Godrej Appliances Complaints & Reviews

As per my request i got a assiged technician from godrej care. His name is karthik (Ph:[protected]). He came and damaged the running machine and not even responding proper if we called him fornfixing it. He came for drain over flow issue but he damanged drain port and now machine is not draining the water out. If we ask anything to him he is saying i am not responsible i didn't did anything... Please take a right action on him.

Call me: [protected]
Email me:[protected]@gmail.com

I have purchased a godrej refrigerator model no.- gde 19ds4,
Serial no.[protected] on[protected] in the name of tirtham taran. The product has 10 years rust free warranty. We talked about the warranty to toll free no. ([protected]) and call no. K[protected] is generated on 18/02/2020. Service person visited on 19/02/2020 take the photo of the product and received rs. 375/- as investigation charge. When we told him for replacement of the door, he replied that it will be repaint and also told rudely in this type of language "you are bound to agree with repaint".
Next day we receive call from service center and also pressure us for repaint and try to make me understand as the company is not providing the replacement of door in warranty.
Today i call him for repaint my product as per the consideration of his justification and ask him about the time for completion of the work. He replied very negligible way like as "10days, 15 days and 20 to 25 days". I told him this is a product for regular use how we can stop this for 10 to 20 days, is it not possible to make this earlier. Then replied very rudely "you can talk to the company".
We could get this type behavior from any service persons.
My request is to kindly resolve my issue at your earliest.
I hereby attached the photo of the bill, service bill and refrigerator door.

Regard
Tirtham taran
Email - taran. [protected]@gmail.com
(M) [protected]

I bought godrej rb eon 380 nxw double door almost two years back. However since than it is not working properly. It gets stopped working intermittently. But now it has completely stopped working. Initially it was apparent that line taking cool air to upper portion was getting clogged, however now it seems that fan is not at all working. The bottom deep freezer is still working however upper portion (Chiller /fridge) is not working i. E there is no cooling.

I had booked 2 ton 5* ac on 7.01.2020 with sri ganesh appliances, raichur. So far they have not installed the ac. I have paid the amount in ful. If i enquire they are telling on or the other reason. Kindly let me know what is the problem. Please make arragements to install the ac at the earliest.

Thanking you,
Yours,
N p shakhapur,
Raichur - karnataka

The godrej refrigerator is not working when switched on. The voltage stabilizer that came along with the refrigerator as a package indicates 6v and stops instead of reaching to 220v. Also there is some "tik tak" sound from the stabilizer. The refrigerator is not getting the power supply from the stabilizer.
Few months before a godrej authorized service engineer has visted to rectify a complaint on the same product and cahnged a electronic chip in the product and said there will be no complaints for next 5 years.

Dear team,
We logged our compaint for the issue while spinning the top load washing machine.
The executive came for checking and found that button panel and outlet motor not working.
However, i informed them not to repair it as of now, and told them will inform when to change the parts, but now whole machine is not working.
This is really unexpectable, that the machine was partly running it's stopped. Now if we are calling the executive to make the machine how they found they are not answering our calls. This is how, goodrej company provides their services to their customer?

I have registered for service of my washing machine 2 months back and the service centre named rohon enterprise kolkata near dum dum air port. Isnstead of repairing my washing machine giving excuses that part is unavailable i have paid rs 350 as visiting. Now today he misbehaved with me when i told him to repaire thd same pleade look into it so that it can be repaired.

I bought a fully automatic washing machine on may 2018. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from the exchange offer of godrej. Now for service purpose i need the bill to claim the warranty. So, pls mail me the duplicate bill for continue warranty process.
Aditya chaudhary
158, pocket-3
Sector-23
Rohini

Sir, my refrigerator is not working properly. It is cooling excessive and it's not looking good. Kindly look into the matter urgently. Other things like lighting and water leakage also occurs. Kindly appoint someone to look into the matter and complete it as soon as possible.
It will be very kind of you.

Thanks,
Deepak kanodia
Manik sarkar ghat road
Bhagalpur

We have brought 2 godrej split ac on 22 nov 2018.. And only used for 2 months.. Then we went aboard on jan 28 2019... And back on jan 2020.. Now both ac are not working. We checked out with local servicers.. They said the compressor gas has leaked out full.. We have only used the ac for months.. To fill the gas they r asking[protected] rupees again.. If only one ac complaints then we can understand tht the tube may be loose or something.. But both the ac got complainted.. So we think its company’s problem

Please reopen the ticket c[protected]!!! I was told that in my fridge, thermostat is not working and to replace it, i had to switch it off for half a day and to keep it open, which is not an easy thing as i used to store milk for kids and other perishable things!! So we both agreed upon a date to defrost everything completely and i have done but they dint come to replace as promised!! Now again it started over freezing in spite of defrosting manually three - four times everyday!! Again i cannot repeat d whole process of switching off!! I want you guys to act upon this at the earliest and get this sorted out for me in high priority

Single door new refrigerator bought just 2 weeks back,
It's second time to stop cooling system.

First time defrost button stuck and cooling system stopped for more than twenty hours.

Now it's again electricity is proper and light inside refrigerator is on, but cooling system is not working.
All groceries inside damaged.

Totally unsatisfactory...

Godrej salesman did not register my product and neither gave the bill. The installation was delayed and no services have been provided despite having called him several times he said when you have problem with your ac then contact me. He is a cheater has no manners, speaks rudely and he just took the money in his pocket and that's it. He has done nothing. Worst service. Not even a single service was provided. He should just be removed from his job. He openly says he has no responsibility.

On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 18th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
This is my 2nd complaint and you are not bother to send your technician for the demo. Also there is no response from your toll free number.

The invoice no. 2275767

I request you kindly provide a technician to show the demo, as soon as possible.

A wardrobe purchased on 4/10/19 (Vide customer code wwc 000012) from godrej & boyce mfg.co. Ltd., 9 brabourne road, kolkata - 700 001.
The product installed on 21/10/2019 by a person named sanjit das, from authorized service provider of godrej interio having e-mail [protected]@gmail.com. An additional shelf was ordered to be procured and an amount of rs. 1400/- as demanded was provided to sri das on 21/10/2019.
After constant/regular persuasion nobody bother to give attention on this matter. Due to their attitude goodwill of a reputed company is being badly hampered.
Till date we remain waiting for installation of that additional shelf.
Kindly arrange to do the needful and an early date. Thanking you,

On sunday 12th january 2020, washing machine after a period of more than 1 month was delivered to my house. But till dated i. E. Today 16th january 2020, your technician have not turn up to show the demo. Twice i'd phone your toll free number and no one is bother to receive the call.
I request you kindly provide a technician to show the demo, as soon as possible.

Thanks.

I bought a godrej fridge 4 months ago from reliance. One month ago it stopped working. Service engineers replaced the compressor. Since then the fridge is making a loud whirring sound almost continuously. This noise is very disturbing and it is disturbing my sleep. I am a senior citizen who cannot afford any deprivation in my sleep pattern. Kindly have the fridge replaced.

Your sales person name mr. Nand lal, mobile no. [protected], had come to my house on 6th december 2019, for an exchange of washing machine of semi-auto to fully auto. & the application form no. (Invoice no.) 2275767.
I had even paid him rs. 1000.00 as a advance amount.
But till dated that is today been 11th january 2020, he has not brought the machine. Whenever if i call him, he promise that he will bring today from past 1 month.
Sir, what is this going on. Have recruited such a # type person in your sales department.
I request you to take necessary action on this person and try to dispatch my machine asap.

Thanking you.

Refrigerator complaint no. 116354 registered on 30th of december. Cooling system failure. Technician visited on 30th december evening and said it is a gas problem and problem will be corrected on 2nd january. Post no communication on 2nd january, we called technician provided mobile number and were informed that part needs to come from company. Today, it is 8th january and there is no communication from technician. We have an amc and still we are not provided with fast & reliable service as a fridge is a necessary appliance. Kindly expedite.

Had bought a fully automatic washing machine 2.5yrs old. From the beginning your delicate machine would show problem if we use powder detergent so your great educated technician suggested to use liquid detergent. Do you know my previous lg washing machine we used for 10 yrs in washing powder and it showed no problem. But godrej is godrej. Well that's an old issue. Right now my issue is for a complaint that we have given in your aluva (Cochin) customer care two months back and till now the status is not resolved. Your four technicians came and could not understand the problem so they took the washing machine in their service centre one week back and till now the there is no response from there and when i called them today they still have the same answer, they don't know what's wrong with ur product. What product you have made that your team is not able to understand the problem itself. I regret the day i took the decision of buying godrej product and i will try my level best to share my experience to as many people i can so that people will think twice before wasting their hard earned money on buying your products.