GoAir — Flight route changed without our knowledge - My parents are senior citizen travelling and facing lot of issues Please take severe action against GOAIR

We have booked GOAIR G8 553 flight from Ahmedabad (11:05 AM) to Hyderabad (12:45 PM) for my parents from 28th Nov 2020 through Cleartrip. PNR X37S4L.

GoAir line has changed itinerary and has changed route without our knowledge. I.e. instead from original route Ahmedabad to Hyderabad at 11:05 AM to 12:45 PM, the flight now departs from Ahmedabad via flight no G8 767 at 08:20 AM to Varanasi 10:25 AM and next flight from Varanasi G8 503 at 13:30 to Hyderabad 15:30.

My In-laws senior citizen are planned to traveled from Ahd to Hyderebad and they are now facing lot of issues due to this sudden change by Go Air. We are trying to reach all possible customer care and local number of Go Air [protected] / [protected]/ +[protected]/+[protected] but NO successful communication is established with Go Air. All customer care numbers ring for full time and no one is picking up call.

This is complete unprofessional behavior from Go Air. We sincerely request authorities to take strict action against Go Air and ban their license from flying. Big companies just escape with money. Is this NEW INDIA. ?