GoAir — surname change

Surname need to be changed i have booked a ticket by mistake surname was wrongly typed or cancel the ticket and refund the full amount will issue again with correct name.

Booking sector - jaipur to cochin

Date of travel - 2/5/2020

Booking date - 4/2/2020

Aviation ministry had issued a press release that we can cancel within 24hours of booking without any cancellation charges.

Airline pnr - t5e8wv

Last two pax surname wrongly typed.

Passenger number - [protected].

Registered mail - [protected]@gmail.com
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I received a mail from goair that my flight has been cancelled and I can either opt for full refund or reschedule an alternate flight a day before or after which will be not charged for. They provided us with 2 numbers to call on. But the goair customer care service is not picking up any calls. This is so disappointing.
Goair had cancelled their flight from Indore to Delhi for 21st January. I have yet not received any refund and on emailing them they don't give you any response

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