[Resolved]  Godrej Appliances — Air conditioner

Address:	Mumbai City, Maharashtra, 400022
Website:	www.godrejappliances.com/GodrejAppliances/product.aspx?id=6&menuid=346&catid=92&subcatid

I had raised complained (B[protected]) with Godrej support on 16th July. It was attended on 21st Jul after multiple followups. the technician visited is of no use. next day they send another technician he said machine needs to picked up for repair & the machine was picked after 2 days i.e on 25th July .

We have been informed by the service person it will take 8 day, we are replacing cooling coil.
When we call after 8 days for status the service person were clues less said Godrej has not sen the cooling coil what we can do & they stopped taking my calls.
I had contacted Godrej Toll free no many times, every time they simply said we raising this higher authority but never received proactive call from them.

At one instant i had demanded to take conference call with service center, they kept me on HOLD for more than 30 mins, at sometime I had received call from service center on my other phone that call will resolved in 2 days & call was disconnected.

Through my contacts i had pulled contact details for Mumbai service Branch Manager & coordinator. on dated 4th Aug 2016 they committed we are replacing machine with new one with in 8 days but still in vein. Every time I am getting new commitment & still it not resolved.
I am fed up with these people for such huge followups, never received any proactive update.