GoAir — flight cancelled - wrong information

Address:	Ranchi, Jharkhand, 834002
Website:	www.goair.in

My and my family (3 member) flight was on 6th sept 2017 from ranchi to delhi. I got an email from goair in the early morning that flight is cancelled due to the reason beyond their control (Attached e mail). I called their call center multiple times immediately but no one picked up the phone. As my travel was important due to my next international flight i immediately purchased from air asia for the same day (Refer to the attached document).
Later goair after purchasing mentions that connecting flight from delhi to jammu is canceled and ranchi to delhi is on, which is nowhere mentioned in their mail.
I canceled the air asia ticket which cost me 23500 for 3 tickets. After cancellation, i will be getting back inr 15500 (Still not received). I had a loss of inr 8000+ due to wrong information provided by goair.
I want goair to refund my money.
In addition, there was a mental harassment on the day of my travel.

I am not able to attach the mail copy, as i am not getting an option.

Regards
Moinul haque
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Dear smart flyer,

Warm greetings from "goair".
Goair flight g8-146/185 from ranchi (Ixr) to new delhi (Del) on 06 sep '17 at 11:20 hrs is cancelled. We apologize for the inconvenience caused. These changes are due to issues beyond our control.

If you wish to avail the option of a full refund or a free rebooking we request you to call us on [protected]/[protected], up to 2 hours prior to departure.

Thank you for choosing goair and we look forward to serve you.

Regards,
Goair

Note: this is an auto generated mail, please do not reply to this mail
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