Godrej Appliances Complaints & Reviews

Front load washing machine drum not moving properly . Smelly bad, sounds while spinning, not spinning properly, stuck drum when spin manualy

Fridge door is not closing properly and sweating outside,

I have raised too many complaints for service of my home air conditioners. But no callback from Godrej received or no executive have visited my home. I have raised my first complaint on 15th July. My whole family is suffering a lot due to heat. I have AMC for my ACs.
Registered mobile number - [protected]
Model number - GWC18TGZ3RWOT
Application number[protected]
Resolution needed - My air conditioners should be repaired asap.

Dear Sir/Maa'm

1. I bought Refrigerators on 05 Nov 2017. Now its not working (not
cooling), Your technicians visited and couldn't sort out this issue.He
needs cash memo and denied to carryout the services without cashmemo,
namely franchise contact person -MD. Salim Javed, Munger Bihar, 811201.
But i have loss my bill for warranty claim. Pls give me duplicate
bill. I bought the item from Hari Electronics, Gulzar Pokher, Munger,
Bihar, Pls mail me the duplicate bill for continue warranty process.
Prodcut Details are as follows :-

Model:-RD EDGEPRO 210 CT 3.2

PRODUCT CODE:[protected]SD01087,
SR NO.[protected]DR01462 (same photo enlosed as an attachment).
Purchase Month :-Nov 2017
Customer Name - Sajan Kumar saurav

2. Same query raised to Customer Service support to sort out the
issues of duplicate bill and status of warranty and Guarantee details
with refrence of prodcut serial number:[protected]DR01462, your call
center people neither the provide the proper solution nor the customer
service gave proper response rather enrolling customer to handle by
themselves. Being a reputed brand, we never expect such kind of poor
customer service.Its really pathetic..Request to sort out my issue at
the earliest.

3. In view of the above, It is requested that issue of duplcate bill
againt the prodcut serial number /Model:-RD EDGEPRO 210 CT 3.2, Prodcut
Code:[protected]SD01087,
SR NO.[protected]DR01462.

Regards,

Ranjeet Kumar

I am really fade up with the performance of a brand new Ac installed in my office chamber (Split AC, 2 ton inverter model). Within the warranty period, it broke down several times. We made several complaints and after the attending the same it was found that there was gas leakage from external unit as well as there was problem in sensing the circuit in the internal unit. Then they replaced the same circuit and repaired the gas leakage. Now after 1 week again the same problem of not cooling we find. It is really horrible experience to me after having a brand new AC from a branded company like Godrej. Now we request you to replace the AC immediately, as it is beyond of my patience of putting complaints again and again. I hope you understood my problem and get it replace as soon as possible, otherwise I have to resort a complaint to consumer court with this fact.

Mera ac cooling nai kar raha hai or customer care k toll free no.per baar baar shikayat krne per bhi technician nai aa raha ghar pe..

My godrej single door was not cooling 6 months back so i had registered a complaint with cust care no and technician had come and promted me to buy a stablizer for the fridge and i paid 5500 for the stablizer as well as service charges on 29/1/2021.. my fridge is stablizer free fridge so i had not purchased it before... but the technician used all marketing tools and forced me to buy a stablizer else my frisge will damage.. again today my fridge had stopped cooling and i logged a complaint and the technician said the compressor is not working and i need to pay 4990/- for the compressor...then what was the need for the stablizer?? And why r godrej compressors so bad in quality??

I would like to register and report a fraud/cheating on my compliant regarding the Godrej refrigerator servicing.
May I know the process or procedure.
I can share all the evidences that is required.

Godrej's service is very poor and slow. They are not able to resolve a very small problem and it took 8 days as of today and as per them it may take more 5-8 days.

If it is so then I will not recommend to others to go with them.

They have a good product selling power but they can't afford a good after sales service.

I have purchased Godrej Eon Regfrigerator on October 27, 2020. Within six months of the purchase I have to complain for service for refrigerator not working due to compressor issue. Technician came and installed new compressor and said no problem will occur from now. The very next day when i kept fresh vegetables it got fungus. Im sharing those picrures and im expecting replacement of the refrigerator or total cash back with immediate effect.

Water leakage from AC indore unit. Two days back I have registered the complaint and one of your exicutive came and did service and charged me 2800 Rs and they didn't gve me any bill.when I asked for bill they said i will receive the bill by SMS and still didn't receive any SMS. still the complaint is not solved. I have tried to reach the exicutive and the agency but they are not answering my call. Kindly look in to the matter and please do the needful. This is the very first time i am having an issue with Godrej service . Kindly advise the team to fix the water leakage as soon as possible and please arrange for the bill which I paid 2800 rupees. Also please register a complaint against the service agency and keep me posted the update.

We have purches Godrej refrigerator for Deepak Electronics And Furniture's, Near Apsara Talkies, Ganesh Chowk, Yavatmal 445001 (MH) Mob.: [protected], [protected] on dt. 19.06.2021 the Product refrigerator Number is Model No. 207B 23 RIO THF Jewel Wine, Serial No. RO1114 With Price 15900/- Cash on delivery when we receive product to our home it didnt start so we complaint to shop. But yet he didnt replacet it...

Machine was purchased on September 2020 which was replaced in November 2020 after chasing with your company for so many times.

Now the current problem is.. after turning the cold water tap, the water is not entering into the washing machine. The water is available from the tap and the cold water tap for the washer is turned on but till the water is not entering into the washing machine.
Raising this request 2nd time again (earlier raised on11th July), so expecting a proper reply at this time atleast.

I have purchased 3 ac as per attached bill and there had been about 10 breakdowns until now. I understand that this model is not good, no cooling at all . Very poor service and bad behaviour of your service head Lucknow Mr. Ramesh Singh. I have audio recordings to prove it.
Kindly arrange replacement or refund.

Sir, I have purchased Godrej washing machine in January 2021.
In this six months machine was not working properly. I have complained more than 6 times and get repaired too. But still problem is there.
Now what should I do? Please do something because I am tired from this. I think I am delivered a bad product piece, that’s why problem created. So please replace this piece. I don’t want this machine for more.

I have purchased goodrej refrigerator in the year 2016 from Tura, West Garo Hills Meghalaya and I noticed that last few days my refrigerator does stay cool and the sound which comes out from the fridge doesn't stay longer and water doesn't come out from the pipe .Thus it is humble request to the concern brand to provide request services to the aggrieved customer.

Hi Team,
I purchased a refrigerator in godrej showroom situated in KGF on May 2020
While purchasing it is was informed to me that, we will be providing extended warranty for 1year and they gave me one card regarding warranty extension.
Now my refrigerator has some problem from last 2month.
All vegetables and greens kept inside are turning into black colour.
Some are getting freezed. (Please note, the cooling level is set only at level 2)
I have attached some pictures taken today.
Now the issue is, when I reached show room they are saying that my warranty has not been updated still.
From last 2months am following them, but no any proper response.
I don't know whose mistake is that to update warranty, since it was informed by showroom that we are giving extended warranty and now they are saying it's not been updated.
Could you please help me on this issue.
My mail id: [protected]@gmail.com

Two technicians came to install the air conditioner. While drilling the hole in the wall, they damaged a huge area on the wall causing us a huge loss. The third guy came and they three further showed pathetic technical skills as they seemed to know nothing about what they were doing. I demand to be compensated for the same asap

I have bought one "Godrej 236 L Frost Free Double Door 2 Star (2020)Refrigerator" (Sl No :[protected]FR00461) from Flipkart . The Invoice is attached herewith .

This refrigerator is hardly 6 months old but during this 6 months I had to face many problems in the operation of equipment. In first one month the Compressor was changed, then timer was changed, then we had to use Stabiliser as per the advice of your technician.Then the Gasket was changed as per the advice of Godrej Technician.

But still cooling is not proper & many times, the refrigerator stop working for whole day and in the night it started automatically.

I never expected that a product from such a Reputed Company "GODREJ" can be so bad & poor.

I have requested many times for replacement of the Refrigerator but they are not ready to replace.The attitude of Godrej company is so bad that they are not listening at all.

I want justice & want immediate replacement.

Subrat Kumar Behera

Bhubaneswar

Hi,
This is to inform you that I, Roni Dutta booked an exchange of semi-automatic top loaded washing machine dated on 6th Feb, 2021. The service execution no is 927130 & this form was filled by Avijit Roy, a sales executive of your company probably came from the Salt Lake Sec V Branch & he took Rs 1600 by cash as a booking amount. That time I was living in a rented house & I had some space issues there that’s why I have decided that I will take the delivery of the washing machine in my new flat at 93 Purba Daspara, Khiristala, Sonarpur, Kol-700150 on the month of May & Avijit told me that it was absolutely fine. He also told me that at the time of delivery he would adjust all the money he took from me which is Rs 1600(cash) in advance as a token amount.
After three months when I shifted to my new flat dated on 6th May, 2021 Raja Gupta, another sales executive of your company came to my place & he again filled a new application form (service execution 914294) on behalf of me for the same exchange & suddenly I knew that Avijit Roy didn’t make any entry in the system for the same exchange which I booked 3 months ago & already gave him Rs 1600. On very next day Avijit Roy had given me a call & told me that he had deposited all the money which he took from me Rs 1600 & application form in the office & also told me that for further communication I had to contact with Raja Gupta & also he suggested me that I can get the same model of washing machine either from “Amazon” or from “Flipkart” in lower rate rather what price is offering by the “Godrej and Boyce Mfg Co Ltd” its’ self. I suddenly convinced by his suggestion told Raja Gupta to stop the delivery & stop processing the application form & also asked him for the refund of Rs 1600 given to Avijit Roy & also Rs 500 which I paid to “Godrej and Boyce Mfg Co Ltd” through G-pay suggested by Raja Gupta. That time Raja Gupta told me that it was fine he would take necessary steps to give me back the refund money of Rs(1600+500)= Rs 2100 but it would take a little bit of time & I was convinced by his promise. After a few days lock down came it was prolonged upto 30th June, 2021.
Now I called up Raja Gupta and asked him for the refund but he refused to give the entire amount & told me that he can give me the refund of Rs 1000 only. On this thousand bucks Rs 500 will be G-pay amount & another Rs 500 will be the amount which was taken by Avijit Roy.
But actually Avijit Roy took Rs 1600 from me & wrote in application form Rs 16000 instead of Rs 1600 by mistake & now your sales executive Raja Gupta is denying me to refund the entire Rs 1600.
With this letter I’m sending you both the application form & second pay history snap.
I hope I can make you understand my concern which I've been following up on for the last 3 months.
Please do the needful to give me the refund (Rs 2100) amount in my S/B A/C ASAP.

S/B A/C - [protected]
IFSC Code – SBIN0010095

My contact number is [protected].

Thanks & Regards
Roni Dutta.