Godrej Appliances Complaints & Reviews

It’s door has been jammed since last week and I have contacted Godrej Srinagar office but they are not taking any seriousness. I am suffering huge losses due to jamming of door of my defender plus.

I would like to inform you I brought a refrigerator 350 L .on oct 2019 .after a few day I faced drain problem .and water leackege current .after replace gasket it stared work properly but now again after one month same problem again change gasket but same problem I am face .I frustrated by this product.

so many complaint number is

1 .[protected]
2 .[protected]
3 .[protected]
4 .[protected]
5 .[protected]
6 . [protected]

regards
Archana Damage
Mb. [protected]

I would like the inform you. I brought a refrigerator @350l on oct 2019 after a few days ago i faced drain problem and water leakage current. After replace gasket it started work properly. But now again chang gasket. But same problem facing. I frustrated by this product.
So many complant
1. [protected]
2. [protected]
3.[protected]
4. [protected]
5.[protected]
6. [protected]
Regards
Archana damahe
Mb. [protected]

Almiraha's inside lock is not working

Dear team,
On 23th august 2020 i have purchased double door godrej refrigerator (Product serial no:[protected]fr00175. Model: rx eon 260 b25 hi. Product code:52141501sd01903), through your local godrej campaign.in this regard on 23th august 2020 your sales executive mr. Sumit chatterjee (Code: 928651) visited to my home & gave me exchange offer for my old godrej fridge with a new double door godrej refrigerator. He said that this is a direct sales from godrej company. I accepted his offer & on 28th august 2020 the new double door godrej refrigerator delivered to my home. On 30th august 2020 godrej technician came to my home for demonstration. Let me tell you one thing that all this things are coordinated by your sales executive mr. Sumit chatterjee (Code: 928651) & he also sold me a trolley for rs.1500/- for the refrigerator. The fact is that i have blindly believed your sales executive mr. Sumit chatterjee (Code: 928651) in this deals. But after using the refrigerator for few days, from 18th september 2020 evening my new godrej refrigerator stopped cooling (Mainly refrigerator portion). I have booked a service call (Call no:k[protected]). On 19th september 2020 technician visited to my home & found ice blockage in cooling pipe, technician also advised that this a manufacturing defect & any how he fixed it for that moment. I have informed the same to your sales executive mr. Sumit chatterjee (Code: 928651) & he assured me that if this happen again, i will get a replacement. And after 4days same problem started again & my godrej refrigerator stopped working. Now this time when i am trying to contact to your sales executive mr. Sumit chatterjee (Code: 928651) for the help, he is ignoring me for last 3days. Now i am in helpless situation & now i am sure a very poor quality godrej refrigerator sold to me by your sales executive mr. Sumit chatterjee (Code: 928651).

As i have a good faith on godrej brand for many years. Requesting you to kindly replace the poor quality defective godrej refrigerator with another model or refund my money, i want to cancel the deal. Your sale executive like mr. Sumit chatterjee (Code: 928651) misguiding customer in the name of godrej brand & selling poor quality defective godrej product.

Please do the needful asap.

Regards
Pinaki ghosh
M:[protected]/[protected]

1. I buy all electronic consumer products from godrej, having the trust and satisfaction from godrej products, but i am very disappointed by the consumer service you offer.
2. I wanted to get replaced the refrigerator relay (Spare part) in my refrigerator, so i contacted the godrej smart care.
I asked him the address from where i can get the product from godrej.
The person firstly agreed to provide the refrigerator relay product and gave me the address.
Then, he denied quoting that we do not provide the product directly to consumer.
How devastating and dis-satisfying service.
3. Firstly, i called the godrej service centre for my refrigerator repair, so they said it will take 4-5 days time for the person to visit.
So i approached local technician and he said he has local spare part for it. But, i having trust on godrej, wanted to buy only godrej product (Even spare part), but the person at godrej smart care refused to that.
Where shall i go. How can you not provide the customer with the godrej product if he wants to buy.
I will go to consumer forum. How can you refuse to sell a product to the consumer even if you have the product in stock and you first agreed to it and then denied.

I hereby attach the contact number of person of godrej whom i talked with - [protected]

Very dis-satisfied with the service.
Kindly do the needful.

Hi very bad service of the technician after geeting the payment tge are no listing to us cutting the phone call and misbehaved with me technician behavior is very bad i called and then he switched off my phone i got the delevry on 22 sep at 6 and waiting for the techinician he is keep ignoring me and mis behaved with me name of the technician mohit godrej should terminate these people who behave like that he asking with me for the addresh multiple time and not reponding to it

Dryer of our washing machine is not working properly from yesterday.
2 year amc is left for the washing machine...

Model:- ws 680 ct
Date of product:- 20/07/2019
Appliance serial number:- [protected]

We request u to send a engineer as soon as possible for the necessary repairings.

Dear sir,
A representative of godrej visited my house on 11.08.2020 and took an advance of rs.500.00 for supply of a refrigerator. Since that refrigerator is provided to me by my employer company (Sbi) the gstn no of sbi has to be available on that bill which could not be managed by your bhubaneswar office, hence i requested them by tele calling and by email several times to cancel the transaction and for refund of my money. For that i have provided the photo copy of a cancelled cheque but till today on 22.09.2020 i am yet to get back my money. Kindly arrange for the refund at the earliest.
Gokul krushna mishra
260/a, saheed nagar, bhubaneswar
Ph [protected]

I have complained thrice on toll free number to register my complain and they told that the engineer will visit your home to repair the machine but no body has come till now. More than one month time is already over. So i request you to resolve the issue at the earliest

Register mob no [protected]

Not getting any response from the visiting officials for a defective refrigerator as informed earlier :
We have purchased a refrigerator rt con 366 b h 6t code from m/s. Kulkarni bros, yadnyavaikya, 73, gokhle road (North), dadar (W), mumbai-400028 vide receipt no. 2345 on 28/07/2020 for rs. 30, 000/-.
From day one the said refrigerator is not working and on complaining to the customer care number the representatives are visiting without any solution.
The representative visited is mr. Irfan (Mobile no. [protected]), who in turn gave the number of mr. Zeeshan (Mobile no. [protected]), who then gave the number of mr. Prakash (Mobile no. [protected] & [protected]) who is only promising us to replace the same but till date no one has came and replace the same.

We negotiated and paid for a 2020 model fridge, but the sales people delivered a old stock with manufacturing dt as 2018, when contacted, they are just not responding.

I had registered a complaint regarding my microwave cum convection oven in the last week of may. The grill and convection part was not working.. Since 3 months the service provider is sending technicians.. Ordering different parts.. Replacing... 2 times replaced.. Once taken my appliance to their centre.. Kept for more than a week... Till now they are not able to rectify the problem... And the response of the technician is quite rude... Iam extremely unhappy with your services... Earlier i had an lg microwave which i used for 7 years... Their services were extremely good.. But when i had to replace a part.. It was difficult to get it as the model was no longer available... So i thought as godrej is an indian company i will get the parts easily and will not have any issues... Extremely unhappy with service and technician

I purchased godrej refrigerator in 2014. Since then every year i have to spend money to repair it... At time problem with inner fault or whatever... I want to file a complaint in court against godrej refrigerator manufacturer and to the owner also. So very fed up

Hello sir! My refrigerator is rusted and in warranty for 10 years and my service center of Muzaffarpur always push me to buy new refrigerator .But my refrigerator is in warranty so why I m buying new refrigerator
He is irritating me and not resolve my problem .it's been 1 week please do consider my request and change my rusted door asap

I had purchased a washing machine of godrej in november 2019 through vijay sales bhandup, as per the policy i was informed that the machine has 1 year warranty and i can extended that for another 4 years by paying some extra money which i did as requested by the representative of vijay sales but now when asked for some technician to come and repair the machine which is under warranty i was informed that i need to pay 1200 rupess as that part is not under warranty i told the technician that is was not informed to me when i purchased the machine he said he cant help me.

My complaint number is b[protected] csn 293

I had purchased the above referred microwave on 06/07/2016. It is currently under amc. Lately the penal display started working erratically. I have repeatedly lodged request for carrying out repairs but no proper response is coming from the authorized repair centre. At one point of time i was advised to get the repair done locally myself as the spares for this model are not available. Why did the company offered me the amc when it is not able to provide the spares. This is total violation of the amc contract which is valid till 07/07/2023. At the time of selling the product and subsequent renewal of amc the sales representative did lot of sweet talk but now is unapproachable. This does not speak well of the reputed company like godrej which i have patronizing over more than four decades.

Please refer complain godrej call no is b[protected] regarding repairing of washing machine covered under annual maintenance contract. My washing washing is not working since 6 months and complain was lodged before mumbai lockdown. But my wasing machine is not repair till date. M/s godrej technician coming and going but problem could not resolved till date. After contacted with higher official of m/s godrej proper reply not given. Even now then didnt picked my call.. I am mentioning two mobile no. [protected] customer excecutive no and other one is [protected] godrej tecnician no.
I am a customer felt being cheated by company. They called me for twise for extended warranty but its funny they are not coming to fix. And my washing machine could not repair till date. My faimily is facing mental, physical and fanancial harasment.

Invoice no.: 501954/rt19 20
Item code : wf600pae
Delivery date : 22-jul-2019
Descp..: godrej w/m wf600pae 6kg white
Chasis no. :[protected]
Remarks : c[protected]

Company details
Gstin: 27aavcs0117n1zu
State: 27 / maharastra

I was gifted with a goderj washing machine & some how the bills and other manuals got misplaced. And my appliance is still in gurantee period. So i am hereby requesting for a duplicate bill. Kindly do process it.
Thank you....

Hello,

I had purchased godrej 1.5 ton inverter ac in october 2018.

Invoice is available.

After installation for a period of 1 year, the gas was leaking and was replaced for more than 4 times. So till october 2019, since there were multiple complaints about no cooling, the gas was replaced 4 times by your service partner via dg aircon.
This clearly shows that either the installation was not done properly or the ac was damaged from the factory (Or do you think it is a norm with godrej ac's to have the refrigerant leaking and to be replaced 4 times a year?)
After this, i was out of town for work and only returned back in august this year (Due to lockdown, my returning was delayed from march to august).
On checking again when i returned back home, found there is no cooling again (Seems no surprise here) which confirms that the ac is defective or not installed correctly.
I want this ac repaired or replaced without cost as this is due to a defective ac machine or poor installation which is done by godrej authorized partner.
Check this and let me know when will this machine be replaced/repaired. I also want an amc but first, need the ac needs to be in a condition where it provides cooling.
I really hope this issue is looked into and solved as per the request above, so as to avoid further hassles on both sides and i am not forced to take legal recourse such as lodging a complaint with consumer court.

Rgds