Godrej Appliances Complaints & Reviews

I m badrinath from chennai. I had purchased two godrej acs and using it. For the past 2 months, both my acs are down. After raising multiple requests it is not attended so far. Kindly note that both acs are under amc. Considering peak summer now, we are struggling a lot in night time with out ac. Therefore request you to make arrangement to get it sorted out immediately or extend the amc by one more year. If nothing can be done then please return the amc amount.
Complaint # - c[protected]
Regards
Badrinath
Mobile - [protected]

I have purchase godrej refrigerator before 5 year. It's model no: RT 260 PS 2.4..and serial number is: [protected].i have lost my original bill and warranty card. Now I want to need duplicate bill and warranty card ...pls. send me.. My contact number- [protected], , [protected]...

I bought a Godrej edge Digi refrigerator in 2017. the problem is the mode changes continuously and the cooling has been stopped. please solve this display troubleshooting as soon as possible.

I have a refrigerator 26pp .its not cooling.its in warranty

Dear sir,

With a lot of regret and disappointment, i am writing this letter to you. I brought a fridge, godrej rd eon vesta 485 mdi 3.4 with a capacity of 470 liters from g-mart kottayam, kerala dated february 23, 2020 and received it on february 24, 2020. I was using a samsung fridge and at this time thought of going for an indian brand and i went for godrej.

I received delivery of the fridge on february 24, 2020 and the demo was held on february 25, 2020. From day #1, we felt the cooling was not right and we thought being a new fridge and it will take some time, even 470 l capacity was high.

Within one week, we noticed that the cooked food in the fridge began producing bad smell and the freezer producing no ice. I informed mr. Antony, the sales advisor, under whose advice we took the fridge. He told it will be alright and he will file a complaint to godrej soon. Nothing has been filed and time went by and we noticed the cooling has been deteriorating.

Day before yesterday, we noticed that the cooling was very low and lot of moisture content in the fridge. Yesterday, i personally called godrej customer care and filed a complaint.

I have a big family and that’s why we went for a fridge of 470 liters at a higher price range. A lot of things are there in the fridge and i am too much depressed regarding this in this lockdown time. I trusted your organization and felt the service that i get will be great.

Sir, i had complaints on this fridge from day #1 and we informed the shop too. I really don’t want the defective product that was delivered to me. Since, it is under warranty period, i request you to kindly send someone to replace it as it seems to have some manufacturing problem.

Hoping to hearing from you soon. Please take this matter as urgent.

I am attaching my bill.

My phone number is [protected].

Sincerely,

Blessen joseph, chds

Dear sir,
I have purchased a refrigerator on aprail 2017 @38500, now it is showing crack in the inner area of fridge. I called call center lucknow and have received negative response that my warranty is over. Can you please tell that quality you are giving to the customer that cannot sustain 5 year. Sir we are using godrej product from past 20+year. Really you broke my trust. Some people told me to switch to other company but i sticked to godrej but i was wrong
Resolve my problem
Your unsatisfied customer

Front pannal tuch pannal problem

Dear team,

But from morning on its display that three buttons (Frost free, defrosting, turbo chill) are getting on and off in sequence. After getting unplugged also it is like that only.
Kindly provide any solution.

Regards,
Srikanth p
Mobile number [protected]

I have brought a refrigeratorof godrej company. On the door, it is writtenas 10-year rust guarantee. Looking that i bought thefridge. Now when my door isrusting, and i complained to the company, the service centre issaying me that the door can’t be replaced and you can’t do anythingto the company. i file a complaint onconsumer court but the complaint also closed stating that we had chat with the customers. Grievance number:1917284. No such conversation happened. what level of fraud isdone by such reputed companies? #godrej also when what theservice centre offered me please have a look. You buy a new fridge fromus (#godrej) and we will give you 10% discount of the value of the fridge onthe mrp of the fridge 1st of all, who sells thefridge on mrp, go to market and have a survey man, all online/offline storeprovide much much less price than mrp. 2nd thing is that, whyshould i sell my fridge. It’s my choice, it’s your fault, not my. My fridge ion working condition and working fine. Should any of the middle-class family sell the fridge just due to rusting on door? Tomorrow let say ifmy house got seepage problem you will ask to sell the house in 10% value of the house. What a humour you have. 3rd thing is are us a junkyard company that buying that evaluated my working condition fridge 10% cost ofits value. i am a middle-classperson, thanks for your suggestion and marketing strategies to sell new product. Please please get my doorreplace, that the heartiest request. It's not that i am asking anything againstyou policyit's written on the fridgethat 10 years rusting door replacement warranty. Or pls provide me with a newfridge if you are unable to change the door. Reference: pls checkgrievance number: 1917284.

The Fridge's front panel modes light are turning on and off in sequence. Cooling is not done properly...

I have purchase refrigerator february 26 in 2015 compressor is not working in 22 march 2020 only 5 years refrigerator work then refrigerator it not working kya godrej uth nahi sal ki warranty kitne sal uska refrigerator compressor chale 5 years ki warranty dete ho v uske andar hi compressor kharab ho jata hai to pata chalta hai ki bilkul bhi nahin hai uske uske bad nahin chalti hai is lockdown mein mera refrigerator kharab pada hua hai main batao kya karen company iska koi bhi answer nahin de rahi hai during coronavirus but i have a major problem my refrigerator is not working please register my i request and help me

We have a godrej air conditioner (Split) installed at our home.

Initial installation
During initial installation, the personnel from godrej did not install it properly. When it rained outside, water would trickle through the leaks and gaps of the pipes flooding the room.

Repairing and servicing
On 20th march, 2020, we logged a request for getting this installation issue fixed. Since it was past one year, we were ready to pay for the fix (Although the original issue was from godrej side). We paid rs. 2530/- which included this fix as well as related servicing. However, the problem actually aggravated.
Now, when the ac is kept running for an hour, stream of water is flowing right into the room (Even when it is not raining outside). The situation is so bad that we have to put a bucket to collect the stream of water which is flowing in.

Totally disappointed with the work and service provided by godrej. I will think multiple times in future before buying any godrej appliance.

Dear sir,
I have bought a split ac during the month of june 2019 from a dealer at chengalpattu, tamil nadu. The company name is jotheeswari company. I have bought a split ac of gsw 18 rgn model for rs.30, 500/-bill no.451 dated 17-6-19. For the several days the ac is not giving sufficient chillness. Presently it is showing df code. Please help me.

K. Sivakumar.

As there was problem with my fridge i call the toll free no for service on 16/03/2020 but there is no responce till today when again today i called no assurance is been given to satified my problem which is serous in nature
More over the toll free no person is giving avasive reply to contact the local sevice provider.. Which is not my job i want co to slave my problem that it or else i will be free for leagal action please note

We bought this godrej eon marron color for 30 k on june 2019. Initially it was working well. After 2 months it started automatically gets shout down during the mid light. After 6 months when we contacted customer service one tech said said that this ac has lot of problems every year so better to take amc. That time i dint have any clue about it. Now during march when i stiched on the ac again there is no cooling effect, when we again contacted the tech said there is a gas leak and coil problem. He changed it yesterday even after that also there is no cooling effect. Still working badly. Now we think why did we buy such a bad ac. Not even warranty period is over we are facing lot of issue. Please people don't ever invest your hard earned money in this

.
The electrician visited my home and confirmed leakage in the coil which was later taken for replacement.
Initially i was asked to wait for 3-4 days as the part was ordered from the factory however now they are saying it will take 2 weeks which is just not acceptable.
On the sidelines the electrician is asking me to get it done privately by paying some amount and that will happen within 24 hours.
I just don’t understand if this a new hack for earning money within the amc period whereby troubling the customer the service is prioritised only upon a private request.
We are using godrej products since decades as this was the trust bestowed to us by our grand parents.
Just unacceptable approach towards customers and i expect a quick response or any senior escalation support.

Details of last visit by the technician as below -

Godrej sms * technician - jaideep ram kapil gupta. Will be attending your call - b[protected] on 24/02/2020

We have semi automatic washing model ws700 ct having trouble of drier not working, after lodging complaint with your call center, technician was deputed at our location.. After opening washing machine he immediately confirmed that spin motor is damaged & necessary replacement of parts has to b done & estimate of rs 1800 was given. He took the sevice charges of rs 350 vide his tcr no 331 dt. 28.02.2020.

The washing machine was left open with out screwing the back, while placing the machine in its position, we have found that steel rod connecting lid is broken which technician never briefed us as per his estimation slip scanned one.
Highly apprehensions seems not to disclose actual part and deliberately broke the rod and spin motor was declared faulty,
Pls. Look into the matter and resolve

As per my request i got a assiged technician from godrej care. His name is karthik (Ph:[protected]). He came and damaged the running machine and not even responding proper if we called him fornfixing it. He came for drain over flow issue but he damanged drain port and now machine is not draining the water out. If we ask anything to him he is saying i am not responsible i didn't did anything... Please take a right action on him.

Call me: [protected]
Email me:[protected]@gmail.com

I have purchased a godrej refrigerator model no.- gde 19ds4,
Serial no.[protected] on[protected] in the name of tirtham taran. The product has 10 years rust free warranty. We talked about the warranty to toll free no. ([protected]) and call no. K[protected] is generated on 18/02/2020. Service person visited on 19/02/2020 take the photo of the product and received rs. 375/- as investigation charge. When we told him for replacement of...

I bought godrej rb eon 380 nxw double door almost two years back. However since than it is not working properly. It gets stopped working intermittently. But now it has completely stopped working. Initially it was apparent that line taking cool air to upper portion was getting clogged, however now it seems that fan is not at all working. The bottom deep freezer is still working however upper portion (Chiller /fridge) is not working i. E there is no cooling.

I had booked 2 ton 5* ac on 7.01.2020 with sri ganesh appliances, raichur. So far they have not installed the ac. I have paid the amount in ful. If i enquire they are telling on or the other reason. Kindly let me know what is the problem. Please make arragements to install the ac at the earliest.

Thanking you,
Yours,
N p shakhapur,
Raichur - karnataka