GoAir — regarding refund and customer service | |
"hi, I am having a booking on the name of mr. Rabindra singh from new delhi to ranchi on 29th of this month with pnr number : ld649x. My flight was supposed to depart at 9:45 on 29th of june 2020 from new delhi, today i got a confirmation on call from your company that the flight is rescheduled for 15:10 on 29th of june 2020. I would like to bring your concern towards this issue, since i booked the flight for 9:45 am of 29 june, without any consent it was rescheduled for 15:10 pm on 29th of june which as per my knowledge could be claimed as cheating in terms of law, so, please initiate the full refund with the difference amount if any for the flight which i am going to book for tomorrow because of your company's carelessness. The difference amount you will be paying would be considered as compensation for your irresponsible behaviour and way of working towards clients. I would also like to inform you that when i tried reaching your customer care, on the first time, my call was picked and instead of providing any solution in this case my call was disconnected from your company's end and the next time i called i had to wait for more than 15 minutes but even after that i was left unanswered. After getting frustrated with your pathetic customer service i finally opted to mail. Kindly look into the matter and make the refund as soon as possible. Soon i"ll be sharing my new booking for delhi to ranchi on 29th of june which i had to make due to your company's carelessness and will let you know the difference which your company has to bear. "" Thanks and regards, Rabindra singh [protected]@gmail.com This was the mail sent to company, but didn't get any response from their side. Clearly shows their intend to make fraud with clients and earn easy money. Well, this won't last long because soon i an going to lodge a complaint of cheating against the company and will drag in the court very soon. Was this information helpful? | |
GoAir customer support has been notified about the posted complaint. | |
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