GoAir — refund declined payment

Address:

122002

This is to firmly point out that, the trouble i went through on my date of travel [12th july 2019]. I called up the airlines for telecheck-in prior to my flight. The customer service agent informed me that my ticket is invalid because the payment has not been processed. I was further informed that i will not be allowed a boarding pass at the counter and that i do not hold a valid ticket. The flight and personal details are as below:
Name: krishna dheeraj m
Pnr: i73qtm
Sector: delhi to hyderabad.

My bank has clarified to me via email (08th august 2019) which has been attached for your convenience which clearly states that the payment was processed to go air and was received by the merchant. When the bank confirmation mail was forwarded to your team, you sent me a mail saying that there was a no show on my part. This is a case of misrepresentation and fraud by go air and amounts to deficiency of services.

I have proof to show that i was denied the right to board my flight and all the miscommunication and error was done at your end.

I hereby call upon you to, within 7 days of the date of this email, (I) refund the ticket amount with 18% interest per annum; (Ii) compensate me for the serious inconvenience, mental agony and harassment caused for the last several days; (Iii) pay damages for not allowing me to board the flight; (Iv) send a recording of my conversation with the airline staff on 12 july 2019.

I will be constrained to take legal action if the above is not complied with.