Godrej Appliances Complaints & Reviews

I had an issue with my fridge cooling so I contacted you for the same. Your representative came the next day and informed that we need to replace the sensor ) fan for which he has charged 3450 + 350. but after this the frige has started making incredible noise as he has xhnged the fan to an older used one which he got it from some old frige also has taken the old parts and brought the same thing back stating its the new one.He said due to covid ko situation we will receive the bill in whats app which we never did and now he is not receiving the calls. This is my fist and the last request to get it resolved and refund my money back asap else Ill need to take legal action upon it if I dont get any response within 2 working days.Below is the screen shot for the payment done to him

To
The Sr. Customer Care Team
Godrej & Boyce Mfg. Co. Ltd.,
Mumbai -400 079.

Sub.: Grievances regarding exorbitant installation charges by the agency S. K. Enterprises.

Sir, I would like to bring your kind notice that I bought an AC on Amazon vide Invoice No. SDEG-86487 dt.23.08.21 for value 27, 999/- with nominal installation charges of 999/-( Declaring that Rated No.1 in after sales service).

But on the Installation side, the authorized agency reached for installation without giving any prior list of charges for installation of AC to the domestic consumer. The agency do not have any ladder for fitting the outdoor unit.

For installing AC, I have paid Rs. 4, 103/- to the agency S. K. Enterprises as per the bill enclosed. The charges are very high to any domestic users.

In view of the above, it is requested you to kindly arrange me a refund of Rs.1050/- towards installation charges charged twice.

Thanking you,

Yours faithfully,

B. K. Palai
[protected]

I have a Godrej Refrigerator Ultra 300 Liter which purchased 8 years before. Its some parts ie doors etc. are broken and needs replacement. Refrigerator is in working conditions.
I desire a visit of your technician to find out its availability, cost and replacement of parts.

I asked searched the market about spare part( bottom door handle) which is not available at all.kindly advise to deliver to my home for which I will pay the money.
Vaman Rao
H.no.7-4-58, Bhagatnagar,
Opposite street of Balaji NILAYAM
Karimnagar-505001
Telengana state
Phone no [protected]
[protected]@gmail.com

I had bought a refrigerator about 6 months back and it has problems from the very first day. Several times technicians of godrej have come but were not competent enough to solve the problem as of date. Kolkata head office does not give any response and just postpones the date. Please look into this matter and solve it .

Bought a new godrej fridge for 33000, full cash paid 3 days before, after delivery they took a day time to install. Technician do not have proper equipment to install. Only was 2 minutes to install. We only did all unpacking. He was watching u tube videos. Stabilizer dint give output he said this is the start button and went off in two minutes. Handling new fridge very roughly. Very very bad installation service from godrej. My Contact no...

Dear Customer Care Team, I have purchased double door freeze from Nashik center around 1 month back. We observed that the vegetables are over cooled and become black in colour. Once it is black in colour we can’t use and need to through it as waste.Rite from the beginning we are facing this issue and could not store vegetables in the box provided. I want you to attend the complaint and resolve on priority. Your online Customer care number is not working properly and can’t complete the process.

Dear Sirs
Purchased 1 ton AC 0n 15.07.2020 for Rs. 22200.00 & also took AMC for 48 months for which I paid Rs. 5900/- as proposed by the Mr Rajeev Gupta from Sector 63 Noida. Since AC was not cooling so I made a complaint on 03.09.2021 with complaint no.841144 & the person came next day & told gas has been leaked so it will go to the company. I told him I have two Voltas ACs, those people even changed coil along with gas at my home only but he did not reply for it & went away.
On 6th two employees of Godrej (one person named Sarwan) took away my AC and on asking they informed it will come tomorrow. I rang up to Mr Gupta and requested him to get the work done at the earliest who told me he will see to it but of no use. Next day when AC did not come I again rang up to Mr. Gupta twice but he did not pic. I contacted customer care & got the no. of Mr Bharwaj who heard me & told me he will revert back to me after 5 minutes but unfortunately I am still waiting for his phone call.
On 9.9.21 Mr. Sarwan gave me a call at 3 pm informing he will come at about 4 pm when he did not come till 6.30 pm I rang him up ask the reason for not coming then he narrated a story I am in Vaishali & my vehicle is also out of order so I cannot come today, it was really painful to have such a behaviour of employees of a reputed company like Godrej. These type of employees should be taken to the task for defaming the organisation & not giving respect to the valuable customer at this hard time & more over this is not the season (peak) time.
Ultimately on 10th Sept 21 AC was received after complete 07 days. My requests why making customers fool by such a unwanted behaviour & reasons for delay & also reasons for not responding of calls may also be enquired. Co. may see what to do such type of employees.
Customers have options to complaint against such things at other forums also including social media.
I hope company may definitely go through it & feedback may be provided to me.

I had an issue with my fridge cooling so I contacted you for the same. Your representative came the next day and informed that we need to replace the sensor ) fan for which he has charged 3450 + 350. but after this the frige has started making incredible noise as he has xhnged the fan to an older used one which he got it from some old frige also has taken the old parts and brought the same thing back stating its the new one.He said due to covid situation we will receive the bill in whats app which we never did and now he is not receiving the calls. This is my fist and the last request to get it resolved and refund my money back asap else Ill need to take legal action upon it if I dont get any response within 2 working days.Below is the screen shot for the payment done to him

In July 2021 I had complained about touchpad not working and my appliance is under AMC the company sent the technician and he informed that the touch pad is not covered under AMC and I will have to pay 523 rs to replace it which I did, but after replacement also the issue is not resolved the technician informed that it should work after some time which it did not, I again lodged a complaint on 25th August 2021 this time àlso the technician informed that touch pad is faulty and told that it is covered under AMC which was strange because previously I paid for the touchpad.
He replaced the touchpad under AMC but again same issue then he told that he will send a senior technician who came after 2 days this senior technician was the same person who had replaced the touchpad in July.
He also tried with another touchpad (3rd time) but same issue after that they left without informing any details
Then I received a call from vasai service center by a person called urmila and she informed me that she will arrange a person to collect the microwave and bring it to their workshop which is on 3rd of September and iam still waiting for the person to arrive when I called her back on 7th September she is giving lame excuses like person not available to commute by train. Please look into the matter and resolve my issue.

M/s Godrej & Boyce Mfg .Co. Ltd
Pirojshanagar, Vikhroli
Mumbai- 400079.
Dear Sir/ Madam
We refer to above subject that we had purchase Godrej refrigerator Model number GFE 25SMT3N/2012 on 18th June 2012, Soon after completing 1year, I renewed the warranty so that if there is any problem, we can cover it under warranty, they assure me that they will visit once in a year for general checkup, As this would be taken to pro –active measures to protect the appliance, Twice the warranty was renewed, but not even a single Service executive show up in that period, Last year when the problem arise, complaint was raised in customer care, there after some service technician from Palghar visit at my place by saying that we have come from Godrej service center with proper uniform and they were so insolent, then to I allowed them to check, there after problem was resolved for a while, I don’t know what service they delivered, Again the problem has arisen, when I checked with customer care, it was said that Service technician will visit at you’re place, after diagnosing the error, it was said that there is a problem in the coil, So you need to replace coil as well compressor, that can cost me 7500/-, kindly tell me if there is no fault in the compressor and only coil has to be replace, then why they are charging me extra for compressor, now he is saying that part is not available in stock, it’s been 2 week now, I am not getting a proper response from company, I have never experience such a pathetic service, I am literally disappointed .If you don’t have part available in the stock, then replace the product, as it all start because of companies technician who visit at my place last year, I’m going to viral it on social site so that let others come to know, what kind of service Godrej & Boyce provide to customer .

With Regards,
Arvind Gajanan Dandekar

Hello Team,

I was charged with Rs. 6750 on Monday (06/09/21) for which I didn't get any receipt and the problem is also partially solved and the serviceman is not picking my phone now.

Tried calling numerous times on [protected](Nitin Parmar) but no response from him.

Also for the servicing, he didn't provide any bill and said that the bill would be whatsapped but no bill has been received since Monday.

The people on this number [protected] ARE EXTREMELY RUDE AND THEY ARE SHOUTING ON ME upon asking for the receipts.

This incident happened on[protected]. I want to complain about the refrigerator being burnt. It was purchased on 2017 January 19. It is from Godrej company. The reason behind the burning is unknown because it was burnt from inside. How come this happened. We have not heard this time of burning. It was in the early morning, we were going to start our daily routine jobs. But as soon as my sister opened the refrigerator. It was burning with...

My washing machine's washer is not working ..

Recently I have purchased 261 liter 2 door convertible refrigerator on 26.3.2021 from M/s.J.T.Karachiwala, Jalgaon (Maharashtra). While purchasing my object was to have maximum usable space with recent technology from a reputed manufacturer. Hence, I selected this but totally disappointed. The refrigerator has failed to keep vegetables fresh & liquids. but in turn it is reducing is shelf life which can be achieved even on room temp. All the vegetables get rotten like with water marks on it even on minimum cooling setting further ice formation in the liquids is common. This complaints were raised to seller who sent service personnel to my home. But the service representative told that there is no control on air flow through vents & u have to keep everything only on the sides of vent, we r not satisfied with his answer. This negative points need to be explained to the customer by the dealers before purchase but he deliberately hidden the facts. our overall impression is that our old refrigerator was too good than the new one. we have wasted our money by believing on godrej reputation and the technology has failed completely wrt customer satisfaction. In this case it is requested to replace the item with proper item or complete refund of money. U are requested to communicate your views in this regards at an earliest please.

I have two 1 ton split A.C.s in my residence.Both are under AMC valid till December 2025.
Few days back both were not giving cool air output and I lodged complaint in the specified toll free number of Godrej Appliances. Technician came from the Guwahati service centre and after checking told me that one needs refilling of refrigerant and the other needs repair of compressor for which 3-4 days will be required.
Suddenly, today received a call from the service centre informing me that my AMC will be cancelled and not eligible for AMC benefits as the machines were purchased in 2015. Now, my question to Godrej Appliance is :
1. Why did the company do the AMC knowing fully well the date of purchase.
2. If repair/replacement of certain parts is not covered by AMC, I should have been informed that I will have to pay for the parts and get the service only AMC, which I would have done, instead just telling me your AMC is cancelled and we will refund the amount. This is very unethical and lacks professionalism not expected from Godrej Appliances.
3.The company has lost the goodwill and trust of a genuine customer using Godrej Appliances products for last more than 30 years.
I solicit a reply at the earliest.

Hi Team,

This franchise owner of RDV group Banashankari Banglore, Rajesh has taken 5000 rupees but has not fixed my fridge. I want my 5000 rupees back. Please take action against him. I have raised complaint to [protected]@godrej.com and received acknowledgement number 287167. But so far no one has contacted me. Please get me justice ASAP.

This is to inform you that I have bought refrigerator as mentioned in subject line.
Refrigerator is not getting cool within a month.
How does it happen?
We trusted Godrej and bought the product on the name of Godrej but within a month it is not working.
One technician visited the place and found PCB is not working.
It will take one week to bring PCB from Mumbai.
U please tell, is it possible to manage without refrigerator for week in this summer season?
after mailing to godrej also. they are not taking any action.
Please do the needful ASAP.
Nadeem Khan

The cupboard door makes noise, want to remove the below shelf

Please change defeted new refrigerator .I had bought at 15 august 2021 from lotus sapna sangeeta road branch.i am last 7 days no result found till now.