Godrej Appliances Complaints & Reviews

It is now almost 1 year since the 1st advance payment was done for Modular Kitchen. The work stands incomplete even today. I summarize broadly the badly executed project work which is left half-done.

Due to the COVID-19 Pandemic for 6 months no work was done even after payment which is understandable and hence i did not bother the dealer Kitchen Innova (Anna Nagar, Chennai) keeping in view the trust in the Brand Name you represent.

In Sep-2020 they sent a mail stating they ready with the work and asked for 2nd tranche payment.

Since then the project work to say the least has been not at all to our basic satisfaction levels. I had to incur additional costs due to poor planning & execution of the work.

1) The dealer never came to the project site on the agreed dates and always put us in hardship. After a lot of follow-up and taking re-measurements of the doors / other materials were delivered at our house 2 months later.
2) When work began, the 1st work was removing the slab in our working kitchen. They sent the service person with a hammer to break the slab instead of a cutter as agreed, This resulted in the slab being broken into sharp stones and a lot of debris. I had to spend INR 9000 for a replacement.
3) Further the debris was strewn all over our house and inspite of various reminders they just gave false promises and never assigned anybody to clean the debris. I had to arrange a person to clean and transport the debris for which I had to pay INR 2500.
4) Finally the work commenced and some of the doors for the shelf were not of the correct size (even though measurements were taken many times and blue print prepared for the same). I had to incur INR 10, 000 to change my kitchen construction to suit the wrong size of the doors.delivered by you. I then informed you of the same and asked you to complete the work.
Their service co-ordinator sent me a whats app on 19th Dec 2020 stating the work will be completed in 1 week. However the work is still not completed.

Incomplete work.
a) Doors not fixed in the shelf- Image attached
b) Loft work partially done - Image attached

These incomplete works have left our kitchen in an open state without protection from rodents etc.

There is now a huge trust deficit now due to extremely bad customer service and I am constrained to look to other vendors to complete the half baked work done.

Sir,

On 14th January 2021 were facing the problem of our fully automatic Godrej Washing machine (Model Description: WT EON 650 PFH ROYAL GREY) not properly discharging/ draining out the water from the drum and also unusually loud noise which it generated while it was functioning.

We booked a complaint on 19th January 2021 and your mechanic/technician reached our house on 20th January 2021. He took the analysis of the problem and told us to change some parts in it due to the drainage issues which we were facing. But on that same day/next day we got a message from you call centre stating the message “Your complaint is closed because you are not ready to pay the service charge”. After an enquiry I came to know that some parts are plastic made (this was a plastic part consisting of the hinge of the washing machine door) so I have to pay the charges. Without even informing us once via call, the service centre sent us the above-mentioned message.

Again, immediately I booked another complaint & then the next day itself your technician came i.e. Second visit, where he did open the back side of the machine, and he noticed the drum was in very bad condition, as it had a cavity on the inner plastic drum due to its friction with the metallic part of the washing machine as it was out of its required alignment. So, he took a photo of it and he went, during this second visit I told him it is not our fault, but some manufacturing defect has impaired its working. Because from 2003 onwards I am using the washing machine products by Godrej (the previous model from 2003 to 2015 & the present model which we brought on 8th September 2015). In the previous models, we did not face any major issue in its initial year o[censored]sages, except when it was nearing the end of durability cycle. The current model which we were using, gives me a lot of problems, also the washing cycle is not even executed properly.

After the second visit, we again received another message saying your complaint is closed; even after we did contact the representative of the service and talked about the problem which we were facing, hearing upon which he said that he will solve our problems immediately. But unfortunately, till today no response or any initiation as come from your side to solve our crisis.

For Your kind Information, during 29th September 2020, we were facing the same above-mentioned issue of the washing machine not discharging the water and not working, upon which we registered a complaint to your service on 30th September 2020 and your technician came to our house on 1st October 2020. During the time, he said that the washing machine was not discharging the water due to the damaged {WASHER}, which he did change, but after this the washing machine used to function very loudly and this was a problem which we did not face before. Maybe, while changing the damaged washer, the inner drum was moved from its required alignment, (as he did move the drum here and there while changing the WASHER).
Also please remember that our machine is under AMC (Annual Maintenance Contract) which is valid till the date of 8th September 2022 (Contract No.: [protected]).

So kindly do the needful at the earliest and also please inform us the further procedure for repairing the washing machines, while remembering your duty to us ‘loyal’ customers and our dignity as customers.

P.S: -
• registered mobile no:[protected]
• Address: G-3/9, Jal Padma Society Bangur Nagar, Goregaon West, Mumbai 400104.

Varghese Cherian

We bought a Double Door Fridge from Nandilath G-Mart Thrivalla Kerela. Fridge Door is not completely Closing. we have asked Godrej Technician to come and see. They came and they are not repairing the fridge. In the night the doors are opening automatically since it is not closing properly. Could you please ask Godrej people to resolve this? They are not responding to us.

I had a 4 year warranty on refrigerator. I was supposed to get a free visit once a year but this was not done by Chennai service. I am not getting a proper response from the service team.
Their stand is they attend only when there is a complaint on machine.
Sivaraman
Model RT EON 311P4.3
No. [protected]
Mobile [protected]

Hi Team,

I have purchased Godrej Fridge on 10th Jul 2020 from Leo International 2020-21 Shastri Nagar Kanpur. I have paid 28, 000 rupees for the fridge but it seems the fridge which i have got has a manufacturing defect or design fault .

We are facing a lot of issues with the new fridge within less than six month. It clearly shows the quality of the product is not up to the mark. As it was repaired thrice so far. Every time customer care team/ technician changes the faulty part. Recently motherboard has burnt as confirmed by godrej technician.

This fridge we have purchased mainly for my parents who are in their seventies(70+) to keep their injection and drugs. I believe we have already lost 21000 worth of medicine and drugs so far.

Model Name : Godrej Eonvibe 326B HCF SL MD

Product Serial No :[protected]FR0610

Date of Purchase : 10th Jul 2020

Issues faced so far

Compression was not working now and then

A lot of ice is accumulated in the freezer and defrosting is not working.

Also water leaks after a regular interval. I tried all settings as per the product manual.

Every month the cooling effect is lost and I need to get it repaired.

Motherboard has been burnt and only given only 3 months warranty on the new motherboard .

It started making noise and wasn't working properly

Sensor changed

It was not even able to cool my vegetables and water bottles.

Perious complain numbers: L[protected], L[protected]

Even Service technician also has no idea why this is happening.

Now the problem is happening now and then. If motherboard issues happen in future 4000 rupees will be charged as confirmed by the technician.

My parents are retired and in old age. They do not have time and energy to log faults every month and wait for weeks to resolve the issue. Even within six month we have faced the above mentioned issues which is not expected from a reputed company product like Godrej. Once warranty is over (after one year). I have to pay for the charges in future for repairing or changing faulty parts and services which will be an over burden for me.

I strongly believe the issue with this model and request you to please replace the product or refund my hard earned money .

My geyser is not working from last night. My product is in under warranty period. I called in customer care but they didn't help me. This is very disgusting attitude.

To
The Manager
Customer Care
Godrej Refrigerator

Dear Sir,
I regret to inform you that I am facing problem in closing the refrigerator door due to repeated dislocation of connective rubber lining in the door in spite on my complain your local service provider visited my house just after one month of purchase checked the problem and could not solve up to our satisfaction.I request you for sending your expert senior engineer to solve the technical problem at the earliest in case your company wants to maintain goodwill in the market and our customer relationship for the future.This item was purchased on 15.06.2020 from POWER ZONE shop Sahid Nagar Bhubaneswar.
Thanking you,
Minati Mohapatra
W/O S.S Mohapatra
Address- Abhishek Apartment Plot-729, FLAT No-2 First Floor, Sahid Nagar Bhubaneswar-751007
Mobile No-[protected], [protected]

One door's lower portion is broken, due to which we lodged a complaint with Godrej customer service. On 7th Dec 2020, an attendant (Raja Mandal) visited, took site visit charge of Rs. 550/- and told that with 7 days, he would come again with the replacement part. He also told that his second visit would not be charged, but we would only need to pay the material cost. However, since that day, nobody visited. I talked to his manager, and then, the area manager Mr. Chandan Dinda. I talked to the latter person twice by far, and every time, he promised to call me back with an update when someone can come. But, after that, his phone is either switched off or not reachable. I am so frustrated now with Godrej customer service. Please do something so that this issue can be resolved.

Service boy came and completely destroyed my refrigerator in the name of service in the first week of august of 2020.Then complaint again many times but no response taken.Then on 19 nov 2020 again complaint made with the call no. X[protected].Technician said that he will it work again.He has started the fridge but taken the LED monitor with himself telling that a new onw will be issued by company but from then till now no response has been taken.No joke is going on here.Please make my fridge as it was before.

Sir 11.November 2020 ko
Mene good night machine ko on kar ke soya tha
Subha 4 baje me utha to dekha Aag lagi hai
Good night machine me pura machine jal gaya
Or bord bhi or ghar ki light bhi us ki waja se kharab ho gai or bhi kafi nuksan hua hai
Me 11 November 2020 se aaj tak costumer care se
Contact kar raha hu magar baat hi nahi hoti hai
Mene company ko mail bhi kiya tha
Magar koi jawab nahi aaya

I am using same washing machine from 2017
The H9 errors also appears. Shown to technician one saying due to voltage problem and another saying it's fault of panel.
We don't belief that voltage and panel has a problem.
This answer must be given by Godrej expert.
The voltage in area is stable to 240-50
And most of the time machine works properly.
Godrej experts must look in this case.

I had visited godrej customer service shop in dombivli west for ordering spare parts for refrigerator - Godrej Edge pro single door. there godown wasn't having the required parts so they assured me that they will order them . I had to call them everyday to remind them to order the parts for me. this continued for two weeks, still they haven't ordered those . Each day I have to call them for 4-5 times just to remind them to search the parts from godown. But still those useless service providers failed to get me the spare parts.
Worst customer service provider ever.

I have serviced my oven in the month of September and paid 3500 to godjet service team, But with in 2 months same board got problem and they asking me to pay 2300, I had bought this oven over around 5500 only, very poor response from service team, and waited more than 1 hour to reach customer care but unable to contact them

I never prefer and refer your product in my life time here after

My number [protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Computers & Consumer Electronics

The issue that I have experienced was: PCB got failed in October. Initially engg came was totally ignorant about our complaint. PCB was replaced with huge cost and then compressor got failed because of gas leakage. after fixing that there were issues of compressor not getting cut off but your engg never came after telling him the issue. when i figured out that cutting off issue is actually a PCB issue... and your engg told that PCB is in warranty.now there is a big mess in freeze zone were ice formation is happening and your engg is not coming after asking for several times.
Engg Name - Rehman and Number - [protected]...

please let me know whether you guys going to fix this issue or should i go somewhere else to complaint??

It occurred on: 11/12/2020

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

kedar mantri

I have purchased a machine 3 year ago. Now it has drainage problem. And is not working properly

Cancelled my CPP membership.because I didn't give any authorization to it.

I have purchased Godrej refgirator on EMI. Now I have received the
message for membership EMI for CPp in without my authorization. Pls cancell my CPP membership.

Microwave oven not working, power trips when powered on.
With door open, it powers up, but if door is closed main power trips.
Checked with different power socket
No damage .
Purchased in october 17th 2020

In October I enquired about the refrigerator for Godrej and boyce at Khalapur site. the sales persons Ms. Ashwini show me all details and said for book the fridge with Rs.500 amount. i booked the fridge but due to medical issue i am unable to purchase the fridge. now i am asking for refund money they are not receiving my call and no update. please do the needful.

Sirs,

I am owner of Godrej GMC 32a. I lost its operation manual.

Please advise as to where I can get the manual OR please get me one on payment basis.

Regards,
Krishna Kumar V
Grasim Industries Limited (Unit: Indo Gulf Fertilisers)
P. O. Jagdishpur Industrial Area, Distt. Amethi-227817 (U. P.)
Mob# +[protected]