GoAir — Regarding cancellation and refund charges against sale ticket

Address:	Hyderabad, Andhra Pradesh, 500007
Website:	goair, cleartrip

I Keerti Bhamidipati booked 4 flights tickets of goair from HYDERABAD to KOLAKATA for the date of journey 19 jan 2017 for our office trip.
Unfortunately in the process one of the ticket of PNR- NZ4F2I i booked it to a different flight timing in the day (G8-122) instead of G8-261 through HDFC smartbuy website quoting cleartrip travel price.

The ticket happens to be a refundable one of fare RS 2301. On enquiring the customer care about the re-scheduling and cancellation charges i was told i will get only rs10 on cancellation and charged extra 2225rs for re-scheduling, which is in no way justified for a journey that is a month after from now.

It is of real pain and concern to see the ambiguity of your policies designed for the sale ticket prices.

In such a scenario i would myself never in future be comfortable to book ticket by goair for any of my future journeys let alone the tickets i need to book for our return journey from KOLKATA.

I wish for a better response from the concerned authority regarding this as soon as possible .

Keerti B
[protected]@yahoo.in