GoAir — not getting help against last moment cancellation, worst customer care

Dhiraj Baranwal

from Bengaluru, Karnataka

Address:

560037

I had booked go air flight with go ibibo. My flight no is g8-403/ pnr uefcrx and i received cancellation just 11 hours ago, then i called to go ibibo and they are saying that flight is not cancel as shown by system but please contact to go-air customer care.

I tried almost 20-30 times at go air customer care no : [protected] and [protected] but not getting any help

It is worst experience with any airline company

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GoAir customer support has been notified about the posted complaint.

May 19, 2020

Updated by Dhiraj Baranwal Hi

I am Dhiraj Baranwal and I booked a ticket with PNR-UEFCRX, Airline-GoAir with goibibo. Departure date was 23rd march 2020, This flight cancelled and I received Airline message and email while goibibo app is showing as Travelled for this PNR, which is wrong. I written to goibibo and they asked to reschedule directly at airline and then I rescheduled at goAir on 07/04/2020 and paying 18K extra for departure 17th April 2020, And this flight also cancelled. Now it has been more than a month and go-ibibo OR GoAir not providing and credit note OR and credit shell for future, They are always responding that they are working wit Airline team and would get back to me. It is very frustrating to receive the same reply after a month of actual departure date. Please help me and provide the clarity on credit note OR credit shell.
Invoice no: [protected]UEFCRX
Invoice date:07/04/2020
Invoice value: 29, 856

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Comments

Jagriti Rastogi

My flight is on 5th April, 2020. Due to Covid I will not be able to travel. I want to get the flight ticket cancelled.I have been calling customer service past 5 days but no response.
My pnr status is UYR4RT.
Name Jagriti Rastogi