GoAir — NO REFUND for flights booked in Feb 2020

Website:

www.GoAir.in

FLIGHTS CANCELLED DURING LOCKDOWN. NO REFUND YET !!

Hello GoAir,

My below flights were cancelled during Corona pandemic lockdown :
(a) G8 558 Hyderabad to Lucknow dt May 22nd, 2020. PNR CDCGHH. Amount Rs 8247/- (IRCTC transaction ID: [protected])
(b) G8 559 Lucknow to Hyderabad dt June 8th, 2020. PNR C1LM3L. Amount Rs 7374/- (IRCTC transaction ID: [protected])

I called IRCTC customer care and they redirected me to GoAir for refund. As... GoAir has not refunded to IRCTC-flights.
I had been trying to reach Goair customer care since May 20th, but all my calls were rejected or went into automated IVR and then abruptly hung up. After trying calls for more than 7 months, I emailed several times but no reply...

Is this the way GoAir treats their customers?

Can you please look into this and credit my refund at the earliest. Appreciate if you can call back and confirm my refund on my registered phone number or email.