[Resolved] Godrej Appliances — air conditioner (split)

Arunava Bose

from Powai, Maharashtra

Address:

Aastha Apartment, 216, Kalikapur Road, 3rd Floor, Flat No. 9, Kolkata - 700099, Kolkata, West Bengal, 700099

We have a godrej air conditioner (Split) installed at our home.

Initial installation
During initial installation, the personnel from godrej did not install it properly. When it rained outside, water would trickle through the leaks and gaps of the pipes flooding the room.

Repairing and servicing
On 20th march, 2020, we logged a request for getting this installation issue fixed. Since it was past one year, we were ready to pay for the fix (Although the original issue was from godrej side). We paid rs. 2530/- which included this fix as well as related servicing. However, the problem actually aggravated.
Now, when the ac is kept running for an hour, stream of water is flowing right into the room (Even when it is not raining outside). The situation is so bad that we have to put a bucket to collect the stream of water which is flowing in.

Totally disappointed with the work and service provided by godrej. I will think multiple times in future before buying any godrej appliance.

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Aug 13, 2021

Complaint marked as Resolved

Godrej Appliances customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Godrej Appliances Customer Care's response Dear Arunava,

Considering the COVID-19 situation & the subsequent countrywide lockdown by the Government, we are forced to suspend all our physical service operations till further notice, for the safety of you, your families and that of our technicians and support staff. However, we are committed to serving you to the best of our ability, even in these testing times. We have hereby initiated ‘Remote Assistance’ wherein we are providing you with 'Do It Yourself' videos or Voice Assistance to solve at least some of the simpler service requests. For that, you can reach out to us over email ([protected]@godrej.com), via website (godrejsmartcare.com) or our mobile app (Godrej Smart Care).

Further, I request you to share your contact number and location so that my team can connect with you.

Regards,
Kavya

Verified Support

May 14, 2020

Godrej Appliances Customer Care's response Dear Arunava,

I am still awaiting your details. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Kavya

Verified Support

May 15, 2020

Godrej Appliances Customer Care's response Dear Arunava,

As I haven't received your details, your complaint has been closed from my end. Do connect in case you need any further assistance.

Regards,
Kavya