GoAir — refund for cancelled flight by goair in lockdown

Address:

India

Hi for booking idnf[protected] i had booked goair flight g8-404 for 10th june 2020 with pnr r4bufi but the flight got cancelled by airlines and goair sent us msg saying our pnr is saved with them and we can rebook the flight with same names.

Now my concern is since the travel date is already gone hence when i go on go air website to reschedule or change the booking the option is not available. Sine the refund is not given by airlines hence i tried calling goair but the call just goes on answering machine and no one replies to call. Hence i cudnt book ticket. As i cudnt wait anymore hence after no help for rebooking from mmt and goair i had to book other tickets and call my people.

As there is no name change also provided for rebooking so i want refund back as the tickets booked were for my employees whom we don’t have send again... So what is the use even if the pnr saved for year. When the time was their to use pnr at that time no one helped so now i want my money back.

Now i am really frustrated and will file complaint against airlines for stealing my money in name of booking and not providing any customer support.

Also same for makemytrip as well as this is their responsibility to look after. This is 14th time i am raising query but i haven’t received any proper reply for same. Last time when customer support person called he said he will check and let me know but later no one is responding.

Very shameful support i am getting form makemytrip and no support from goair...

Call me on [protected] to resolve.