GoAir — Regarding refund of airticket as flight was cancelled by go air

Website:

www.goair.in

Respected sir,

In march first week my parents and our relatives total 14 pax
Group was gone for pilgrimage to kolkata by train.

In return have booked flight for them only for to take experience of flight journey.

Below pnr for go air my parents and other relatives suppose to travel on 18 march 2020 from kolkata to ahmedabad

Z7u8vp, g4zz5f

On 17 march 2020 evening we were informed by go air that the flight is cancelled which we booked for my parents and other group.

We have find the best alternate is flight only because train was full and we were unable to book train, so we have choose indigo flight as alternate because covid situation was worst that time.
Go air have cancelled flight due to covid 19 and indigo have successfully flown that time even covid 19 was very active in india.

On 17 and 18 march i have received call from go air kolkata office asking me if we want full refund or not. I had informed them to process full refund. And i have booked indigo flight instead of go air.

Now go air is providing us pnr protection instead of full refund.
I and my agent had make lots of mail and tweets and calls but not getting positive reply from them.
Go air is offering credit shell and pressuring us to use that credit shell in our next booking.

All 14 pax are aged and not able to take the flight journey next time.

We are not in fault as the indigo operated successfully on 18 march and go air is cancelled then only fault is of go air. And go air must give us the refund only and not any credit shell.

After lots of mails, tweets and calls we seems that go air is testing our patience since last 3 months and not giving any reply on mail and tweets.

I am doing this last mail as request for refund. If i will not get reply or refund within 1 week then i will take the legal action against the go air.