GoAir — lost of cell phone

Address:Srinagar, Jammu and Kashmir, 190019
Website:Goair

While travelling from chandigarh to srinagar in g8 911 on 11/01/2019 our cell no samsung j series has been stolen from our bag which was not locked. Some important documents were stored in phone and all important details of business, and both of the the sim cards. I was the first passenger who has been given the boarding pass at the go kart counter kindly look into this matter and return our phone my seat no was 15 e
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what is the fault of air carrier?
Namaskar sir ji
Maine 25 January ka Leh to New Delhi ka mob se tiket book kiya tha lekin mai kuch parsnal prb se nahi ja rhahu to mera tiket cansal Kara dijiye mai castmar cear se contact kar rha hu lekin contact nahi ho paraha hai..

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