GoAir — Misleading luggage

Address:

Lucknow

My elder brother Aiman Ali Ahmed who had travelled from Riyadh to Lucknow and reached via Go Air unfortunately on 27th Jan 2021, at the airport he got to know that the aircraft did not carry his luggage. That was just a blunder mistake where more than 30 passenger's luggage was stuck, not only my brother.

- My brother was supposed to go to hometown which is somewhere around 7 hrs journey from Lucknow airport, without any courtesy airport authorities told that we have to come back again to collect the luggage. Do you really mean it ? this is your mistake and we as a customer have to travel 7 hrs to pick up the luggage and again travel again for 7hrs.

- Initially, we did not get any update about our luggage and somehow with my contacts I got a number of the Airport manager who is Abdhesh Kumar he promised that luggage will be delivered with in a day or 2 and now been more than a week he has promised and now there is no response from his side as well.

- I am seriously worried about my luggage now, I don't know where it is now, I am very sure that it's not safe, privacy of my luggage would have 100% compromised.

I am writing to bit top levels to let them know what is happening with their customers and how we are treated.

- I will wait for Monday and if by Monday I am not getting my luggage to my hometown I will FIle a legal complaint to court about it and I have all the recordings and screenshots of the promises made by go air that too when I reached out, no proactive updates.

- I am in contact with most of the people who lost luggage and they are ready to file a legal complaint.

I am attaching the details of my luggage in attachment, I know no one will reach me but in case, do reach me on [protected]