GoAir — Refund

This is with reference to my booking made with Goair from Ahmedabad to Chandigard dated 14th Nov 2020. Ticket was booked on 28th Oct 2020. Booking reference : GD8NGX (ticket attached)

PNR -GD8NGX

Following sequence of events has happened for this itinerary :

Ticket Booked – 28th Oct
Web check-in (Boarding pass) – 12th Nov (flight schedule to depart on 14th Nov)
Email-1 : Complain by me for not able to check in 5th passenger – 13th Nov 10:41 AM
Flight Reschedule by GOAIR – 13th Nov at 19:26
Email-2 for Complain and asking for refund – 13th Nov 23:46
Email-3 to Nodal officer for reminder of the same as it is urgent – 14th Nov 00:37 AM
Email-4 to Appellate Authority of GOAIR – 16th Dec 21:01 (waited for 1 month for notice / reply from Go-air)


I have emailed to each level customer care, Nodal officer, Appellate Authority and now to Sugam team. Kindly note that for each official email to GOAIR, I have received acknowledgement with service request no.

Further to this, I have called many a times to call center number which is never get connecting to executive and after 15 to 30 mins waiting, call gets auto disconnected. This is very painful.

In addition to this, I had visited GOAIR counter on Delhi Airport on 20th Nov. Executive seating there said that I have added remark to call you as this request will be handled by other team. Never received a call.

Hope you understand my concern and trauma I had faced during last 1 month for refund of my ticket. I request you to do needful to take action against GOAIR. Definitely, GOAIR is not my flight next time for anywhere even if they offer free tickets.

Also, if you see cust. care number given on header of GOAIR ticket is wrong, so we have to google search or visit website to search the number.