GoAir — Undue flight delay | |||||
My wife was to fly alone by G8-303 from Mumbai to Chennai on 4th March, 2016. The flight was to leave Mumbai at 18.25 hrs and it was schedule to reach Chennai at 20.20 hrs. Accordingly, we had booked a cab to pick her up from Chennai Airport. However, the flight was unduly delayed and left Mumbai at 21.15 hrs, a delay of 2 hrs 50 minutes! It reached Chennai at 22.45 hrs, after delay of 2 hours and 25 minutes! My wife had to hunt for a cab and pay exhorbitant price for the cab as the one we had booked went off due to the delay in flight. The PNR of my wife's ticket is AL04MQ and the name on the ticket is VIJAYA CHITTOOR. This was the third experience of flight delay with Go Air and we wish to lodge a complaint in this regard. Also we seek a heft compensation to offset the physical fatigue and mental anguish suffered due to undue delay by Go Air. Ganesh V Chittoor [protected]@gmail.com Was this information helpful? | |||||
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GoAir customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
No resolution till date for my complaint dated March 05, 2016. Is Go Air complaint resolution by their customer support team as bad as their flight services?
Reply
Regarding my above complaint, no one from Go Air has contacted me or sent any communication to me. I do not understand whether Go Air is taking any cognizance of my complaint. I expected that some one from Go Air would definitely contact me to ask for clarifications relating to my complaint.
Looking at this disinterested attitude, I really doubt whether I will fly with Go Air again, or recommend Go Air to any of my friends and relations.
After a couple of days, if no communication is received from Go Air, I intend to publish this incident along with all documents and a copy of these complaints to the Press for publishing the same, so that other flyers are spared of the treatment which we received from Go Air.
Ganesh Chittoor
Looking at this disinterested attitude, I really doubt whether I will fly with Go Air again, or recommend Go Air to any of my friends and relations.
After a couple of days, if no communication is received from Go Air, I intend to publish this incident along with all documents and a copy of these complaints to the Press for publishing the same, so that other flyers are spared of the treatment which we received from Go Air.
Ganesh Chittoor
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