Godrej Appliances Complaints & Reviews

I had purchased Godreh washing machine WT 600c fully automatic on 10th May, 2016. Its not been a year and machine has given many issues till date.
The latest complaint I had registered was on 21st April, 2017 and there has been no service from Godrej till now.
I have faced many issues till date such as 1. Technician showing at my place as late as 10.30pm
2. Technician charging moneg for service
3. Technician not coming to my place even after customer care promising that he would show up
4. Godrej not responding to my mails
5. No response for escalation mails written

Its been more than a month after registering the complaint and Godrej has failed to service for my product.

The issue is getting out of hand and now I want full refund for the product.

Posting query here as there is no reply fron Godrej on mails, escalations.

Sir,
Last year I purchased Godrej Split Air Conditioner dated 6th May 2016. I was regularly getting problem from my product and every time a technician has to visit. On 15th of April 2017 I started using the product again as it was getting hot. Then product was not functioning properly so I registered a complaint on to which a technician visited and said that gas charging need to be done. I have been calling the customer care service for the past 5 days and getting no response as my warranty is going to expire. They are giving me phone numbers of technicians which are not responding. If possible please replace the product with new one or compensate me with an amount of Rs 34, 000.

Model Name-GSC18FG5WOG

Phone numbers of technicians provided by customer care :
+91-[protected]
+91-[protected]
[protected]
[protected]
+91-[protected]
+91-[protected]
+91-[protected]
+91-[protected]

I am sharing the mail which i have already sent to the Godrej Smart Care on 18th April and nothing is happen yet i want you people to take this forward and solve my problem as soon as possible.

prateek gaur
Apr 18, 8:27 PM IST

Dear Sir, This is to inform you that i have requested for installation of my split ac through Godrej customer care & today one of your customer executive came to our home for installation while doing drilling he broke our house pipe, he had used extra copper wire for ac installation he charged us for that but he has not given any bill to us, he also have not given any kind of bill related to ac installation which is not at all acceptable.The major issue comes when he has given surprise to us saying that there is no gas in the ac... how this thing can be possible when we bought the ac the ac installation is done by godrej company & 1st time when we request for dis-mental or DE-installation of ac we have done through Godrej customer care and now when your people are saying that there is no gas in the ac this is something terrible.I have Made a complaint on godrej customer care they have shared couple of no. with me but no one is answering i dont know what to do i have already paid 2300 to your customer executive and i am help less.One more thing which i would like to share regarding the executive of your who came for installation he told us that i will fill-up the gas in discounted price because of this behavior i am sure whatever the mess happen its just because of him.Request you to please look into this matter urgently and please do the needful as soon as possible Regards, Prateek Gaur [protected]...

i dont think so that you people are thing about the complaint which i have made i just got a call day before yesterday from your side and the your representative was saying that the technician will visit your house on 19th but no one turn up the call which i got from i will share with you also because calling on the same no. thousand times but no one reply's to me the no is [protected].

I have heard lots of good thing about godrej company thats why i buyed such an expensive A/C but this kind of poor service from godrej was not expected i am sorry to say that ...I am again requesting to you please solve my a/c problem otherwise i have to take this forward to your corporate.

I have this purchased this product through your Sales Agent and have paid cash on delivery. on 16March2017 (Sales Executive Code 4765, Territory M-9 have assured that the product will reliable and not to worry about the genuineness.
But would like to mention that the subject product came without the information sticker and half box open, the sticker of godrej stating the toll free is also torn. I cannot accept the product like this would request you to please the exchange the same.
The Engineer who came to give the demo also felt the difficulty in giving the demo.
Is this the way Godrej such reputed company gives the product and the service.
Request please change the product the supply the same with the instructions sticker

1st complain no. D[protected]
2nd complain no. D[protected]
3rd complain no.- d[protected]
4th complain no.- d[protected]
[protected] registered no.
Saurabh mullick

They asked me to close first 2 complain and re rejister 2 new complains and even agter that things have not resolved for me

I have 2 ac... After services from company... They have stopped working and when i complain about this to godrej customer care i have no positive reply..

Spokes person in call centre (Senior executive mr surinder)

I call company complain centre they say theyll call me back.. And no body calls back to attend my complain

My email id is :[protected]@gmail.com
What should i do?

I registered a request for service of my air conditioner on a call with the customer care on 09th April. I received a message stating a technician visit on the 10th with the name of the technician and the secret code. There no calls or messages on the 10th. Nothing on the 11th. I made a call 12th again asking for an update. I was given the number of the service center from where the technician had to visit. I called them and i was informed that there is some delay and the technician visit would occur in the next 2-3 days. I again called after around 2 days asking for an update. The customer care executive then informed that the technician visit would occur in 24-48 hrs. I have not hear since. It is almost 10 days with 0 response from Godrej's end. Please let me know if the service would be done or not. I was informed by the second and the third executive on call that they would escalate this via an email. Even this has not been done. Yesterday (17th April), I escalated my complaint via webpage to their national Head Ravi Bhat, but still no response.Pathetic service.

My Refrigerator was working perfectly working.
Thy called me for P M and scheduled.
Technician did nothing much (as per checklist)
But he recommended to put EOP for power saving and installed t the same.
Later I realised he removed the working part and put new and charged me to bill more .
He did not give me any document.
While leaving I called him and requested.
He wrote in service record paper and not proper bill.
I have to pay Rs. 880 for a working fridge.
I feel Godrej / Service partner taking customer for a ride.
Is there any one to look into this ??

Dear sir,
my complaint no.D-[protected] dated.02/04/17 about no power in Split AC, same day your technician attend the complaint and took some Ac part with him for repair .His cell no. is [protected], on dated 08/04/17 i received a SMS from your customer care office (THE TECHNICIAN ATTEND UR COMPLAINT TODAY) but another technician attended my complaint on 11/04/17 and saying that he did not have any part of your AC . his cell no is.[protected] . same day round 6 pm i make a call to Godrej customer care and told all the matter, but till date no response from your side . sir, now tell me what should i do. i have only one option that i am going to complaint police against your first technician for taking away spare part of AC
waiting for your reply
Mahender Bisht
[protected], [protected]
email : mannubisht.[protected]@gamil.com

Myself Natwar Bhai Photographer from mount Abu (Raj), I have purchased godrej refrigerator just because it is a trustable brand and from many years people are buying it but now we cannot trust. as my refrigerator is not working it's just 7-8 months now, also very bad customer service they give, I have called them thrice in a well but still they didn't came for the service which is unexpected, also when we call them they ask us to hold and they don't answer, this is how they treat their customer.they don't how to talk with people over the phone, they don't respect their customers, I am very old customer with godrej from 30 years and now I would suggest everyone not buy product from godrej as their customer service is not available on time.

On[protected] i had Problem with my refrigerator(Godrej Eon-double door) in cooling. Fridge was not at all cooling.I had contacted customer care of Godrej and they reacted to the complaint very soon and they sent the technician within 2hrs. The technician said the part of refrigerator(defrosting board & controller) has to be changed for which i had paid an amount of Rs.2700 on[protected]Attached the receipt in mail). After servicing, the fridge...

I hard purchased from Godrej dealer M/S PALVE/CHENNAI VIDE INVOICE NO 703 Dt 27/11/2006, Make Godrej Wardrobe-H-1, GRAPHITE GREY COLOUR.
After receipt there was defect and replaced again, but still was not functioning properly. Complain was sent to dealer, but they had not responded properly. Meanwhile, I had shifted from Chennai to Kolkata during March 2008.
Now there is a problem in Locker and also closing system.

I get AMC for My Washing Machine Dt.3.2.2017 for 2 years. after some days ago my machine give problem I complain the service centre. Engineer come at my home and repair the machine but next day come again same problem then i call the engineer he call me i am coming next day but not coming i call many time but reply same last i call the manager the manager called me the problem is big. I give u refund your AMC charges. then after you call for service. But till date no any refund or service so kindly see the matter. my application no.2056379 Dt.3.2.2017. My Mobile no.[protected], [protected].

I had purchased godrej refrigerator model no GFE25SMGN on 7 october 2012. My complain is from last night it not working well. The cooling system may be fail. Due to which anything in fridge not cooling. I tried so many times customer care but call not done. Compressor guarantee is 5 years. Please help or send any technicuan to help me out or repair that fridge.

I am residing at 162 shastri Nagar and i have one godrej washing machine. From here begin my sad and highly bitter experience with the godrej company. The service is rendered through their service associate. Brall electronic at shastri Nagar. First the complaint arose with the wash tub motor driver which was changed and now begin the extremely bad part of the ordeal the service guy was told that the wash tub was not working properly which we were told later has been corrected. Within a few days during usage the driver suddenly came off at full speed resulting in the spin driver getting damaged and also damaging the wash tub as a result of which we had to shell out money for wash tub and were told that spin driver would b replaced soon but it never came and when i registered an online complaint after approximately one month the s driver was changed the same day no one was willing to take the point that it was because of poor service that the spin driver came off. Now within a week of spin driver being replaced the spin driver motor has developed snag.now what do we infer that when.we get our job done through godrej authorised service centre they deliberately do the service in a fashion that the other part develops snag in a few days. The amount of money we have spent in a few days is sufficient to buy a new washing machine if we add a few more rupees.WHAT I WANT NOW, IS FREE REPLACEMENT OF MY SPIN DRIVER MOTOR FAILING WHICH I MAY B FORCED TO GO TO CONSUMERS COURT AND ALSO I WILL MAKE SURE THAT NOBODY FROM OUR IMMEDIATE FAMILY BUYS A GODREJ PRODUCT AS ALSO MY FRIEND FRATERNITY SO I[censored] WANT ME TO CONTINUE STAY PUT AS A LOYAL GODREJ CONSUMER RESOLVE MY COMPLAINT IMMEDIATELY

This is Lakshmi here. Your services are just pathetic. I have taken an AC ON 16 of March 2017. It's not working from the day 1. It's been so many times I have been calling to your CC. didn't receive any help. Make it ASAP. Otherwise will be filing a claim on you at consumer court.. Really fed up with your services.
Very pathetic. Very bad.
Need an explanation on this, make it soon.

Hello Sir/Madam,

I am writing this email to let you know that "Servotax Services" which is an Authorized Service Center in Sec - 60 Noida for Godrej is providing pathetic service to their customers. They don't have manner to talk with the customer.

Today I went there with my Voltz G500 VDS stabilizer which was not functioning properly. The employee there told me that Godrej don't provide any service for stabilizer after warranty. I should take my stabilizer to some local technician.

After some arguments he said we will try fixing it. I am really surprised if Godrej authorized service center can't fix my stabilizer then who can?

After such experience I will never suggest any of my friends, relative or known to buy Godrej appliances. I my self was planning to by a Godrej split AC for my room but sorry after such experience I will never go for Godrej.

For your reference I have attached the challan copy. I sure they will not fix my stabilizer.

Thanks for the service.

Jawed Ahmed
6th Avenue
Flat No - 1008, Block A
Gaur City 1 Noida
[protected]

Hi Team,

I had purchased window AC in 2013 and also paid AMC charges for 3 years warranty extended .however now my ac had gas filling issue and complaint at customer care hence Servotex employees come took at their service center .

Today I got a call from them and told, me that their is issue with leakage of AC and demanding to pay 4500.00 rs ..

So told me if my AMC is not expired yet so why should I pay 4500 rs .If you are not resolving this then I am going consumer court for matter sort out

Regards,
Harish Kumar Sharma
[protected]
Window AC 1 TONE GODREJ
application no 1738774
sell men code -848029
Tin no -[protected]

I have made an telephonic complain for the servicing of my washing machine on 19/12/2016. A technical person from Godrej Service center Varanasi have visited on 21/12/2016. He identify the problem and told to replace the wire harness of the machine and provide me a cash memo of Rs. 344.
Se. Sr. No: 90502278, Book no. 02, Serial No. 310
After this i have not get any response from the service center they also not receive my telephone.

i want to get repair the machine .

I have purchased washing machine of godrej from reliance digital on 15.08.2016

Within 6 months time period i found technical problem in it

I called godrej customer care and lodged complain about product

Later technician has visited my home and said that this is purchased from reliance digital and hence godrej will not entertain it. Pls ask Reliance digital to resolve it

I have lodged complain to reliance also but it is also not resolved till date saying they r not getting required parts from godrej

MY QUESTION IS THAT WHY GODREJ IS NOT COMMUNICATING TO CUSTOMERS AT THE TIME OF PURCHASE THAT THEY WILL NOT PROVIDE SERVICE FOR SUCH PURCHASE. THIS SEEMS CHEATING FROM COMPANY THAT AT THE TIME OF PURCHASE THEY R SAYING FOR WARRANTY AND SERVICE BENEFITS. BUT WHEN THERE IS ANY ISSUE THEN COMPANY IS TAKING AWAY HANDS.

This is pending since last 7-8 days and nobody is taking care of complain

Regards
Abhishek Trivedi
[protected]

Hi,

I called Godrej customer care at [protected]. A person called Sachin answered the phone.
He was extremely rude. He didnot listen or he pretended not to listen. He kept asking me questions without even listening to the issue. He asked me to repeat my name. He was extremely rude when I was trying to speak.
I dont even know if he is the real customer service guy or somebody is playing prank under the Godrej helpline brandname.
This was the most pathetic experience I ever had. If Godrej is hiring such people I wonder what is happening.