Godrej Appliances Complaints & Reviews

Dear, i was purchased a washing machine on 25 dec 2018. Machine was making extraordinary noises during washing. I have been made 2-3 times call on your customer care number but nobody has came to rectify/attend my complain. Every time i got reply that my engineers will attend your request shortly. This is very pathetic or shameful. Please look into this matter urgently and resolve immediately.

We are cinthol customer more then 20 years

Yesterday i purchased cinthol original and cinthol lime but (Lime no problem)
Cinthol original buy4 and get 1 free in bold letter after we checked in house
One shop 75gm only we believe human nature same quaintly free
But this time you cheated me this is not correct way treat to your regular customer
And not business ethic

I got amc done a month back for my godrej refrigerator. Soon after that a technician came for service. He just inquired if refrigerator was working okay, and when we said yes, he said service was done! When i asked why he was not doing any checks or cleaning, etc., he said nothing was to be done.
Does service for godrej mean just inquiring if product is working? If so, what is the need to visit? They can ask over phone and say service is done.

Further, i have been writing to [protected]@godrej.com but the guys are not even acknowledging my mails. Why? Then why has godrej given an e mail id to consumers? Seems like a big fraud by godrej along with their agents.

I bought refrigerator on sep 2013. Now its not working. But i have loss my bill for warranty claim. Pls give me duplicate bill. I bought the item from shine electronics bhalubhasa, jamshedpur dist east singhbhum, jharkhand state through cash. Pls mail me the duplicate bill for continue warranty process.

Shashi bhushan verma
Email id - [protected]@gmail.com
Q. No.-l4/12
Cross road no.-14
Agrico
Jamshedpur
Mob-[protected], [protected]

1. My godrej refrigerator went faulty on 27 dec 2018 and i lodged a complaint on godrej customer care no. [protected], the same day.
2. Mr. Vinod (Techn), from their service centre franchisee, nanak service centre, new delhi, came on 28 dec 2018 and repaired the refrigerator by replacing two parts and charged us rs. 975 (Including rs. 375 as visiting charges) and asked my mother to save his mobile no. And next time onwards, call him directly / privately, as he'd charge less and will only charge rs. 200 as visiting charges.
3. Our refrigerator went faulty again on 29 dec 2018, in less than 24 hrs after repairs. Though i've registered complaint again with godrej customer care (Complaint no. D [protected]) but no one has come today and we are again suffering and all our eatables in the frig had to be taken out and some of the stuff have gone bad already.
4. I'll request godrej to immediately send their authorised technician instead of franchisee, as most of these franchisees have made it a business to harass people by creating faults in the equipment in a way that it goes faulty again after the visit and they can charge more money by charging us again and again. I've had many bad experiences earlier from franchisees of other brands/ equipment as well and this franchisee business has actually become a racket to fleece people.
5. Pls take suitable action against the above-mentioned franchisee and help urgently
Regards
Capt s mehta
Mobile no. [protected]

I have purchaged godrej refrigirator in2012. Door is damaged i complied many times. 350/- rupees charged your service center bhimavarm not rectify the problem.   replace all

Iam having godrej edge digi 212 ltrs refrigerator.. It is having mode problem means from "frost free mode" to "defrost control" and then "turbo chill mode". So please suggest the solvable solution to the problem. We are frequently facing this problem. We are try to reset the problem. But it takes some time to reset. So please suggest the best solution for this problem...

I have purchased ur product on date 26/11/2018
Product details. Refrigerator
Model. Rt eon 231. C 2.4/2018
Double door

Ur product gonaa dead within 3 days after purchase i have called many times to ur customer care and technicians also but m not provided ur service properly till now todays date so i have registered complaint in consumer court against ur company

Court warn me call again u and give details i[censored] still not cooperating us then court will be take action against you

Sir i have godrej refrigerator single door model no.- gde1954. I have a warrenty in door change. Today 20/12/2018 i call godrej coustomar care rise a complain for change door. Complain no.- [protected]. First service representative told me 375/- charge to pay for visting charge. Than technician call me and told me 375/- + 150/- =525 rupees pay. 150 /- pay for door send to other service center for paint and this rupees burden by me. And the maximum time to paint is 30 days. But if you see the warranty card there is maintion that there is no charge to pay in warranty. Please solve the issue immidiately. My contact no is [protected]. I attached my refrigerator warranty card and bill. Date of purchesed 31/05/2010 and door replace warranty for rust 10 years.

Godrej Refrigirator Service Customer Care number [protected] seems to fake .
Firstly, I did not get a ticket number when I booked a complaint .
But a technician had arrived the same day I booked to investigate the problem as he claimed and did nothing to fix the issue.
The technician claimed that the freezer timer needs to be replaced and quoted the price 1800 RS for the repair the part costed 160 RS in the local market .
The technician ph # [protected] promised to provide his services if I procure the part myself too if I pay him Rs 350 /- service charges and that it would be valid for 1 month.

I purchased the part myself when I called him in the morning he said he would come down in the evening . I waited till the eving and called the customer care when the technician wasn't picking my call .

The customer Care very rude and asks me to go ahead and file complaint and argues with me for not paying him 1800 and got the part replaced.

Please advice.

I have purchased a godrej refrigerator around 2 years before, and it got damaged on nov 2nd 2018. I registered the complaint on 3rd and an executive came with in 2 days. After all inspection he told that an internal part need to replace to fix the problem and he told it might take a week to receive the part on their service center. It’s been almost a month the issue is not fixed, and they are saying like the part is not yet reached.

I don’t know why godrej not taking a customer complaint seriously, they could have been arrange a alternative if it taking too much delay. Very pathetic service and poor product from godrej.

We booked the godrej refrigerator edge pro in august. The representative didn't say that we have to pay cash during and requests finally when it the delivery men reached during that period all atms were closed for 3-4 days, hence it was not possible to complete the deal and we had to rearrange the old refrigerator, which was to be exchanged and based on the delivery man's telephonic instructions we simply removed everything stored.

Further against a call from the marketing / service section we requested the representative to come on 2nd nov 2018 to come and collect the cheque, with a condition that they would deliver the refrigerator on 13th nov 2018. The cheque was credited but they failed to deliver, rather the local marketing division people started asking unethical questions that why we can't wait for 3 more days. The point is we don't stay and travelling a lot. It's difficult to adjust our schedules. Godrej people didn't fail to collect the payment on the given date but when we need they have lots of excuses. Another important thing is the representative had collect the cheque from dr snigdha chakraborty but he didn't write anything on the application booklet except payment details and payment mode. He was indrajit soam (But illigible). When we raised this issue over phone the godrej person on the other side of the line started challenging that it was our duty and not the representative's task.

Finally we got the refrigerator delivered on 23rd november 2018. Technician came, opened from the sealed pack, fitted, demonstrated and got the secret code. His instruction was to wait for ay least 2.5 hours so we couldnt check anything.

After the suggested duration we put all our stuff inside and on the next morning we noticed milk, mutton, all cooked food and fruits got damaged as the refrigerator didn't work. Then launched a complain, further a technician came and did something. He had shown that the refrigerator started working. Also said the compressor is ok. Took the secret code.

Then i left for patna and already my wife was there in dhaka for her job. Today i reached a couple of hours ago and thought there was a sealed pack of milk whether i can consume that. I found the refrigerator is not working, there is bad smell, ice tray is full of water and no ice.

Complained the company in their toll free number and they said their technician would call me in 4 hours and come within next 24 hours. I need to tell the technician about my problem and the person attended the call in the toll free number can't help more.

But i already have plans to go to hobar danga, which is 50 km away and i have some works there. Not supposed to return before 2nd december evening and again on 3rd december leave for ahmadabad.

In this condition what should i do? Should i have to compromise my schedule everytime because of the faulty device? How long should i have to bear with this? I mean today i am waiting for the technician to call me and then he will do something, again i will face the same trouble tomorrow, complain in the toll free number and wait for another technician! Is there any someone in the godrej company itself to take some strong measures to stop harassing customers in the name of customer care? I don't have time even to go and lodge a complain to the consumer affairs. We have lots of other commitments.

I had booked godrej eon – double door fridge on 23rd november, 2017. The fridge was delivered to me on 25th november, 2017 and commissioned on 26th november, 2017.

There was a power failure in my building on 24th november, 2018 evening. I switched off the main power supply of my room. After the power was restored, when i switched on the fridge, it was not starting. Immediately the same day i contacted godrej customer care and complained about my fridge not working. The person who answered the call assured me that if the service centre is working on sunday then they will put my request on priority. Through sms i was sent call no. B[protected].

On monday 26th november, after numerous calls, the engineer visited my place at 2.30 pm. On checking the fridge he informed that some part had to be replaced. He also mentioned that i have to pay for the part as it was not in warranty period. I informed him that though the fridge was booked on 23rd november, 2017, it was delivered only on 25th november, 2017 (Proof shown to him) and it was still under warranty period. The engineer then informed that he had to speak to higher-up authorities and get the sanction from them.

Today morning (27/11/2018) i got a call from the engineer that as a special case they had waived off the charges and that the engineer would come to my residence by 2.30 pm to replace the part and set the fridge in working condition. Your engineer came to my residence around 6 pm and replaced some part and informed that the fridge will start cooling after 3 hours.

I again complained that the fridge is not cooling and was told that they will send the engineer. Your engineer visited my residence at around 12 pm on 28/11/2018 and could not rectify the mistake.

It has been four days since my refrigerator is not working and the engineer cannot rectify the mistake. Everyday a new engineer visits my residence.

Till date (28/11/2018 – 1.00 pm) my fridge is not working.

Barbara alphonso
[protected]i

There is no cooling in lower part of the refrigerator as the freezer is very cold the cool air does not passed from freezer to lower part and also there is so much frost freezes in the freezer. We have complaint so many times mechanic came and then it works for few days, but, again it started creating problems. After few months of buying, we complained and company's mechanic changed some parts of the refrigerator. Please provide us the solutions asap.

We are from srinivasa electronics vijayawada. From the date of 24.09.18 we are raised our stock set complaints with 2 no's. Service providers could not attending the calls even today. The greatest service incharge is there mr. Ravi[protected] his lazyness is disturbing me. Irresponsible person of india.
Please suspend him otherwise wa cannot accept him.

Sir i purchase godrej fully automatic washing machine in fabruary and unboxing in august after 2 days it is not running i complain 8 to 10 times in a month now today 20 november more than 2 months arive but no will repair it, my complain was automatically closed i am very angry and last time complain today if problem was not solved i will complain to cm helpline or high court you have to pay panalty for for every day... So please take seriously...

Greetings!

This is with regards to our recent purchase of a godrej eon refrigerator. We are highly disappointed with the product received as it was a damaged one. There is a dent in main door of the refrigerator and also, there was no lamination cover over the product. The lamination coat was already removed when we received the product.

We kindly request for a replacement of the product as we bought the product not to get a defective one. We are a regular customer to godrej as we use many of your electronic appliances and hoping to get complete assistance from you.

We expect a speedy resolution in this matter and hoping to get a new product at the earliest.

Thank you.

I have a godrej washing machine, which i purchased 1.5 years back and also i took companies amc service for maintainence. But from last few weeks i started getting problem with the machine. So i registered a complaint (Complaint no b[protected]) so they sent technician mr. Anand pawar for the service but instead of helping me with the issue he started blaming me only that i have kept the machine in wrong position, his behaviour was so rude that he was not even ready to wait. Then i called mr. Shravan sharma and mr. Ankur ved the area manager of godrej appliances kharghar and they assured me that they will look into this matter seriously and they gave me the number of the owner mr. Rajesh yadav for the service, he assured me that he will send a senior technician to me and rectify the problem. But nothing happened no one came, they are even not answering my calls and everything in vein. I tried to contact them multiple times and in the mean while the company also closed my complaint. I infact called head office godrej vikroli but no one answered. If the company can't provide service why do they keep amc? I think its not for free or company is not doing any favour by providing it. It was not expected from a company like godrej. I will never recommend it to anyone. Service is worst.

I had purchased godrej 1.5ton ac from amazon last december... Since it was cold during december we didn't used much later in march we started using the out door unit was making huge noise... For which we complained to service centre... Technician from ept service centre visited and said there is a installation fault and need to re install which chargeable... For which i denied again the complained was raised and same technician visited and kept a piece of paper near the mesh covering which reduced the 30-40% with in few days again the noise got increased... This time same ept service centre technician denied to come unless i pay him the service charge... Later in i complained twice again... Were the technician used to close the complaint.. Me with out sharing the 3digit code which has to shared once the is done.. Few months later water strated sprinkling from the indoor unit... This time i raised complained and tweeted on twitter abouth the pathetic service from the godrej team.. And now the same old technician from ept visited... And said it is chargeable 2800/- and refilling the gas is free... Which irritated me and called the service centre in front of him.. The smart technician started explaining the ac had to fitted in bit slide manner.. But it's not a installation fault it's a common human error for which you can't claim warranty... Later came the sery manager venkatesh... And told he will be sending the guys who have installed so that they will only provide the service... Next comes the service centre guys from sri ramanauja ac services... Who's service men were quit humble and were able to slove the outdoor unit noise... But water sprinkle didn't stop... Again i raised the complaint thrice... First the they refilled refrigerant and did some welding... Second time they said some coolant was leaking and heat condenser was not working properly... Third time they changed the pcb as it was faulty... Now i have raise dthe complaint for the fourth time... Yet to see the result... Now the warranty is about end with in month.. And sad part could not use the ac from past 11 months... I think godrej has to replace the full faulty ac...
Here are the complaint numbers
N[protected]
N[protected]
N[protected]
N[protected]
N[protected]
N[protected]

My invoice no: sblb-53750

Akshay p
No 768, 15th main road
Srinivasnagar bangalore-560050
Ph:[protected]

I have bought a godrej refrigerator (Refdc185chtma4, 2rd) edge silver eternity last year from cherthala (Alappuzha dist), kerala it was said that there are 10 years rust free guarantee for this model and the same information is printed on the door also. Now the door is full of rust in less than two years. I have contacted the customer support and a technician has contacted me saying that the door will be replaced for which i will have to pay around 1000 to 1500 rupees as service plus traveling charge. But how can this be fair when the company has given a rust free guarantee and it is rusted, it becomes their fault. Why should i pay an additional 1500 rupees for their fault? If at all i pay money and replace the door what if it get rusted again. I will have to pay another 1500 again. So if this continues for all the 10 years which is the guarantee period i will have to pay rs. 15000/- as service charge where the refrigerator has cost me only10, 900/-.

This kind of negligence on the part of after sales service is not at all expected from a company like this. I am not going to try any of their products anymore and i am fed up of this nonsense.