Godrej Appliances — ac not working & service not being provided

Address:

Ghaziabad, Uttar Pradesh, 201010

My name is Rohit. I have taken AMC (Application # 9/6267) from Godrej Services for my Godrej Spilt AC. Recently AC stopped working so I called up at customer care on 26/08/18. A technician came after 2 days who told that there is Gas leakage and went off stating that this issue does not come under him. I called up customer care center again and another technician came after 2 days who told that there is problem in the pipe which has to be replaced but that is not available in store. It will take 2 more days to get the pipe delivered and then my problem can be sorted out. After 3 days when no one came, I called up supervisor Mr. Neeraj ([protected]) who promised that issue will be sorted out same day but again no one came. I called his supervisor Mr. Vipul ([protected]) and he too assured but again no one came. Yesterday again I called up customer care number, Mr. Amit and Mr. Vipul and again I was assured that person will be reaching out but no one came. Till this time my problem has not been sorted out
This is height of poor service, false promises. I would like to have my complete money back (no pro-rata deduction of amount) as I am not at all happy with the service.