GoAir — Flight Reschedule issue

Address:

Kempegowda International Airport Bengaluru

Hi,

I have booked from Bangalore to Delhi on 31 March, without my confirmation they rescheduled my fight to 1st of April with extra 3044 amount, when I went for web-check in then I got that my flight is rescheduled and I need to pay 3044. once I contacted customer care first she told me that will update you after 24 Hrs. then again I tried to contact customer care this time I got an update that it's not possible to allow you on the actual date of journey(31st match 2021). we can refund you the booking amount 4520 or you have to pay 3000 for 1st of April journey if you want then sudden his call got disconnected, once again I called now I got an update that you have to pay 3000 if you want to travel on 1st of April otherwise you have to wait for 24hrs for further information. now my concern is no clarity on what is a solution for this one guy comes with one, 2nd comes with some other, and so on.

All above details are discussed on 24 March 2021, Today I contacted customer care again first person told me your flight is rescheduled for 1st April with no charge will send you rescheduled ticket within 15min, I received mail and i need to pay 3044, now i am not able to understand why extra charge again added if you told me rescheduled is free. Then again i called and get update that you have to wait for 24hrs more.

If flight is rescheduled for 1st of April and it will not change then I will not pay any kind of single amount.
Please confirm my journey without any chargeable.

Ticket details please have a look:-
PNR: JBKD9N
Passenger Name: Arti Kumari
Mai-ID: artikumari.[protected]@gmail.com