Godrej Appliances Complaints & Reviews

Godrej appliances godrej group i have this 1 ton split a/c from godrej which is only 3 months old now, doesn't look so in the pictures though... After repeated attempts of calls, emails, messages, tweets and what not, this is what the condition of my a/c and the outdoor unit is right now.. There are numerous leakages in the condenser and yet they are saying they will check if this can be repaired and let me know in a week's time... How pathetic can godrej appliances and the customer service be.. I would like to alarm everybody to not buy godrej a/c's as i would'nt want everybody else to go through the same pain that i have been through.

Dear sir,
I am a resident of kolkata and own two window acs of your company. One of them is under annual maintenance contract. Earlier when a technician came for dry servicing, we came to know that the filters of both the acs are broken and require replacement.in addition, one of the ac remote was not working. The technician asked me to book another complaint. So, on 5th oct., 2018, i booked another call with your company. Then i got a call from your service centre asking about the problems. Here, i was told that ac filters are never provided by the company and i have to purchase it from the open market. Regarding the remote, i was asked to send a photograph of the same and the company will arrange another one; the charge of the remote i have to pay, which i agreed and duly send the photograph of the remote. She closed the complaints giving the reason that the customer had refused to pay. The person convinced us to tell her the secret code, which i did and it proved to be a big mistake on my part. The executive never got back to me.
Now, my question to you is why i did not get the proper response and services from the company, even after having paid a hefty amount for amc. For the non amc ac, i was ready to pay.
In this context, i would like to request your good self to look into the matter sympathetically so that we will get the legitimate service from your company and will restore the reputation of the company.

I booked an order on 31.10.2018 for golden orchid microwave (Gmt 720 cf 1 pm) of 20ltrs. Against exchange of my old godrej solo micro under appli. No.2234127. While negotiating with your sales executive (Code:924665-amit) at my residential place he endured to hv.1) a set of 8 plastic microwave wares costing abt.₹800/-.2) two glass bowls costing ₹1000/- & 3) sp. Diwali gift scratch voucher under your "dipotsava" scheme for ₹1000/- & or ₹5000/-. I received delivery of microwave on 1st nov. (Sales invoice. No.341/11038647 dt.31.10.201) with no.2&3 above but not no 1. On https://mdindiaonline.com with abovementioned sales exe., he said that the said scheme was discontinued and that he was unaware of the same which is not at all convincing as i dealth with your co. Directy and not through any retailer. I therefore request you to kindly resolve my complaint by way o fproviding the said set and or refund me ₹ 800/-. Thanking you,

Pratik pandya.

Resp. Sir,

I booked an order for the purchase of golden orchid model of microwave vide my application no.2234127 on 31.102018 through your co. Represantive (Sales exe. Code.924665 mr. Amit) on 31.10.2018. While discussing the offer he has ensured us that we shall receive 1) normal plastic microwave set of 8 wares costing ₹800/-.2) two glass bowls worth ₹1000/- &3) diwali offer voucher under your "dipotsava" festivals to be scratched prizing either ₹1000/- (Slab - b) or ₹5000/- (Slab-a). We received no.2& 3 but not received no.1 item valuing ₹800/-. I received the delivery on 01.11.2018 of the ordered article. But don't received ensured item no.1) above. On inquiring with the representative on this regard, he said that the scheme has been discontinued but he was unaware. This is quite rediculous as co. Represantative unaware of the discontinuance and ensures about the same. I therefore request you to resolve this issue by make me available the set or refund ₹800/- for which i am eligible.

Hi
I had recently purchased a godrej washing machine through flipcart which was delivered on 20th october 2018. Till now the same hasn't been installed. So i am not able to use it. The flipcart customer service keeps assuring me of resolving the issue but till now nothing has been done. I have cancelled the order but till now not got refund.

Please resolve

We had refrigerator problem and it was getting ice cold. We complained to phone number [protected] then they have sent person name Mr. Naveen his contact number is [protected], he came to our house and start repairing . He checked and told us that some parts are got damaged and to be replaced . We had given approval to do and he had brought the parts and he above to start repair . We had asked him to show the parts . In that there was no price sticker which he has removed and charging us abnormally. We had the doubt on him and asked his boss number then he had called Mr. Ganapathy [protected]. When we told about Mr. Naveen he was telling he dont know about this person. we got surprised about the issue. After that he had disconnected the call telling wrong number. After that he had corrected back whatever he has removed the parts fitted it back. the copy of the Job sheet of the Quick Tech attached with this complaint. Kindly verify this and corrected back the system and services. It seems to be fraud service providers.

We have purchased a godrej interior in your t. Nagar showroom last year. Right from the beginning the door alignment are not good in the supplied one, whereas the display pieces are perfect in alignment. Due to work pressure, we compromise ourselves for the said complaints. Yesterday i noticed that the doors are fixed with hinges with screw in some places and revit in some places. The revited portion of the hinges got peeled in one place. Now you can imagine were the problem is. Please set right the complaint immediately.

I have double door refrigerator which is giving me problems every 6 months.
This time the technician Mr. Raj Kumar Yadav couldn't detect problem so he was suppose to send another technician. Mr. Yadav charged is advance Rs 1750/-
Another technician Mr. Faizan Sheikh visits and says coil needs to be changed at ur own risk at Rs 1500/-which will be deducted from advance payment.
Now he replaces coil and tells us to pay more Rs 1460/-for which we ask the reason and he answers "u should use ur common sense " that gas filling I did.
N that ' can't u see I was filling gas " ?
My complaint is this the way to speak to a customer.
I[censored] have to fill the gas isn't it ur duty to inform the customer??
Isn't it ur duty to let the customer know separate charges for coil replacement and gas filling total will be 2960/-??
N how can a person... A technician talk to a customer like this..such harshly.
Use ur common sense.
If I knew this was the way a gas is filled.. I would have done it myself.. Why will I call a fridge technician from GODREJ??
After hearing to all this I lodge a complaint with customer care.. Mr. Shubham provides me senior supervisor Mr. A. k Guptas number when I contact him, I come to know Mr. Gupta has left Godrej company.
Then they make me talk to another senior executive Mr. Ankit Mahajan who makes me talk further to senior most Mr. Hiralal
who is more bothered about his technician rather than the customer.
This technician warns me that no Godrej technician will come to solve the problem anytime.
If this is the service I better not buy only any Godrej product nor recommend to anybody.

Dear Sir/Mam,

This is to inform you that, I have logged a complaint on 04th Oct'18 regarding AC not cooling Issue. Technician has visited & said faulty part need to replace but since then i have not get any call from Service center when faulty part get replace. Every time Customer care representative saying that we have escalated issue to higher authority & thereafter disconnecting the call.

I'am very much disappointed regarding Service & will suggest all my Friend don't Purchase product because of poor quality of Service.

My Complaint no. B[protected]

Hope will look into this high priority.

Thanks & regards
Pramod Kale
Mob: [protected]

Sir,
We had leakages from fridge and called service man from godrej service centre, pune. He came and changed parts and gave bill (Old bill of another person with correction, said right now i don't hv new bill n my centre is very far) of 2150 rs. After 8 days again problem came, i called him more than 10 times he never came.
Service centre name is samarth services karve nagar pune ph no. [protected], [protected] and person name is sandeep ph no. [protected].
Please don't use this service centre and never buy godrej products as they don't have good services.
Thank you

My dual washing machine was not working working properly due to the belt that had become loose. Technician came and said belt needs replacing and it will cost rs260 when in actual fact the belt costs rs50-60. The service centre in nanded maharashtra and the so called technicians are taking excessive money for parts. I called godrej main customer service number and even they too conceal information on how much parts cost. It's a shame i already have a godrej machine otherwise i would never have brought it knowing what you people are like, money greedy people, try doing an honest days work rather than stealing from customers!
Disgraceful company should be shut down!!!

Dear sir,
My name : b. Dilip kumar
Mobile: [protected]
Address: b406 radiance shine kazhipattur omr 603103

I had called godrej customer care on 17th oct for service as my fridge did not cool properly. The customer care person registered and said i will get call back within 4 hours and technician would attend on the same day.
I called at 8 am, however i did not get any call from technician the whole day and i called them 4 times. Finally i was told that at 630pm the technician would arrive.
Unfortunately no one arrived, when i called they gave me a number of one manager called mr. Ravi shankar, when contacted he said the whole team is going for a toour and won't attend for the next 3 days till saturday.
I again got a number of mr. Sivaram, he said the franchise which does sercice for omr road is entirely out due to tour and difficult to make service. He offered to help by checking other franchise and today being 18th no response so far.
This is one of the worst experience i face from godrej, is customer least priority for you, only tour is important, how awful it is for you to ask customer wait for 3 days and saying such a reason?
I have paid amc and it is valid till 2019, i am planning to go to consumer court if you don't attend service today.
Thanks
Dilip kumar
[protected]

I suspect that the good knight silver mats are now no longer effective. I have the electric mat unit with silver mats from good knight.

Despite i smell the fragrance of the repellent in the air, i still find mosquitoes trying to bite me.

I think mosquitoes have now developed some sort of resistance towards these repellents and these products fail to hide you.

Godrej industries should take this feedback seriously and try to improve their product.

I am a 78 old senior citzen- D. Suryuanarayana, 33 BHEL Enclace, Tadbund Secunderabad. Mobile [protected].
When my Godrej Refrigerator was not functioning OK, I rang up Godrej service cente Secunderabd, around 25th July. Technician came after two days, made a perfunctory examination, pocketed Rs 300/- fee & said compressor needs replacement. I agreed for replacement.. Man for replacement came on 3-8-18, nearly 4 days after. He di'nt give bill, although I paid full amount of Rs 5600/-. Compressor worked with high noise and stopped dead after few hours. When I rang up Raju, technician who replaced, he says it is not his duty & suggested that I contact service center . When I contacted them on 4/8, they did not send anybody till 5-8-18. I had to leave for USA on 5-8-18, but my housekeeper was available. A technician came around 8-8-18, and did some work and compressor started working without control, continuously. When my housekeeper again contacted him, he came and said thermostat needs replacent. He refused to replace thermostat unless she paid Rs 1960 down payment. She did not have such large sum.
Refrigerator was was working 24x7, witout control till I reached India on 3-10-18. I made frantic calls, but the technician came on 7-10-18 and replaced the thermostat. On 7-10-18 only I got receipts for Compressor ( backdated) and thermostat. He charged me Rs[protected]+ service charge).Three main issues that stand-out are-
1. An incompetent man comes and makes perfunctory exam for 5 minutes. He is more interested in pocketing service charge than making a thorough exam. If he had told me Compressor and thermostat need replacement and it would cost me Rs 7500/- I would have opted fot a new refregerator.
2. After noticing compressor is working without control& not replacing thermostat, shows that the service center and its sub-contactors, dont care a hoot what happens to customer's equipment. They are more interested in money. I retired as a General Manager in BHEL till 1999. Our motto was service first.
3. Godrej need to critically examine the criminal behaviour of their subcontractors and their service staff. These people do not attend compaints thoroghly and quickly.Their paperwork is shoddy. Their behaviour is attraciuos
I have receipts for all the work done so far and I am sending scans.

Fed-up of my ac's not working upto the mark and fed up of the pathetic customer customer service provided by the godrej team.

This is the second time i am lodging a complaint for my ac's not working upto the mark.

I have recently bought a flat with nl aryavarta in dahisar east.. And have received 2 ac's as a complimentary thing/offer fitted in my bedrooms.

Now both the ac in the bedroom are not working upto the mark. One in the master bedroom is not cooling at all.

The problem is i don't have a registered number or a registered email id since the ac's have been fitted by the builder.

I have also attached the product details for both the ac's in this email for your reference.

Request you to call me back on [protected] for further details.

I am godrej's consumer since last 15years & i was satisfied with working of washing machine, refrigerator & many other appliances. But this year i have bought new fully automatic godrej washing machine & it is continuously showing various faults in working such as faulty control panel, continous noise, cracks in switches one by one along with time. I have complained thrice to the local service provider but didn't get satisfied response now it's about to complete my warranty period.
I request you to kindly consider my complaint & provide the solution.

Dear customer care officer,
I bought an aircon godrej 1 ton 5 star (2017) split ac (Copper, gsc 12 sfzh 5 rwph, white) from amaon. Order #[protected].

The installation tech saying the indoor unit is eligible for free installation because it is 5 star. But the out door is not because it is 410 gas instead of 290 gas. So, pay installation charges r.1800.

Please tell me what should i do now?

Awaiting...

Thanks & best regards
Abinaya

I have purchased an almira (Steel) from your dakshinapan showroom, 2 no gariahat road kolkata sales man_ riddhiman banerjee 901044. On 12.08.2018rec no-137623. Till date the almira has not been installed. Materials have been delivered in four (4) phases. Technicians came for four times but installation not being possible as materials supplied are not sufficient for the same. Your sales man know nothing about delivery and installation. Rather he list bother regarding this matter. Whenever i contact him he replied that materials are in transit he has nothing to do. His behaviour is not satisfactory and not at all fit with the goodwill of godrej co.
As a customer am i wrong to expect delevery and installation of an almira within two months of purchase.
I am totally dissatisfied with your service. Ihave never seen this kind of service in my life.
Now i have decided not to install the same in my house. You are requested not to disturb me (Harrash) any more. Please arrange to pick up the goods already delivered by you. Don't make my house your godrej store room.
Swapan kumar bera
Zak022126
[protected]

This is regarding the very poor and non-reliable services being provided by service engineer rajsamand, udaipur (Rajasthan).
I have purchased model wt eon 650 phu fully automatic washing machine around 4 yrs back during the sell excebition held in hindustan zinc ltd, dariba township, rajsamand, rajasthan.
Since last around 4 months i have started facing problem in the machine with some error e -04 and machine was not taking water. I immediately contacted kankroli (Rajsamand) representative, and provided all the details related to problem. After many follow up he visited and confirmed that there is some problem with main controller pcb and recommeded to change the same.
I asked him whether it has to locked with official helpline center? He confirmed that it is already locked by him since calling him is also as good as reporting officially.
After around 20-25 days he replaced the entire controller costing around rs 6500 /- which was the huge amount.
From the next day (From july 2nd week) machine started doing abrupt behaviour. Like -
1- e -04 error comes any time.
2.- cloth load is not coming or it is coming with abrupt value.
3 - most of the time spinning is not happening (At around 10% time it is happening).
4 - some time whenever the spinning is happening, it is for more than 3-4 times (Higher number of time what we select).

Due to above problems i am not able to use the machine since last 2-3 months after spending 6500 /- rs. The same was reported to godrej rajsamand, godrej udaipur representatives but they are not resolving the issue. Now they have stopped lifting the phone also.
The behaviour by these representative is pathetic and ruining the name of godrej.
Cosidering the godrej as very reputated company i preferred to purchase the machine but now it is becoming useless for me due to poor service by the concern persons even after spending a lot of money.
Would request to immediately refund my rs 6500 /- or change the controller again and resovlve the problems completely.

Hello sir/madam,
Its been a high time that i had to lastly write to u to solve our problem.. We had purchased godrej edge machine in march 2018 from rahul electronics in borivali east. Within one month only we had an issue with the motor, which was not expected but we thought that may be one in hundred, there can be a defected piece.. But within 6 months we again faced the motor problem..
I want you to let know that we are a joint family of 10 members and you can understand how much badly we need a washing machine.. Here we lodged the complaint with the service center hoping to get resolved within 2-3 days. But with repeated calls to the service center the technician came on the next day telling us that the motor is not working and it has to be changed..
After 4-5 days and our repeated calls the technician came and told us that the motor did not fitted properly and so it would take some more time. We accepted that but as the days passed and we didn't got any updates.. We got only one answer that the part which is needed is not available.. We are totally fed of listening the same answer again and again.. It has been 15 days and now it looks like the problem cannot be solved in near future..
This kind of treatment is not expected from a big and trustworthy company like godrej.. We are mentally tortured because of such a behaviour and response from the service center, and hence we want you to look in this matter and get our machine replaced as we cannot bear this problem again and again..
Your early response in this matter will be highly appreciated..

Your unsatisfied customer
Kamal roda