GoAir — money debited while paying for seats while doing web check-in

The issue is regarding my travel on 21st September, 2019 from Mumbai to Ahmedabad. I sent grievance mail On September 25th, 2019 and haven't received any response or help so far.
Automated generated service request number - G[protected]

Detailed Issue:
While doing web checkin, I had to make payment for seat selection, for which the transaction failed twice. I was using Paytm Wallet transaction mode.

As per your call support team instruction, I checked the issue with Paytm support and they responded back asking for non-receipt confirmation for the two order IDs.
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