GoAir — Go air-Refund not issued

I Kameshwar Prasad Singh had booked a flight from Bangalore to Patna on 16th February, 2020 with PNR No.RFHH8R (Go Air )-Travelling Date on 11th April, 2020 in Ixigo website, since the flight was cancelled due to the lock down but i did not receive the refund from your end till date.

I have also informed to the respective airlines and Ixigo that i don't have travel plans in near future due to current covid-19 situation.

As per DGCA Guidelines refund to be issued within 15 days from October 7, 2020 but still there is no communication neither from the airlines nor from ixigo.