Lko) to mumbai (Bom) on[protected] at 06:50 hrs is cancelled. We apologize for the inconvenience caused. These changes are due to issues beyond our control.

I have raised refund request of this cancellation on 03/09/2020 and followed by many times but could not received any call/mail from neither mmt nor from the goair. I have marked cc to his nodal office/grievance officer and other peoples too, but no response.

Please help me out on this subject and i m going through from the mental trauma, this is a kind of harassment from mmt and goair.

I would also like to declare that this is a kind of mental harassment for me and mmt and goair will be responsible for anything happened wrong with me during this period.

Rgds,
Arun rai
+91-[protected]

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GoAir customer support has been notified about the posted complaint.

Sep 12, 2020

Updated by Arunrai5115 I have received a call from mobile no. [protected] and he said, he is from GoAir customer service.
Later, he was asking my card details along with the CVV no and one time password.

I would just keep you updated that this kind of fraud also in the market and those stupid peoples hacking your website for fraud purposes.

I have forwarded this details to CYBER cell for further investigation.

Sep 18, 2020

Updated by Arunrai5115 Any Update on this?