Godrej Appliances Complaints & Reviews

I've raised call requests 2-3 times for an issue in my AC that water drops are coming out from AC and every request got closed even without visiting and solving the issue.

Z[protected]
Z[protected]
Z[protected]

All above are closed but it should not be without checking the issue and fixing it.

I've raised a new call request again today: Z[protected]
Please send a technician who can check and fix the issue.

Dear sir,

This is regarding the complaint of an air-conditioning unit i purchased in january 2021. After few months itself i was having issue with airflow and cooling. The air flow issue hasnt been resolved till date. The service team keeps on closing the case without the issue being rectified.
During this period, the service team tried changing the blower and pcb, but issue persist even after that.
I had booked a complaint regarding the same on january 2022 before the warranty expired to rectify the long lasting issue, which was also closed without resolving the issue.

Now when i contacted the godrej Asm, he is talking about refund and depreciation. Its as if godrej is not going to rectify the issue and also going to cause financial loss to me siting that now the product is out of warranty, which happened only because godrej dragged the issue for so long .

I had purchased few godrej acs since i never had any issue with the machines before this. But when one issue came, i am really disappointed with the service provided by godrej. Now i will think twice before buying any product from godrej, not because of product quality, but because of the way the product is serviced.

Invoice attached herewith.
Latest complaint booked - call no : [protected].

Considering this, i request you to either replace the faulty unit entirely or provide me a full refund of the machine.

Ps: this is the copy of mail i sent to godrej ([protected]@godrej.com) on 26th april 2022

Sir i have bought godrej split AC from local vendor of bikaner in 2018 i want to replace it but for that i want my bill which i lost so please provide me a duplicate bill
Buy from-Agarwal agency rani bazar
Name of buyer - naresh popli

I had purchased a godrej refrigerator around 2 years ago... it was doing great... but now it has stopped cooling... what could be the problem??.. I need a godrej helper.. to fix it...

I got this huge refrigerator thinking I could store all my stuff, but apparently It didn't get through my doorway. I'm not sure what to do with it now.

I have purchased a refrigerator on 31st march 2022 from khosla electronics Garia. the product is not working from the very first day of installation. I have complained many times for the issue but no one from godrej service center provided solution but dates. now its almost one and half months I am complaining again and again but not getting solution if it continues i have to take a legal action.

Hi,

We bought godrej 1.5 split ac in 2021 and they mentioned that first 2 services will be free of cost. I connected with the customer care and they said they will allign the service person for the same.

I had a word with Ramesh (service guy) next day and he connected me to Ishaan from Mehta Refrigeration, jalebi gali, mahabir chowk, narnaul, haryana. Ishaan was really rude and shouting that they will charge...

I have been mentally harassed and neglected by the customer service of Godrej.. i had purchased a Godrej Split AC on the month of May 2021, the AC started malfunctioning during end of March of 2022. I started calling the customer care of Godrej, the technicians who arrived seemed to not be able to solve the problem since it was showing PC04 error.. and after 20 days of them avoiding my calls, neglecting, they reluctantly took my AC for repair on 13th of April 2022.. it's been more than 23 days.. and they still try to postpone or evade the repair... Yesterday they told me they cannot repair the AC, i don't know what to say, i think I know why they are doing this, it's because they know that my warranty period ends this month.. hah hah... So cheap of you Godrej... I thought Godrej is an Indian Company like Mahindra.. since i own a Mahindra Vehicle and their Customer service is excellent, they practically treat me like family.. but i was a fool to think that Godrej too was similar... I was wrong, the Godrej Customer care and Service department is filled with Crooks and Brigands who mentally harass and exploit the customer.. will never in my future buy any thing remotely related to Godrej.. absolutely disgusting company I've ever seen.

I want a duplicate bill as I don't know the date of purchase and warranty validity. Please help.

Details I can find on the refrigerator are:

OIL CHARGED
I6H1 T R600a
YJ[protected]

NO. [protected]

I want a duplicate bill as I don't know the date of purchase and warranty validity. Please help.

Details I can find on regrigerator are:

OIL CHARGED
I6H1 T R600a
YJ[protected]

NO. [protected]

Hello sir, , am purchased godrej eon refrigerator on jun 2021..
frdige not power intake onnrefrigerator, , pls clear tha issue at this refrige

We bought 5 Split 1.5 ton 3 star AC's from Godrej Company and we provided them our own Outdoor stands and labour to install but instead of that also we were asked to pay 200 each for ac even though we installed on our own. And were been told that if you won't pay we will not install indoor ac also. Pathetic service and rude people.Now we have been told if we won't pay we will have to face consequences. Even we are installing on our own we have to pay for the amount what kind of behaviour is this.

I purchased a Godrej Double door refrigerator in 2020. From one month, it is in dead condition, I complained to Godrej customer care [protected] on 09th april, without resolving the issues, they closed my complain. I again booked complain on 21st april, again closed my complain by Godrej without confirming me, I again booked my complain on 29th april but till now not resolved the issue.
Now I am thinking why I purchased from Godrej company instead of Samsung, whirlpool etc. Anyone can imagine that in this summer season how
I'm felling after investing so much amount in this Refrigerator.
I request to Godrej company, if possible, Please return my money and take your refrigerator.

I have been complaining about the service issue of my washing machine that i purchased through Amazon with three years of warranty. Within a year the drum started showing problem while spinning. Twice the service was done but issue wasnt resolved. I have been complaining to the service centre as well as Customer care but havent received any solution yet. I am unable to use the product as it makes lots of noise and started damaging its body.

SR #-A[protected]

I have a small refrigerator that i bought on 16 nov 2021 and now the cooling is too low the technician told this is waste and it is for only liquid items i used it for vegetable also but now the cooling is too less
i got irritated now i just want to return this product now i cant suffer and tolerate this much

Sir,

We have purchased a refrigerator of your company model no. REF RD EDGE PRO 190PD 4.2 (DC WINE SPRING 4 *)# 47170 on 7/5/2018 from M/s Bismi Appliances, Kaloor, Ernakulam, Kerala. The refrigerator showed complaint and was not working on 6/4/20222. This was informed to the Godrej customer care on the same date. The technician came and attended the complaint and gave us a estimation for Rs.8054/- as repair charges including compressor cost. The refrigerator was under 5 year compressor warranty and this was informed to the technician. But they insisted that we should pay the amount and collected Rs.8054/- for servicing the refrigerator.

This was shocking and a very bad experience to us. We have lossed all the faith in Godrej company due to the bad act of the company authorized service center M/s IDEAL,
Kaloor, Ernakulam, Kerala.
In the above circumstances, we request you to immediately take action in our issue and refund the amount collected from us. Purchase Invoice and Service Bill attached here with.
For Malabar Cochin Arcade P Ltd
General Manager

I brought a washing machine from Amazon on 1st maarch 2022 and it was delivered on 5th march 2022, the installation team from godrej visited on 6th March 2022 and installation was done on 7th March 2022 due to unavailability of drainage pipe, the installation was done and then the technician did not check the machine is okay or not as he was in a hurry to leave. When I checked the washing machine and used it for a couple of times it was not working fine and the problem started from day 1 . The drum started colliding with the body while spinning, it started vibrating vigorously and displaced from its position and fell on my mother causing injury in her hand. I booked a service from godrej customer service and my service request was acknowledged immediately, the technician after examining the machine told that some parts need to be changed and he told he would bring those parts in a couple of days. I waited, after a couple of days another technician from godrej came with some parts and installed them but could not solve the problem. He still tried to install the parts multiple times (almost 5-6 times) but still the drum was colliding with the body vigorously. He told me that the parts that he brought were not in par with the model number and he would bring the correct spare parts after a couple of days. After 5-6 days, the date was 25.04.2022 the technician again visited with new spare parts and installed them in the michine, but the issue was still not resolved, the vibration was even more intensified the technician gave an excuse that the spare parts was not correct. The technician came again after a couple of days and still he could not fix it, I felt like he was not competent to fix the issue. I was very angry as he kept to telling the same excuse, I told him you make sure you bring the right parts next time, he took another 10 days to bring the spare parts. This time when the technician called to visit, I was out of station and i returned after a couple of days. The technician visited this Monday and finally accepted that the could not fix the problem and told that he would take the machine to the service centre and fix it in 1 day . It has been more than 4 days now but still the issue is not resolved. I am calling the service centre more than 5 times everyday but they are not responding .

This shows how unprofessional and incompetent the service technicians of godrej company are . I want full enuiry on this case and i also want compensation from godrej.

Thanks and regards

Washing machine dryer not working . Not good service of godrej .

I lost my invoice of godrej ac which was purchased in 2018. Now I want to claim warranty for the product.

The fire started coming on top of the fridge body suddenly before meeting any blast or fire accidents we found smell of burning and fire immediately we offed it the fridge I am using this Godrej refrigerator from past 7 years I had a today experience as scary and harmful for our life fro. Godrej product