GoAir — refund against the flight which was preponed without any prior information

Address:

Mumbai City, Maharashtra

Hi,

This is regarding flight g8-605 from kolkata to bhubneshwar on saturday, jan 23, 2019 scheduled to depart at 9:40 am.

I reached the counter at 8:25 am and was told that the flight was preponed and had already taken off. On reiterating that the flight was at 9:40 am and no information was given to us about the time change, the staff told arrogantly told it was notified. I told the staff i didn't receive any such intimation. The staff then went on to say that, "information was sent on the registered mail & number about reschedule. I asked them to show the copy of the mail or sms as the proof, they rudely responded to contact the travel partner in our case it is makemytrip for further assistance.
The arrogance and rudeness of the certain staff member is the pinnacle of customer service and sows the face of the airline.

You preponed the flight and did not send any email intimation. The sms about reschedule was not sent before with absolutely no intimation on the day before the flight.

I kept getting smses on web check-in and offers from go air. When i checked my phone on friday and sat no msg was there about the revised timings. I even checked the goair sms window, i could not see any reschedule message.

They didn't even check their system that to find out the reason customer didn't receive the email or sms.

You have poor and badly designed intimation systems. As an airline you choose not to spend on a credible sms/email service and your intimations email or sms fail often, what business do you have keeping the customer's money. It is unacceptable in today's day for an airline to make excuses like this.

It is clearly mentioned in the terms & policy on the airline website that airline will have to send an email to the concerned customer's mail id informing them about the revised timing. Also, customer will recieve full refund if the flight prepones it by over half an hour.

Either share the documented evidence that intimation was given to us on mail or sms. Otheriwse, i want a full refund of my flight amount approx inr 9, 650 and an apology for the rudeness of your staff.

Rohan gaur
Pnr - v65e4p