GoAir — non-refund of ticket for flight cancelled by goair

I have booked a ticket through sastiticket by pnr i3836s for travel from lucknow to bangalore via new delhi on 15-sep17.

On 13th sep. 17, the airline had cancelled the flight due some engine issues.

The refund was supposed to be processed within 7 days from the date of cancellation.

Kindly check and clarify why the refund is not yet made as it is more than 40 days from the date of cancellation.

Also, make the refund immediately.

Regards.

Janardhan.

Your ticket/s has been booked successfully.
Electronic ticket details
Reference number : prl04tyilcc
Status link : check status

Agent account : [a2999] pearl international tours and travels ltd, delhi, new delhi, in
Generation time : 12-sep-2017, 12:16:54
Booking status : confirmed

15/09/2017 - bangalore to new delhi - by air
Flight : air india, ai-804
Departure : 06:10, fri 15-sep : bangalore, in (Bangaluru arpt - blr)
Arrival : 08:55, fri 15-sep : new delhi, in (Delhi indira gandhi intl - del) : terminal 3
Class : economy

Name status airline pnr crs pnr ticket no
Mr janardhan pg (Adt) ok hd1kt at75qc [protected]
Baggage limit:25k, arrives del terminal 3, *departure blr terminal / arrival del terminal 3*

15/09/2017 - new delhi to lucknow - by air
Flight : air india, ai-431
Departure : 12:25, fri 15-sep : new delhi, in (Delhi indira gandhi intl - del) : terminal 3
Arrival : 13:30, fri 15-sep : lucknow, in (Amausi - lko) : terminal 2
Class : economy

Name status airline pnr crs pnr ticket no
Mr janardhan pg (Adt) ok hd1kt at75qc [protected]
Baggage limit:25k, departs del terminal 3 - arrives lko terminal 2, *departure del terminal 3 / arrival lko terminal 2*

15/09/2017 - lucknow to new delhi - by air
Flight : go air, g8-187
Departure : 22:40, fri 15-sep : lucknow, in (Amausi - lko)
Arrival : 00:15, sat 16-sep : new delhi, in (Delhi indira gandhi intl - del)
Class : economy

Name status airline pnr crs pnr ticket no
Mr janardhan pg (Adt) ok i3836s n/a n/a
Baggage limit: 15 kilograms

16/09/2017 - new delhi to bangalore - by air
Flight : go air, g8-113
Departure : 05:45, sat 16-sep : new delhi, in (Delhi indira gandhi intl - del) : terminal 1d
Arrival : 08:35, sat 16-sep : bangalore, in (Bangaluru arpt - blr)
Class : economy

Name status airline pnr crs pnr ticket no
Mr janardhan pg (Adt) ok i3836s n/a n/a
Baggage limit: 15 kilograms

Price calculation
Base price : 12, 191 inr
Airline taxes and fees : (Yq300 yr190 wo307 in825 airline gst646) 2, 183 inr
Management fee : 0 inr
Convenience fee : 360 inr
Gst tax : 0.0 inr
Total price : 14, 734 inr (Fourteen thousand seven hundred and thirty four only)

Contact details
Customer care : pearl international tours and travels ltd

904 rohit house, 3 tolstoy marg
Delhi, new delhi - 110074

[protected]
[protected]@sastiticket.com

Airline : air india
Helpline:[protected]Mtnl/ bsnl), 1407 (Mobile)
Go air
Helpline:[protected], [protected]

Terms and conditions
• use the reference number for all correspondence with us.
• use the airline pnr for all correspondence directly with the airline.
• you can carry a print-out of this e-ticket and present to the airline for check-in.
• you should carry a photo identification proof while checking-in.
• meal request, seat request, special request or frequent flier are not guaranteed.

Best regards,
Sasti ticket team

Regards.

Janardhan.